What is our primary use case?
The healthcare sector is looking for how to accomplish certain processes because currently a lot of it is pure logistics. The goal is to announce and to make processes more transparent and see if they can be made more efficient. This is where business analytics comes in. The organization is using different kinds of information sources, such as electronic client dossiers or HR systems. They will see what kind of knowledge is required, how the patient or the clients are experiencing what quality of health, and create dashboards to see how the organization is doing. This will show which areas they can improve and which areas are already more efficient to make them more visible. This should allow a better understanding from the management, organization, and healthcare professional.
What is most valuable?
The features most valuable are the simplicity, how easy it is to create a dashboard from different information systems. We are trying to get these organizations to work with the architecture. This should allow these organizations if there is a new product or a new piece of software that is introduced to be able to handle operations themselves. For example, being able to attach the new product to a Power Bl, create a connector, or create interactive information exchange between these two or more different information systems. Standardization and simplicity, are key features.
The solution can integrate well if there is a connector. It will integrate perfectly with the Office 365 suite and Workspace 365.
What needs improvement?
Indicating what areas need improvement in this solution is a difficult question because the organizations that I am working for are really new in this area. However, an even better more simple interface, or perhaps an extension of a connector app store solution, would be helpful. For example, if your organization, has an electronic client dossier and you want to connect that information system in real-time towards Power BI, you just go to the app store and see if there is an ONS connector, introduce it, set it up, and go from there.
In an upcoming release, it would be beneficial to have the ability to have dashboards on mobile devices to receive a better experience for the user.
For how long have I used the solution?
I have been using the solution for approximately five years.
What do I think about the stability of the solution?
This solution is reliable. You have to be aware that you are solely depending on an internet connection. The stability is more about the resilience and reliability of the stability of the network rather than the solution itself.
What do I think about the scalability of the solution?
We have not tried to expand the solution into a very large extension because it is a rather small organization that I am working for. The Azure platform where Power BI is running on is expandable to whatever you like.
We have many organizations using this solution. The care organization I am working for has three customers using it. I am also working as an associate with another company and they have multiple organizations that are working with these solutions. My estimate would be approximately 15 organizations that are working with this solution.
We have plans to increase usage, but these organizations are all at the starting point. This is a strategic solution to improve their processes and business continuity. It is a conservative environment, every change is really hard. It is really stressful to get changes done and it will take some time. This solution changes the way in which work is done, it will take up to three to four years to be widely adopted.
How are customer service and technical support?
If I ever have to do call Microsoft support, they are really supportive. For instance, on the Office 365 suite, I had an issue and I received a call back the next day by somebody in the United States. They walked me through the issue and they resolved it within a few hours. They have service-level agreements to attend to and there is good monitoring to see what the status is, the support was really good.
How was the initial setup?
In the initial setup, to make it really easy I have, for instance, just a plain Excel sheet retrieving information in and one information system which brings in live data giving you a good starting point. It is not a really hard setup, to do it is quite straightforward. In the Netherlands, there are some major players concerning electronic client dossiers and electronic patient dossiers. Once you go through the complexity once you can then re-use it for a different customer.
The deployment just takes approximately two hours. It is the testing and the acceptance, and what to get out of the product, that is going to take a longer period of time. This could take up to a couple of weeks to a couple of months.
What's my experience with pricing, setup cost, and licensing?
The type of license depends on what you want. This is a perpetual and monthly license, similar to Office 365.
My company pays for the license and I am not sure about the price. Sometimes my company wants to have a micro business case study to see if it is an actual benefit for us to purchase. It is a strategic solution and we have to make sure that the organization understands this is going to save them money in the long run.
What other advice do I have?
My advice to those wanting to implement this solution would be to "Think big and act small." See what is up ahead. One of the organizations that I am working for, the big picture is population health management. We are not going to start with that, we are going to start to improve one small process, which is a cumbersome process that is been difficult for many years. That is the process that we are going to make transparent towards the organization, to see where the bottlenecks could be or are, and improve that process.
We want the user experience to improve and that the amount of time you can save is monitored, which can be used for other care processes. Start with a cumbersome problem, resolve them first. You can actually tell within the organization, if the solution is already working, not on the larger scale, but on the small scale. Once you start seeing these results move on to the next problem.
The solution is secure. However, the organization has to be aware that if you use the security by default, the security is there. It has security by design. It is not the optimal security, I would always recommend that organizations use multi-factor authentication for an additional security layer. Additionally, if possible, have a next-generation firewall within their network in use or, if not, start implementing that if they are planning to move forward into an outsource Azure platform-based eco landscape.
I rate Microsoft Azure Synapse Analytics an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.