NETSCOUT InfiniStreamNG Reviews

I'm using it for a customer.

The packet flow switch is the most valuable aspect of the solution. 

It's an easy product to set up.

We can scale the solution if we need to.

It's stable. 

The documentation is well-written and quite useful.

It's compatible with other products. 

Under the pocket flow switch, I would recommend they include a traceroute feature.

I'd like them to make the product more user-friendly.

I've been using the solution for about two and a half years. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

We have found the product to be scalable. 

They are easy to communicate with and also easy to check in with. Technical support is very helpful and responsive. They were there for us during the implementation process, and we were quite satisfied with the level of service. 

Positive

We also use GProbe. Which solution we use depends on the project.

The solution is easy to set up and implement.

For the hardware installation, it took us about two weeks to deploy everything.

During the setup process, we had the help of NETSCOUT support. 

We are a customer, partner, and reseller. 

If you are going to use the solution, it's a good idea to always refer to the user guide. 

I'd rate the solution eight out of ten.

To isolate whether we are getting the data from customers.

It helps us to assist our customers to isolate problems. If it is us who is having the problem, then we can use it to streamline the process.

It helps us to get to root cause more quickly. It is easier than setting different traps or captures on firewalls.

To know that packets are reaching our platform. If they are not reaching our platform, then we push it back to the customer. My job is bringing people to our platform. So, if they can't connect to it, then I haven't done my job.

The single pane of glass view seems healthy, and I can work with it.

It does help us with uptime and end use experience.

It's not able to communicate with our probes.

Sometimes, we can't access it.

It appears to be very scalable.

We need a new solution because of the visibility. As a telecom company, we needed to know that there is quality and access.

I think it was direct with NETSCOUT for the connectivity.

As far as my function, this solution helps a lot. It's a definitive answer if we're seeing those packets at all. We send the packet capture that we're seeing to the customer, then they have to say, "Oh, it's our problem." Then, I don't have to mess with it.

This solution has saved us hours (three to four) per problem when troubleshooting.

I would recommend getting the product. It is super easy to use for what I need, and it provides me visibility.

The primary use case is for troubleshooting customers' connectivity.

This solution provide us with increased visibility when conducting an IT deployment. We are able to look back in our history of logs and see what is communicating to what resources. That is very helpful. It shows visuals of what is being connected and communicated.

The ability to troubleshoot customers' connectivity has been very beneficial.

The tool has the ability to look back within a month's data. It is very easy to navigate within the tool and troubleshoot the problem, compared to other solutions that we've used in the past.

This solution helps us get to root cause very quickly.

We don't use the single pane of glass view. It's something that we are looking into since we do own it. We just don't use it at this time.

The tool has been great. We have never had an issue with it. It has been running for many years.

It is a great, architecturally designed product and very scalable for our solutions.

The technical support is good. Every time that we reach out to NETSCOUT, they have responded quickly. The engineers are very well educated on what they need to do to help us.

An issue that used to take days is now fixed within minutes to an hour.

The solution has helped to increase your application/network uptime.

Reach out to NETSCOUT. They give great demos with good overviews on the product and how it works.

I am overall pretty satisfied with the product. It helps with our troubleshooting needs.

We haven't got to the dependency mapping yet, which is in the nGeniousONE client, but we are looking forward to getting there.

The primary use case is for packet collection and analysis.

From a troubleshooting perspective, it allows us to quickly search all data TAP points in the network.

It helps our network engineers get to root cause quickly.

The most valuable features are speed and cost.

It give us visibility in the network where we wouldn't have it. We can use TAP to see the data and areas that we need to.

I love the single pane of glass view. I love the ability to look at all of our devices in one area, not having to jump around.

There is a timeout feature that we have been asking for awhile.

The overall cost of the solution needs improvement.

Overall, the stability is really good. It continues to get better with each upgrade.

Scalability is good. It seems to be very scalable for what we use it for.

The technical support has been very good for all the cases that we have had.

We didn't have a previous solution.

This solution has cut our overall troubleshooting time.

The price is a little high.

Ask for demos. Come to a NETSCOUT Engage conference. Try the product out.

We minimally use it for unified communication application performance.

We use it for monitoring subscribers.

It provides you with your Internet traffic volume, like Facebook, and where your biggest source of volume is coming from.

The single pane of glass feed still needs work. I do feel for what we have that it's fine.

I would like them to simplify the interface when you go into nGeniousONE. When you look at your interfaces, they should combine them all, and instead of looking at an interface, have you look at events. Combine everything into one view.

It is very rock solid. We hardly have any hardware issues.

To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back.

I don't directly interface with the technical support. There is another group which does that in my company.

In my environment, any installation is complex. There was a lot of dotting the i's and crossing the t's. Also, getting the maintenance to do the work for the install required scheduling.

We deployed in-house.

The solution is not great, but it is not bad. It is just a monitoring device. It is an okay tool, but it's not the end all, be all of all tools.

The engineers in our core use it a lot more than we do. They have seen a measurable decrease in MTTK and MTTR, plus a reduction in their troubleshooting time.