The solution is used for on-premises data centers. Multiple private data centers run workloads on VMware Cloud solutions, and Red Hat Enterprise Linux is deployed on critical systems. We use KVM virtualization technology to host various virtual machines on Red Hat Enterprise Linux that run workloads and applications.
Cloud Infrastructure Architect at a healthcare company with 10,001+ employees
Improved our compliance by working with third-party security providers, like CIS Enterprise Internet Security
Pros and Cons
- "The most significant advantage is that it is more stable and secure than other operating systems."
- "Red Hat Enterprise Linux licensing is a bit complex. The solution operates on a subscription-based model, which may not provide immediate return on investment for small to medium-sized organizations."
- "It also has a steep learning curve for employees unfamiliar with Linux, and it demands a skilled team or a dedicated service center to operate effectively."
What is our primary use case?
How has it helped my organization?
Red Hat Enterprise Linux improved our compliance by working with third-party security providers, like CIS Enterprise Internet Security. It's a nonprofit organization that provides many security solutions and benchmarking for each operating system. CIS and Red Hat jointly developed a CIS-approved operating system. They work with various public cloud providers like App Engine, Google, and AWS to provide comprehensive CIS-approved images in Red Hat Enterprise Linux.
The US federal government has already certified the OS for FIPS compliance. FIPS is the organization that designs cryptography algorithms for federal agencies, and they approved Red Hat Enterprise Linux.
It takes some time to realize the benefits. Some customers cannot see a direct benefit because the licensing is a bit complex. In a huge enterprise environment, you could see an immediate effect, but a smaller or medium-sized organization may take a while to yield a return on investment.
What is most valuable?
The most significant advantage is that it is more stable and secure than other operating systems. Years ago, we worked on Windows-based systems with more challenges regarding patch management and vulnerabilities than Unix operating systems. We get more frequent patch releases from the vendor weekly, monthly, and quarterly. It also has strong security features, is OIS and FIPS certified, and has built-in Linux security configurations.
In addition to Linux's built-in security tools, it has Red Hat Enterprise Linux configuration features that provide robust security controls. We also have third-party solutions that provide more in-depth solutions for our cloud and on-premises infrastructure. We have to provide security at each layer of the OSI models. For example, on the application layer, we have to provide web solutions or application gateways, but it provides good security features for the OS layer.
We use another Red Hat product called Ansible to automate patching tasks and infrastructure deployment. We don't have a large number of servers, so we manage patching and configuration through Ansible. For bigger deployments, they have solutions like Satellite, but we use Ansible.
We use Image Builder to create a Golden Image for our CICD pipelines. We have a CIS-approved image that integrates their security controls for our automation tools and some of the ones specific to our organization. We added some of the controls from the Red Hat management framework that govern how an image should be created and what controls must be integrated into this base image.
The web console is useful for people without Linux backgrounds who lack experience working with the command prompt. The web console helps them manage the system better without knowing all the commands.
What needs improvement?
Red Hat Enterprise Linux licensing is a bit complex. The solution operates on a subscription-based model, which may not provide immediate return on investment for small to medium-sized organizations. It also has a steep learning curve for employees unfamiliar with Linux, and it demands a skilled team or a dedicated service center to operate effectively.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
November 2024
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,562 professionals have used our research since 2012.
For how long have I used the solution?
I have used Red Hat Enterprise Linux for about four to six years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux offers great stability and performance compared to other operating systems. It does not have issues with crashing or substantial downtime.
How are customer service and support?
I rate Red Hat support seven out of 10. We have only opened one or two cases with technical support, but we've had good experiences. They respond immediately based on the SLA level. In the future, we plan to use Red Hat's OpenShift and Kubernetes solutions, so we expect to work with the support team more because we're new to those products.
Red Hat's Knowledgebase is an excellent support resource. It stays updated about new things coming to our region and provides lots of articles about the products. It's a good starting point for troubleshooting without the need to call the support team. We use the knowledgebase to resolve issues as often as we can, but we contact support if we get stuck and can't find the solution.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We have physical systems running SUSE Linux and Windows, but we're gradually migrating them to Red Hat Enterprise Linux. Some systems are running Solaris, and we haven't decided whether we'll migrate to Red Hat Enterprise Linux or other operating systems.
How was the initial setup?
Our operations team takes care of migrations and installations. We're primarily responsible for business impact assessments and helping the operations team do a POC to determine the effect on the application environment. We consider the licensing and give the operations team approval to do the migrations and install the new operating system.
The team consists of two or three people. We cannot migrate directly from one system to another. We simulate everything in the POC environment and perform migrations in the development environment using our in-house tools. They will check the source machines and find out what applications are running. It will assess them and look into the destination systems. Using some replication technology, it will do a direct synchronous verification between one storage to the other.
We need some downtime to complete the migration, and most of the data is stored in SAN storage. That is called a long migration. Once the operating systems and associated patches and applications have been migrated, we have to migrate them manually for the storage side.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
The subscription-based pricing can be costly, particularly for smaller deployments. The more subscriptions you have, the easier it is to see a return on investment because it helps larger organizations more. It may be considered expensive compared to other solutions like CentOS or Ubuntu, which offer some of the same features without additional costs.
What other advice do I have?
I rate Red Hat Enterprise Linux eight out of 10. I recommend new users get some training on the platform because installations and migrations can be complex. Setting up clusters can be challenging for new users who don't have hands-on Linux experience without vendor assistance.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Nov 10, 2024
Flag as inappropriateTeam lead infrastructure architecture at EUIPO - European Union Intellectual Property Office
Enables us to configure a cluster for high availability and protect our data
Pros and Cons
- "The support for OpenShift and CoreOS is valuable, as we frequently use support services and rely heavily on Red Hat support for assistance."
- "When we started using RHEL, it was a struggle to install CoreOS because we were used to using a Satellite server with Red Hat. The people in charge of setting up OpenShift and installing RHEL on the nodes had a hard time. I don't know why, but I think it was because the OpenShift cluster included VMs and bare metal machines."
What is our primary use case?
We use Red Hat Enterprise Linux (RHEL) to run applications and databases related to the European Parliament's business. For example, we use SAP for financial operations. It's not my domain, but I know the leadership plans to implement AI workloads. We translate every document into 27 languages manually, but we plan to use AI and machine language translation.
How has it helped my organization?
Using a Red Hat Enterprise Linux Cluster in the SAP environments gives us high availability and disaster recovery, so our data is safe. I think it's a geo-cluster for the whole SAP environment. Whenever something happens, it almost automatically shifts to the other.
What is most valuable?
The support for OpenShift and CoreOS is valuable, as we frequently use support services and rely heavily on Red Hat support for assistance.
What needs improvement?
When we started using Red Hat Enterprise Linux, it was a struggle to install CoreOS because we were used to using a Satellite server with Red Hat. The people in charge of setting up OpenShift and installing Red Hat Enterprise Linux on the nodes had a hard time. I don't know why, but I think it was because the OpenShift cluster included VMs and bare metal machines.
For how long have I used the solution?
I joined the European Parliament in 2012, and we have been using Red Hat Enterprise Linux for 12 years.
What do I think about the stability of the solution?
We do not have any issues with its performance. The system functions well.
What do I think about the scalability of the solution?
Scaling the operating system is transparent. We work with VMware, so whenever there is a need for more RAM and memory, the process is seamless to the customer.
How are customer service and support?
I rate Red Hat support eight out of 10. Customer service and support are excellent. Support is available depending on the priority and the support package. I am happy with the service. However, navigating through documentation can be challenging.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We started with Mini Solaris and gradually migrated to Red Hat Enterprise Linux.
How was the initial setup?
Initially, setting up OpenShift and the installation was somewhat complicated, especially when dealing with bare metal machines.
What was our ROI?
As a nonprofit business, we do not focus on return on investment in monetary terms. However, a big community makes it easy to gather opinions and help from outside sources, which is a return on investment.
Which other solutions did I evaluate?
We compared Red Hat Enterprise Linux and SUSE. While SUSE is generally the preferred Linux distro for SAP, we chose Red Hat Enterprise Linux because we had more in-house knowledge of the platform and better support.
What other advice do I have?
I rate Red Hat Enterprise Linux eight out of 10. I used to be an AIX system admin, and I still prefer that operating system. I would recommend considering Red Hat's benefits, such as support. I used to work in IBM support, and Red Hat has a significant advantage in this realm. Also, many corporations merge firms and combine workforces, and RHEL can adapt to these changes.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Oct 30, 2024
Flag as inappropriateBuyer's Guide
Red Hat Enterprise Linux (RHEL)
November 2024
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,562 professionals have used our research since 2012.
Full Stack Engineer & Lm Space Automation Engineer at a manufacturing company with 10,001+ employees
The built-in security features do a really good job of risk reduction, business continuity, and maintaining compliance
Pros and Cons
- "The most valuable feature of the solution is its stability."
- "The solution's front-end GUI is not great and could be improved."
What is our primary use case?
We use the solution for server operating systems and to automate other systems. We use the tool for Windows automation and Linux automation.
How has it helped my organization?
The support we get from Red Hat is really good. When we have questions, there's always somebody we can approach and get an answer from. In my experience, Red Hat Enterprise Linux is more stable than Windows. The solution's ease of management is better, and it's much more powerful when you know the command line.
What is most valuable?
The most valuable feature of the solution is its stability.
Red Hat Enterprise Linux's built-in security features do a really good job of risk reduction, business continuity, and maintaining compliance.
Red Hat Enterprise Linux, Ubuntu, CentOS, and Fedora are the main Linux systems. Ubuntu is the only enterprise-level OS with paid support because a lot of the work we do requires paid support contracts.
What needs improvement?
The solution's front-end GUI is not great and could be improved. It needs to be more intuitive if it's meant to be used as a desktop operating system replacement. I don't know how to describe it better, but OS X and Windows feel a lot more polished than Red Hat Enterprise Linux.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux in my current organization for two years. However, I have been using the solution in general for ten years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is an extremely stable solution.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux is a scalable solution.
How are customer service and support?
The solution’s technical support is very good.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup is seamless and easy. We tried different things, but the easiest way we found to deploy the solution was to use VMware. We had scripts to download and install the tool.
What about the implementation team?
We implemented the solution through an in-house team.
What was our ROI?
Once everything is set up, the solution is generally very stable. While other operating systems require a lot of maintenance, Red Hat Enterprise Linux is pretty hands-off once you properly set up and configure it.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jun 3, 2024
Flag as inappropriateSenior SIE at a financial services firm with 10,001+ employees
Stands out for its stability and support, which are critical for enterprise applications in the finance sector
Pros and Cons
- "Red Hat Enterprise Linux stands out for its stability and support, which are critical for enterprise applications in the finance sector. We don't want any downtime, so we need fast support support and quick issue resolution."
- "Red Hat Enterprise Linux should be available in a free version that developers could try on their own machines before deciding to implement the enterprise edition. It would be nice to have a community version available with all the features so developers can become more familiar with RHEL."
What is our primary use case?
We are moving toward a microservice architecture and using OCP4 as a platform. We run most of our APIs in OCP ports, so the base image is always Linux. It's a Linux image, and we add our own dependencies. We have a private and public cloud, so it's a hybrid cloud system, and we rely on on-premise data centers as well as the cloud.
How has it helped my organization?
Red Hat Enterprise Linux supports our hybrid cloud strategy because we can have Red Hat Enterprise Linux on the public and private cloud, improving compatibility.
If the compatibility is high, it's easier to move and migrate. If I have some components on the private cloud on Red Hat Enterprise Linux and components on the public cloud.
What is most valuable?
Red Hat Enterprise Linux stands out for its stability and support, which are critical for enterprise applications in the finance sector. We don't want any downtime, so we need fast support and quick issue resolution.
The main security feature is the regular patches and updates. When we do a security scan, there should be patches readily available. Security is essential in finance, and Red Hat Enterprise Linux helps us build a solid IT infrastructure foundation.
I've used the Red Hat Enterprise Linux Web Console to configure the products. It's a nice tool with an intuitive interface that gives you a better picture of what you're configuring. It's helpful.
What needs improvement?
Red Hat Enterprise Linux should be available in a free version that developers could try on their own machines before deciding to implement the enterprise edition. It would be nice to have a community version available with all the features so developers can become more familiar with Red Hat Enterprise Linux.
For how long have I used the solution?
I have used Red Hat Enterprise Linux for more than nine years.
What do I think about the stability of the solution?
We haven't experienced any major outages or downtime. Most of our issues are quickly resolved. We don't typically upgrade to the latest and greatest because we want to ensure stability, and we have a lot of the components on the old system. We wait for a while to upgrade so we can see the most widely used and most stable version.
How are customer service and support?
I rate Red Hat support eight out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We had Satellite and Red Hat Enterprise Linux from the beginning, but we also use other flavors like Amazon Linux.
What other advice do I have?
I rate Red Hat Enterprise Linux nine out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager-Networks at Amrita
Enables us to build with confidence and ensure availability across physical, virtual, and cloud infrastructures
Pros and Cons
- "We have used many of the Linux-based operating systems for production purposes, but this is the only solution that guarantees performance and scalability. When we run industry servers, they demand high performance."
- "The graphical user interface should be more user-friendly. It's a concern because the command line is perfectly fine."
What is our primary use case?
We use RHEL for high-performance computing. We host most of our production servers in our data center. Red Hat is a great package that helps us customize most of the data and dependent packages we receive from the Red Hat operating system. Most of our server requirements are being managed with Red Hat Enterprise Linux.
We mainly use Red Hat for our application deployments, standalone servers, and VMs.
We use this solution in a university. Most of the production servers and applications are required for the students.
How has it helped my organization?
We've seen a benefit in hosting servers and email security. RHEL provides excellent results and performance. It helps us achieve our goals for scalability and services.
We normally run crontab to keep our servers up-to-date. It works well with Red Hat Enterprise Linux because it has an advanced suite of features that can be effectively used for production servers.
It also has RPM Package Manager, which includes most of the tools and utilities that every organization needs to have.
There is portability in the applications and containers built on Red Hat, which keeps our organization agile. Enterprise Linux offers flexibility in terms of dependent packages.
Red Hat Linux definitely enables us to achieve security standard certification. Most enterprise solutions need to comply with security standards. Many Linux-based operating systems fail to provide security because of open-source techniques.
Most of our production servers fail to deploy in Linux. When we deploy in RHEL we don't think about security because it has a lot of features like policy management. We can give specific access to specific users who require SSH or Telnet. It's more flexible because it can be altered easily.
What is most valuable?
We have used many Linux-based operating systems for production purposes, but this is the only solution that guarantees performance and scalability. When we run industry servers, they demand high performance.
It has great software support because it has a wide range of tools and utility products in the database. It's relatively easy to use enterprise products, and we don't need to add packages from other third-party sources. They definitely have a good database.
Red Hat's built-in security features simplify risk reduction and maintain compliance because Linux is mostly open source. We're running most of the production servers in this operating system, so we don't require a third-party solution because RHEL has a great range of security products with an inbuilt firewall. The inbuilt firewall is highly dependable and we can customize rules for outbound and inbound traffic, and specific accesses can be quickly returned in the script files. It has a great command line.
Red Hat allows us to build with confidence and ensure availability across physical, virtual, and cloud infrastructures. It already has a reliable operating system. Most companies rely on it for deployment on cloud and on-premise. With cloud, they prefer Red Hat because of the high-performance computing cluster.
It has great support for VMs and unlimited VM support. It's being deployed in our data centers and other large environments. It allows us to streamline the management of our infrastructure and makes it possible for more than one hundred servers and VMs to run, and it's up to date.
Red Hat Linux enables us to achieve security standards certification.
What needs improvement?
The graphical user interface should be more user-friendly. It's a concern because the command line is perfectly fine.
For how long have I used the solution?
I have used this solution for five years.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It's definitely scalable because we're deploying it in our VMs.
How are customer service and support?
Technical support is satisfactory. There are forums that are also useful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used CentOS. It's a different setup than Red Hat. CentOS is also a Linux-based distribution. CentOS is open-source, so we don't need to pay for it. Compared to CentOS, Red Hat has advanced features but the cost is still high, so it's problematic for medium-level customers.
We switched to Red Hat because the service providers like high-performance computing. We mostly have high-performance computing deployed in our data center. We needed Enterprise Linux as a minimum requirement. Red Hat Enterprise Linux supports high-performance computing solutions, and packages have to be installed from their repositories. That's a must for any IT enterprise organization now.
CentOS is an open-source solution and provides 70% of the features that Red Hat provides. We pay Red Hat for the repository and application support.
It has a great set of dependable packages, software, and a collection of utilities embedded in that operating system. We don't need to get apps from the repositories. There aren't a lot of errors in the Red Hat operating system, which makes it useful for our system administrator.
How was the initial setup?
The initial setup is very easy. It took about four or five hours.
The solution requires maintenance and constant updates.
What about the implementation team?
Implementation was done in-house by a team of three people.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing are a bit higher for Red Hat Enterprise because we're able to get 70% of its features with the CentOS version. For the 30% of features that Red Hat provides, I think they need to reduce the licensing fee.
What other advice do I have?
I would rate this solution as nine out of ten.
My advice is if you're actually testing, you don't need to go with this solution. If you're an advanced Linux user or server administrator, you will definitely require Red Hat because many of the latest solutions require dependency-based repositories. It will be very easy if you're active with this operating system.
This has a set of repositories built into the database. We don't need to go anywhere to set up all of the databases and repositories. Everything is embedded into the solution.
If you're looking for HPC and NVIDIA clusters, most of the supercomputers need to have the solution, so it's better to have it equipped with that.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr IT Solution Architect at a wholesaler/distributor with 10,001+ employees
The solution has made our operations more reliable by giving us a more repeatable process
Pros and Cons
- "RHEL has made our operations more reliable by giving us a more repeatable process. After we've built it once, we know it will work the same way the next time we build it. It has reduced the time I spend training my operations team, and the cost of ownership is low."
- "The cost could be lowered. We don't use RHEL in the cloud because Ubuntu is cheaper. Ubuntu factors support costs into the license when you're running it in the cloud, and it's a fraction of the cost of what RHEL is. I'm also not sure if RHEL supports open-source products. If they do, they don't advertise it. Adding stuff like Apache and other open-source tools like Tomcat to their support portfolio would help."
What is our primary use case?
We primarily use RHEL for LAMP stacks. Our deployment is currently on-premises, but if they change their licensing model on the cloud, we might start rolling it out in the GCP. It's used globally in VMware environments. We use it in APAC and AMEA, but the majority of the deployments are in the US. The major platforms that we run on it are PLM environment and digital asset management.
Our shop is what we call out of the box and if it doesn't run on a container out of the box, then we don't run it on a container. So none of our stuff is running containers right now.
How has it helped my organization?
RHEL has made our operations more reliable by giving us a more repeatable process. After we've built it once, we know it will work the same way the next time we build it. It has reduced the time I spend training my operations team, and the cost of ownership is low.
The OSCAP scanner and Ansible help enforce company security standards, decreasing our exposure to attacks, data loss, ransomware, etc. From an operations point of view, managing the environment requires less overhead.
What is most valuable?
I like the Ansible automation and RHEL's backward compatibility with Script. It's also reliable. I also used the OSCAP stuff for a while for PCI/PI compliance. That was pretty handy and straightforward. I like the SE Linux for the LAMP stacks.
What needs improvement?
The cost could be lowered. We don't use RHEL in the cloud because Ubuntu is cheaper. Ubuntu factors support costs into the license when you're running it in the cloud, and it's a fraction of the cost of what RHEL is. I'm also not sure if RHEL supports open-source products. If they do, they don't advertise it. Adding stuff like Apache and other open-source tools like Tomcat to their support portfolio would help.
For how long have I used the solution?
I have been using RHEL for 12 years
What do I think about the scalability of the solution?
Linux is highly scalable in general, especially if you are using the container model, but unfortunately, we're not. I have no problem with scaling Linux or Red Hat's specific implementation of it.
How are customer service and support?
I rate Red Hat support eight out of 10. Most of the support engineers are competent and helpful.
How would you rate customer service and support?
Positive
How was the initial setup?
When I deployed RHEL initially, it was not very straightforward, but it's relatively easy today. The difference is the improvements to Satellite. Satellite Version 5 was kind of clunky. Version 6 seemed a little more straightforward and reliable. We don't use any kickstart, golden image, and roll and update, so there's not much to our strategy.
The initial deployment took over a week, but it took about two days when we moved to RHEL 6.
What's my experience with pricing, setup cost, and licensing?
RHEL is competitive on-premises, but it's too expensive in the cloud. There are many cheap solutions for the cloud. In terms of upfront costs, open-source is more affordable and, in many cases, free. The long-term cost of support, staffing, and maintenance make it untenable.
Which other solutions did I evaluate?
I have used Ubuntu and CentOS. I'm not a fan of Debian platforms. That's the main difference.
What other advice do I have?
I rate Red Hat Enterprise Linux nine out of 10. I've been pretty happy with RHEL over the years. That's 20 years of Unix right there. I tell anybody coming into Linux or Unix to learn the program. Scripting is your best friend, and you can't understand automation if you don't understand basic scripting.
If you've never seen Unix or RHEL before, go to a class and learn how to do it in a lab so you don't have to screw up your job. Once you're comfortable with that, start learning containers because I firmly believe containers will replace how we do most of what we do today.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Linux Architect at GyanSys Infotech Pvt. Ltd. (Native Numeric Technologies Pvt. Ltd.)
Flexible file system, very stable, and good support
Pros and Cons
- "The file system is very good. We also have flexibility. We can scale the file system and add the mounts on the go without any downtime."
- "There can be a faster resolution. When we have production issues, they take around 30 to 60 minutes to come up with a solution. It would be quite helpful if their response is faster. They are also not reachable over the phone, so we need to wait for their callback for the ticket."
What is our primary use case?
We use it for SAP applications. We use it for web hosting, and then we use it for clustering.
How has it helped my organization?
We were previously using Windows Servers, but we had challenges with the compatibility with SAP applications, the support, and the frequency of patches. We had compatibility challenges when we wanted to go for an upgrade. We use the SAP HANA database for SAP applications, and the migration process from Windows to Linux was easy. We also got better support. While troubleshooting issues and doing RCA on unplanned events, the support we received from Red Hat was good.
Because of the reduction in compatibility issues, the number of downtimes was reduced. The escalations were reduced from the application side. The frequency of the patching was reduced, so such planned activities were reduced. With Windows, we were forced to go for patching even if the application was not ready for patching. Red Hat Enterprise Linux is a good platform for SAP applications and the database in our organization. We prefer Red Hat Enterprise Linux.
Patch management with the Red Hat Satellite server is also good. When it comes to automation, the automation tool for regular tasks on Windows was very backward compared to the Red Hat automation tool that we are now using. Red Hat Ansible is far ahead. We could automate many more tasks on-premises using the Red Hat platform as compared to the Windows platform.
Red Hat Insights helps us understand vulnerabilities and avoid any downtime and risks. If needed, we can easily reach out to the Red Hat support team for any help related to patching or changes.
The knowledge base offered by Red Hat Enterprise Linux is very good. It is easy to understand. It is not too technical to understand. New users and application support teams can easily understand the information given in their knowledge base.
Initially, we used to do installation and patching manually, but we later implemented the Red Hat Satellite server, which was suggested by their team. We started using the Red Hat Satellite server. It has made deployment, patch management, and lifecycle management very easy.
Red Hat Enterprise Linux has affected our system's uptime. Earlier, the downtime was around six to eight hours, whereas now, it has come down to one hour. We also need less manpower for upgrades.
What is most valuable?
The file system is very good. We also have flexibility. We can scale the file system and add the mounts on the go without any downtime.
On Windows, for security, we need to have many applications and supporting tools installed externally whereas we get them with Red Hat Enterprise Linux without any issues. Application management is also easy compared to Windows.
Build management is also easier than Windows. When we had to deploy an application on Windows, the process was difficult compared to the Red Hat build process.
If someone wants to build automation, we can give them access to Red Hat Ansible Tower, which was not possible with Windows.
What needs improvement?
There can be a faster resolution. When we have production issues, they take around 30 to 60 minutes to come up with a solution. It would be quite helpful if their response is faster. They are also not reachable over the phone, so we need to wait for their callback for the ticket. If they are reachable over the phone, that will be quite good. Our account manager is reachable over the phone but only during certain times. Fast help would be quite helpful in the case of any urgent issues.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for the last nine years.
What do I think about the stability of the solution?
For reliability, I would rate it a ten out of ten. The downtime that we have is not because of the OS. That is generally because of the dependencies such as the network or VMware infrastructure.
What do I think about the scalability of the solution?
I would rate it an eight out of ten for scalability.
We have around 4,000 users, but the Red Hat boxes that we use are around 2,000.
How are customer service and support?
In the case of any unplanned events, system crash, or something else, we get proper answers from their team. They help us with RCA, which is helpful in avoiding any such events in the future. We can also approach them when we want to implement something. When we were moving from version 7 to version 8, their support helped us. We could move a bulk of machines with a small downtime. The application team was quite happy because the downtime was for a very short duration.
Their support for urgent or production issues can be faster. I have had all kinds of experiences with their support. I have worked with their support for the last four or five years. We have had scenarios where we had to close a ticket with no resolution. We have also had an awesome and quick response from them. They have also helped us build up a process, which was quite tedious. Overall, I would rate them an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were previously using Windows Servers. We had challenges related to compatibility, support, and patch frequency. We were not very comfortable with Microsoft's support. Whenever we had any issues, they only asked us to reboot or wait for the patch. They kept giving us some patches. We were not comfortable with that because the applications were not ready for those patches, but they forced us to keep updating them with the patches. Red Hat support is better than Microsoft support. They do not just ask to reboot to solve an issue. They help us with a proper RCA.
How was the initial setup?
We have hypervisors in the on-prem environment. We use VMware on that. We are using Red Hat Enterprise Linux on bare metal and hypervisors. It is quite comfortable. We do not see any issue with either of them. Initially, we had some issues implementing the cluster on VMware, but Red Hat along with the VMware team helped us overcome the issues.
Its deployment was quite straightforward. There was no confusion. It took us some time initially but that got reduced with the help of Red Hat Satellite and Ansible Tower. Initially, it took 30 to 40 minutes for deployment. With the help of Red Hat Satellite and Ansible Tower, it came down to 15 to 20 minutes. We also needed less manpower because the process was quite straightforward. Previously, we had a team of four, but the number was reduced afterward.
Upgrades are generally quite straightforward because we have spent some time with Red Hat support and built a process for easy upgrades.
We had some challenges with the upgrade from Red Hat Enterprise Linux version 7 to version 8 because of certain dependencies, but the Red Hat support helped us build a process and automate it. It took some time, but it got easy.
We have not used Red Hat Enterprise Linux Image Builder. It did not match our requirements. We built our own images. After moving to the Red Hat Satellite server, image building was quite easy.
What's my experience with pricing, setup cost, and licensing?
It is not fairly priced. If they can reduce the price, it would be nice.
I understand that they do not have any big competition as of now. SUSE Linux is there, but Red Hat Enterprise Linux has overcome all the drawbacks that it had earlier. Initially, SUSE Linux was a quite comfortable platform for SAP applications, but Red Hat has improved in terms of development. Its kernel suits SAP applications very well. If they can also improve the pricing, it would be even better. They generally do not reduce the price, but they give add-ons. We can get licenses for the Satellite server, Ansible, etc.
What other advice do I have?
I would recommend Red Hat Enterprise Linux because of its support and reliability. In my career, I have worked with various Linux flavors such as Red Hat Enterprise Linux, CentOS, or Ubuntu Linux. Overall, the Linux platform is very reliable for most applications. With Red Hat Enterprise Linux, we get support when we need it.
We do not use the web console much on the support side, but the application team does use it once in a while. They find it comfortable because, for application deployment, they require a GUI. We provide them with the console, and they complete their task. We do not use it ourselves. We are quite comfortable with the command line interface.
Overall, I would rate Red Hat Enterprise Linux an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Sep 24, 2024
Flag as inappropriateSenior Infrastructure Engineer at Ilha Service
Instrumental in achieving certifications for security standards
Pros and Cons
- "Release updates are the most valued feature because Red Hat's rigorously tested release update pipeline sets it apart from other distributions."
- "Red Hat, known for its secure distribution, sometimes delays critical security patches for certain packages compared to other Linux communities like AlmaLinux or Rocky Linux."
What is our primary use case?
I use Red Hat in data routines for web, database, and container servers. Right now, I'm using three primary use cases.
How has it helped my organization?
Red Hat offers compliance consulting services. If we purchase hardware from companies like HP, Dell, or IBM, which also partner with Red Hat, they often guarantee compliance for their hardware. This compliance can extend to security regulations imposed by certain countries or governments, such as those based on NIST or CSSP standards. Red Hat's focus on compliance seems to center primarily around these hardware-related aspects and associated security requirements.
Red Hat's knowledge base requires an active subscription for full access, but developers can utilize a free, annually renewable option. With an activated developer subscription, users gain access to forums, documentation, the latest news, vulnerability reports, and other resources related to Red Hat Enterprise Linux and its associated packages. The knowledge base is now well-documented, and the active community quickly responds to forum inquiries, often within a few hours.
Leap is a feature designed by Red Hat to migrate its operating systems between versions. Introduced to address the end-of-life issue for distributions like CentOS seven, eight, and RHEL seven, eight, Leap allows users to upgrade from RHEL seven to eight, RHEL eight to nine, CentOS seven to eight, and CentOS eight to nine. However, Leap is specifically designed for Red Hat and works optimally only on Red Hat seven, eight, and nine. It does not function as intended on CentOS, Fedora, Oracle Linux, or other community distributions. Red Hat Insights is a complementary tool that provides valuable information to subscription holders about their licensed servers, including package installations, subscription validation, detected bugs, and vulnerabilities. It also offers alerts about new vulnerabilities and patches and facilitates license management and environment oversight.
I've used Convert2RHEL, a tool that simplifies transitioning from CentOS-based distributions like Leap to Red Hat Enterprise Linux. It supports converting only CentOS to RHEL by replacing binaries and installing Red Hat logos. Underlying Ansible scripts entirely handle this process. While I've had success with it, occasional minor issues arise but are easily resolved.
I have experienced minimal downtime while using RHEL. Some of our RHEL systems have operated uninterrupted for over 600 days. The only necessary reboots occur when applying kernel updates. Overall, RHEL has demonstrated reliable and resilient uptime and security.
Due to its built-in compliance features, RHEL is instrumental in achieving certifications for security standards. The system incorporates policies that align with regulations for governance and public institutions. When installing Red Hat Enterprise Linux in the cloud or on-premises, users must implement security policies that activate specific plugins and APIs to maintain compliance. Given its comprehensive coverage of contemporary compliance standards, Red Hat is the most valuable distribution.
What is most valuable?
Release updates are the most valued feature because Red Hat's rigorously tested release update pipeline sets it apart from other distributions. While many options are available, none match Red Hat's commitment to thorough package testing. Packages are initially delivered to Fedora, Red Hat's community distribution, for testing and validation. Proven packages then transition to CentOS, and after six months, the most stable and reliable packages are incorporated into the new Red Hat release. This well-defined pipeline ensures that Red Hat packages are stable and long-lasting. However, not all packages released in Fedora make it to Red Hat; some experimental or community-driven packages may not meet enterprise standards. Fedora serves as a testing ground, while Red Hat focuses on delivering a stable operational system.
What needs improvement?
Red Hat, known for its secure distribution, sometimes delays critical security patches for certain packages compared to other Linux communities like AlmaLinux or Rocky Linux. For instance, AlmaLinux addressed recent vulnerabilities in the SSH package within days, while Red Hat took over a week to release a patch. While Red Hat's rigorous testing ensures high-quality patches, the delay in releasing them can pose security risks.
Red Hat Enterprise Linux is a highly regarded but expensive distribution known for its top-notch software. This high cost often precludes smaller companies from adopting it. There is potential to make Red Hat Enterprise Linux more accessible to a wider range of businesses by lowering the price.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for ten years.
What do I think about the stability of the solution?
I previously encountered instability with an assistant. While using a non-Red Hat graphical interface, KDE, I experienced a system crash following a kernel update. This desktop environment proved incompatible with the new kernel. Conversely, servers utilizing only the command line never suffered crashes or downtime. I've observed the opposite trend in my Red Hat infrastructure, demonstrating exceptional resilience. For instance, during a complete data center outage two or three years ago, Red Hat systems recovered within minutes, while Ubuntu servers required significant maintenance. This suggests that Red Hat offers greater stability and reliability in our environment.
What do I think about the scalability of the solution?
Specific features such as path movement and load balancing must be enabled when running routes within a cluster. Pre-installed software simplifies the process for system administrators to implement smart clusters and scale servers. Among various distributions, Red Hat is considered the most proficient in these areas, excelling in scalability and cluster server management.
How was the initial setup?
The deployment was challenging, not because of Red Enterprise Linux itself but because the application runs within this distribution. Certain legacy software required manual installation on this new system, which complicated the migration process. However, the operating system itself is straightforward and plug-and-play. The difficulties arose from configuring the necessary applications within the distribution. I've had no issues working with or migrating to this distribution.
What's my experience with pricing, setup cost, and licensing?
Red Hat Enterprise Linux is only affordable for large organizations.
Which other solutions did I evaluate?
If I had to choose alternatives to RHEL, I would consider Oracle Linux and AlmaLinux. Oracle Linux is an enterprise distribution based on Red Hat, offering binary compatibility, meaning applications built for Red Hat Linux will run identically on Oracle Linux. It is an enterprise-grade product without the associated costs, as the distribution itself is free, with charges only for optional support. While I believe AlmaLinux is more resilient and reliable than RockyLinux, my preferred alternatives would be Oracle Linux first, followed by AlmaLinux.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
Cockpit is a technology offering a web-based console for server management. This web console can also perform any action achievable through the command line interface. However, I do not recommend it due to the inherent security risks of running a web server, especially when managing another web server. This introduces additional vulnerabilities and necessitates increased patching efforts. My preference is to maintain a minimalist system that runs only essential services. While Cockpit might be suitable for junior system administrators in the RHEL environment, as a senior administrator, I exclusively utilize the CLI, both on-premises via SSH and in cloud environments. I would only consider implementing Cockpit if we have junior staff and are willing to implement robust security measures such as firewalls, access control lists, and other protective strategies.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 8, 2024
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Great interview!