ReadyTalk Reviews, Competitors and Pricing

Computer Services Specialist at a educational organization with 51-200 employees

Dec 17, 2014

Great for distance training

ReadyTalk has been great for distance technology training. We utilize the share desktop feature and I am able to train staff from multiple offices across our state all at once. We use the recording feature to make sure the training is available afterwards for those who weren't able to join live or might want a refresher. The customer service has been stellar. In the next version I would like to see a tool available to resize videos that are used in webinars/trainings.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user144678

IT Administrator at a educational organization with 51-200 employees

Aug 6, 2014

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ReadyTalk has been great for IEA.

What is most valuable?

The ReadyTalk support team is always available to make sure your webinars are top notch.

How has it helped my organization?

Travel time behind the wheel to go to a 1hr meeting is costly to the organization. Using ReadyTalk allows us to provided effective trainings, makes our employees more productive, and safer by keeping them closer to home.

What needs improvement?

The only area of improvement would be to create a library of presentations. A presenter or chair could select from this library.

For how long have I used the solution?

4 years

What was my experience with deployment of the solution?

ReadyTalk is simple to use. Many found it easy to use which produced quicker adoption amongst staff.

How are customer service and technical support?

Customer Service: Always professional and willing to assist.Technical Support: There hasn't been a need to use their technical support services.

Which solution did I use previously and why did I switch?

Too costly and support was terrible.

Which other solutions did I evaluate?

Evaluated at least three other companies. I work with other state organizations and contacted them for reference. Several of them were already using ReadyTalk. This was the deciding factor for us.

What other advice do I have?

I receive calls from companies suggesting their service has better pricing. This might be true. However, this is not the only factor. You have to consider staff time in using the product and customer support. ReadyTalk just cannot be beat in this area.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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it_user162288

Digital Marketing Manager at a tech vendor with 51-200 employees

Nov 13, 2014

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ReadyTalk - the best option there is.

What is most valuable?

Customer service - world class customer service

How has it helped my organization?

No technical malfunctions mid-webinar. Previously we had to deal with MAJOR technical malfunctions monthly.

What needs improvement?

You have to schedule operator-assisted audio events 24 hours in advance, if the turn around time could be quicker - it would help with last minute events.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

World-Class!

Technical Support:

World-Class!

Which solution did I use previously and why did I switch?

We switched because the other products weren't reliable - we had major technical issues with the other solutions we used prior to finding ReadyTalk.

How was the initial setup?

Straightforward.

What about the implementation team?

In-House.

Which other solutions did I evaluate?

Yes.

WebEx, Adobe, GoToMetting, ON24

What other advice do I have?

Save yourself pain and stress - select ReadyTalk.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user280182

Marketing Associate at a tech vendor with 11-50 employees

Jun 27, 2016

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I like how easy it is to collaborate with other co-presenters.

What is most valuable?

Nothing beats how easy it is to collaborate with other co-presenters.

How has it helped my organization?

We rely on webinars to generate leads for our business, so having a reliable solution was key for us. It is much easier for us to partner with other businesses now.

What needs improvement?

One great feature they can add is the ability to use animations within your slides.

For how long have I used the solution?

7 months

What was my experience with deployment of the solution?

What do I think about the stability of the solution?

What do I think about the scalability of the solution?

Which solution did I use previously and why did I switch?

Yes, we used GoToWebinar. The product was very unreliable for us and the quality of the sound was off.

What about the implementation team?

In-House

Disclosure: I am a real user, and this review is based on my own experience and opinions.