Reltio Cloud Reviews

I like the data quality feature. The solution saves 30% to 40% of our time. It is a low-code application.

The deployment is difficult. It takes time.

I have been using the solution for six months.

I rate the tool’s stability a ten out of ten. It is very stable.

I rate the tool’s scalability a nine out of ten. The scalability can be improved.

The support team provides quick responses to our questions. All my doubts are cleared.

Positive

I am using the cloud version of the tool. The deployment and configuration take a few days.

The AI features are helpful. I do not have to go through the documentation much. I will recommend the product to others. People who want to use the tool can go through the modules and the documentation. They are very helpful. Overall, I rate the solution a ten out of ten.

We have submitted requests on behalf of the customers to help them maintain master data by performing deduplication and assisting with their internal projects to develop a better data product.

The matching feature of Reltio Cloud is highly effective compared to many other tools available. Additionally, it is almost ready to use out-of-the-box, reducing the implementation time.

Whether we want to manage the data or not, Reltio Cloud allows us to onboard it seamlessly. Some features are more robust when exporting. Enhancements are needed to improve the system's capabilities in managing relationships. There is significant room for improvement in how relationships are viewed and managed. Reltio is a cloud-based graphical model, but enhancements in this area would be beneficial. 

I have been using Reltio Cloud as a partner for over three years.

The product is highly stable. 

I rate the solution’s stability an eight or nine out of ten.

The tool is suitable for enterprise businesses. We haven't faced issues with scalability. Scaling has different aspects. Sometimes, additional resources or funding are required. Scaling is not just a single step. If the process gets stuck, we need to involve the support team.

The solution’s scalability is good. I rate the solution’s scalability a four out of five.

The technical support has improved quite a lot, but there is still scope for improvement.

Neutral

The initial setup is easy, but it must be done with an understanding of the business and proper configuration.

The real-time data capabilities of Reltio Cloud are excellent. This is what people want and what businesses need. When a change is made or new customers are onboarded, the organization's deduplication and data sharing happens with fewer delays.

Overall, I rate the solution an eight out of ten.

The typical use case for Reltio Cloud is to obtain more valuable and granular data by creating a golden profile method. This involves merging all the events from multiple contributors based on match rules and generating a golden profile with the highest preferred source to achieve more structured and comprehensive data. The data obtained is then consumed to bring it back into sources for further use.

The implementation of Reltio Cloud within our organization has been a highly beneficial and valuable experience as it has significantly enhanced our ability to derive real-time value from the data that we have at our disposal. This is due to the real-time nature of Reltio Cloud, which allows for immediate results and updates as soon as data is shared. The platform's ability to quickly merge two sources of data in real time has proven to be a major advantage and has enabled us to generate valuable insights and drive our business forward with greater efficiency. Reltio Cloud has proven to be a valuable tool that has greatly improved our organization. 

It took us a couple of months to understand the full benefits of the solution.

The most valuable feature is real-time synchronization. You can see the events as soon as they are posted within a couple of fraction seconds. 

You are able to see the history of the event side. For example, if you have sent a change, but you want to trace back the previous changes, you can check the history of the events to see who has sent the profile and what changes have been made to the recent events.

Reltio Cloud could be improved in two specific areas. Firstly, the API capability needs to be enhanced, as when utilizing the REST API and posting a significant amount of data, there are multiple rejections from the MDM side. This can be due to the MDM server not responding or being unable to process the request. Therefore, I suggest that the API capacity should be increased to handle larger amounts of data. Additionally, I have noticed that the response time from the servers can take up to a minute or a few seconds, which can be improved for a faster response time.

Lastly, another area where Reltio Cloud could be improved is in terms of encoding characters, specifically with regards to SK characters, as every system has its own encoding character and sometimes this can be quite challenging. Sometimes when sending a particular character, it can be treated differently due to improper encoding, leading to the creation of duplicate account profiles in the MDM and hindering the merging process. Therefore, improving the encoding of SK characters and coding would be beneficial for the overall functionality of Reltio Cloud.

I have been using Reltio Cloud for approximately one year.

The solution is highly stable and dependable. However, I must note that there are a few instances where I have encountered drops in the API capacity and responses, as we have previously discussed. Overall, the solution is a remarkably stable and trustworthy source.

In regards to the environment of this solution, it's possible that there are more than 50 users due to its deployment across multiple regions, including the U.S., ex-U.S., EMEA, and Asia-Pacific regions, with relative tenants in different regions as well. There are a lot of consumers of data, indicating that there may be more than 50 users or potentially even more.

We are extensively developing a multitude of solutions, particularly Reltio Cloud and MDM solutions. All of our previous legacy systems are in the process of transitioning to a Reltio-based office, primarily due to the immense satisfaction of the client. The client prefers Reltio Cloud, which has led us to onboard a considerable amount of market and data.

I have not contacted the support from Reltio Cloud.

I have not worked with other MDM solutions prior to Reltio Cloud.

There is no installation as it is a SaaS solution.

It wasn't my personal decision to choose Reltio Cloud, rather it was the result of the decision made by the leaders within our organization. Presumably, they thoroughly evaluated the various advantages and disadvantages of this particular platform, taking into account factors such as its cost-effectiveness and potential areas for growth and development. There may have been significant considerations and deliberations involved in the decision-making process.

There is no maintenance required for the solution because it is managed in the cloud.

There are several factors to consider when evaluating the solution. Firstly, its scalability is an essential aspect to be analyzed. Additionally, it is imperative to assess the solution's security and availability across various regions. Above all, the pricing strategy must be taken into account when comparing it with its counterparts. Everyone desires a cost-effective and trustworthy solution; therefore, the cost will be the primary factor considered while making the decision.

The most significant lesson that I have learned through using Reltio Cloud is the importance of having an MDM solution. MDM is an essential requirement since data plays a vital role in every business process. The ability to process data, manage multiple systems and sources, and produce reliable and accurate data from different source systems is incredibly beneficial. MDM adds significant value to businesses that rely heavily on data.

I rate Reltio Cloud a seven out of ten.