We use Oracle Database Backup Service for data backup, restoration, and duplication. It helps us recover data from the development or test environment.
Database Consulutant at Usc
Provides valuable automation features and has an easy implementation process
Pros and Cons
- "The product works very fast. It automates a lot of operations in the background."
- "The product's technical support services need improvement in terms of response time."
What is our primary use case?
What is most valuable?
The product works very fast. It automates a lot of operations in the background. Once you get experience working with the command, you can save time.
What needs improvement?
The product's technical support services need improvement in terms of response time.
For how long have I used the solution?
We have been using Oracle Database Backup Service for eight years.
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What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
The product is scalable. We can add as many nodes as we want. It is suitable for enterprise businesses.
How are customer service and support?
The technical support team takes time to respond to the issues. They escalate the case from one team to tier one support engineer after four to five hours. The process could be faster.
How would you rate customer service and support?
Neutral
How was the initial setup?
It is easy to implement the database. If you have all the required information, it takes two days to complete and requires one engineer to execute the process. It needs some maintenance, for sure. However, if you keep a check on it from time to time, then it needs very little work.
What's my experience with pricing, setup cost, and licensing?
The platform is expensive. The pricing depends on the number of CPUs. They have their standard equation method to calculate the cost.
What other advice do I have?
I rate Oracle Database Backup Service an eight out of ten because of pricing and delayed support services.
Disclosure: My company has a business relationship with this vendor other than being a customer: MSP

Feature-rich, reliable, scalable, has a good interface, and it keeps your data safe
Pros and Cons
- "The interface is good."
- "It's already fast, but still, they could improve the speed."
What is our primary use case?
We are a system integration company. We execute projects for our customers who come from many backgrounds. Some hybrid, some are on the cloud, whereas others are hosted.
How has it helped my organization?
It is a part of the DR strategy of every organization and data backup is extremely critical. It's insurance. If nothing happens, it is of no use, but when something happens, the backup is what you rely on.
It's a safekeeping of the data, which creates flexibility in the company.
What is most valuable?
I like the stability and the scalability of this product.
The interface is good.
All of the features are there.
What needs improvement?
It's already fast, but still, they could improve the speed.
For how long have I used the solution?
I have been the Oracle Database Backup Service for more than five years.
The deployment is based on the customer's needs.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It's a very scalable product.
How are customer service and technical support?
Technical support is pretty good. It's not a problem.
How was the initial setup?
The installation is very easy, but sometimes you can have a complex scenario.
Generally, it is straightforward.
It takes less than a week to deploy.
What's my experience with pricing, setup cost, and licensing?
Price is always an area that could be made better, as it is quite expensive.
There are no costs in addition to the standard licensing cost.
Which other solutions did I evaluate?
We evaluated Microsoft. I think that Microsoft would be a better choice.
What other advice do I have?
There are many fields in databases and we do many things with them. We can manage services, do backups of in-memory databases, and more.
I wouldn't recommend anything else.
I would rate Oracle Database Backup Service a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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