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Programmer at a tech services company with 10,001+ employees
MSP
Has good tables, indexes, and good stability
Pros and Cons
  • "It is a very stable program."
  • "We're actually going through licensing issues and are looking to perhaps changing to another solution, something that is perhaps open-source."

What is our primary use case?

Our primary use case of this solution is to submit grant and medical research grant applications.

What is most valuable?

The feature that I find most valuable is that it's been mandated by our government clients to use. We are not taking advantage of anything really in particular that it has. We're actually going through licensing issues and are looking to perhaps changing to another solution, something that is perhaps open-source.

What needs improvement?

I think the program is rather expensive, so I would like to see it becoming more affordable.

For how long have I used the solution?

I've been using this solution for more than ten years.

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What do I think about the stability of the solution?

It is a very stable program.

What do I think about the scalability of the solution?

I am not sure but I believe the program is scalable. We have around 50,000 registered users on this program, but I'm not sure how many are using it simultaneously.

How are customer service and support?

We've never used their technical support before.

How was the initial setup?

I wasn't involved in the setup but I'll say it's pretty straightforward. I have installed a local version of the Express Edition locally, but I'm not involved with the server setup.

What other advice do I have?

This solution has the tables and the indexes that we need, so it's only the price that needs to improve. I will rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user