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PeerSpot user
Telecommunications Analyst with 501-1,000 employees
Vendor
Allows users in different locations to have an effective meeting.

What is most valuable?

I use the audio conference feature most often.

ReadyTalk is a great tool for remote workers. It is easy to set up an audio or web conference at a moments notice. I love that ReadyTalk is always innovating. New features are being tested and released frequently.

How has it helped my organization?

ReadyTalk makes it easy for people in different locations to have an effective meeting.

What needs improvement?

One of the things I like about ReadyTalk is that they are always innovating and adding features. I'm looking forward to more with their video conference and use of collaborative tools.

For how long have I used the solution?

4 years

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How are customer service and support?

Customer Service:

Customer Service is the best. It is so easy to get an answer to a question when I need it. Customer Service is real people. I never feel lost trying to find a contact number or email address. They want to be helpful. That is different than many other companies.

I don't know the size of the company but they act like a small company. It's easy to get help when needed.

Technical Support:

Excellent.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Project Administrator at a renewables & environment company with 51-200 employees
Vendor
Top notched customer service

What is most valuable?

Web based conferencing

How has it helped my organization?

We host 4 webinars a month using Share tools and have reached on some occasions more than 500 participants just by one invitation being shared through social media.

What needs improvement?

Add animation capabilities!

For how long have I used the solution?

6 year

What was my experience with deployment of the solution?

No issues with deployment

What do I think about the stability of the solution?

No issues with stability

What do I think about the scalability of the solution?

No issues with scalability

How are customer service and technical support?

Customer Service:

10

5 stars

2 thumbs up

Technical Support:

Awesome

Which solution did I use previously and why did I switch?

ConferenceCall.com - they were horrible and over priced.

How was the initial setup?

Easy

What's my experience with pricing, setup cost, and licensing?

$250 set up cost

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Virtual Meetings
October 2024
Find out what your peers are saying about ReadyTalk, Cisco, LogMeIn and others in Virtual Meetings. Updated: October 2024.
815,791 professionals have used our research since 2012.
PeerSpot user
Marketing Campaign Manager at a tech vendor with 10,001+ employees
Real User
Great pay as you go options.

What is most valuable?

- Marketo Integration

- Simulive events

- Customer service

How has it helped my organization?

- Cut down bandwidth

- Scale at a cheaper cost

For how long have I used the solution?

- 1 year

What was my experience with deployment of the solution?

- No. Very easy!

What do I think about the stability of the solution?

- A few minor issues along the way

What do I think about the scalability of the solution?

- No, but would like to have more support outside of US

How are customer service and technical support?

Customer Service:

- Great!

Technical Support:

- Great!

Which solution did I use previously and why did I switch?

- Cheaper, self-service options

How was the initial setup?

- They have a great deployment team

What about the implementation team?

- In-house with help from vendor, seamless with Marketo.

What's my experience with pricing, setup cost, and licensing?

- Great pay as you go options

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Director of Education and Sales Training at a marketing services firm with 51-200 employees
Vendor
Readytalk allow you and easier and effective way to convey your message

What is most valuable?

Co-hosting

How has it helped my organization?

By having the ability to have co-presenters, I can create a more interactive event for my audience because the co-presenter can access control while presenting.

What needs improvement?

I would love to see a "lobby" that attendees can wait in prior to starting the conference. This allows the presenters to discuss issues, work out any technical issues, and strategize before beginning. This way attendees cannot hear "live" conversation or see if issues are present.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

How are customer service and technical support?

Good

Which solution did I use previously and why did I switch?

Yes. Pricing.

How was the initial setup?

Straightforward.

What about the implementation team?

Vendor team. They were very helpful.

What other advice do I have?

ReadyTalk is a great tool to bring large groups together to train or update pertinent information. For those not able to attend live meetings, having the ability to record is vital.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Chair Elect at a non-profit with 1,001-5,000 employees
Vendor
Good product, has Java issues

Valuable Features:

Chairperson controls are pretty user-friendly.

Room for Improvement:

You have to download a spreadsheet three times post-meeting if you want surveys, registration, attendance. Kind of tedious. However, they update software regularly and poll community of users for feedback for future change and improvements.

Use of Solution:

At least 4 years

Customer Service:

Great, they answer questions quickly.

Initial Setup:

It finally works on Apple computers and used to struggle on PC, but they've fixed all the bugs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Special Events Senior Manager at a non-profit with 51-200 employees
Vendor
A great solution for our web-conferencing needs.

What is most valuable?

The ability to record and archive webinars.

How has it helped my organization?

I utilize ReadyTalk to train roughly 300 people monthly ... my colleagues use it to host staff meetings, to supplement coursework from our online university, to deliver organizational content to our constituent base.

While there may be other solutions out there, ReadyTalk has been ours.

What needs improvement?

The aesthetics are not great ...

For how long have I used the solution?

3+ years

What was my experience with deployment of the solution?

I haven't for a few years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No - we have meetings with 3 people and meetings with 300+ people.

How are customer service and technical support?

Customer Service:

Quick and friendly -- I'd give them an A.

Technical Support:

I've only needed technical assistance once and they were quick to offer suggestions -- and one of them worked for me.

Which solution did I use previously and why did I switch?

No, I did not use a web-conferencing solution before RT.

How was the initial setup?

Not complex at all.

What about the implementation team?

We handled the implementation in-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Program Services Specialist at a healthcare company with 1,001-5,000 employees
Vendor
The webinar interface is easy to use and there is always supportive staff available to assist with any questions, concerns, training and technical assistance for our programs.

Valuable Features:

Time saving. Money savings. Event Manager (event support), Operator Assistance. No hidden fees. No contracts. Excellent Customer Service.

Improvements to My Organization:

Within the first 6 months of using ReadyTalk, I have saved over $100K in comparison to using other technologies.

The webinar interface is extremely easy to use and there is always supportive ReadyTalk staff available to assist with any questions, concerns, training and technical assistance for our programs.

Since I began using ReadyTalk for the webinars that I manage, word has spread throughout my organization and everyone wants to join.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Training Specialist with 1,001-5,000 employees
Vendor
Very User Friendly

Valuable Features

I use ReadyTalk primarily for training. ReadyTalk is a very user friendly tool. Many of my trainees are remote employees, or business partners, and they are able to use ReadyTalk with ease. It works with every browser, and makes sharing content a breeze.

Room for Improvement

I'm hoping for new features, soon! I think it would be nice to be able to start a conference off in listen only mode, without having to set it before hand. Maybe a feature to have the chairperson join first, choose audio options, then the participants can join.

Use of Solution

2 years

Deployment Issues

None.

Stability Issues

None.

Scalability Issues

None.

Customer Service and Technical Support

Customer Service:

A 10! ReadyTalk is always quick to respond to any questions, or issues.

Technical Support:

10! ReadyTalk is always quick to respond to any questions, or issues.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: October 2024
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