Reltio Cloud Reviews

We have submitted requests on behalf of the customers to help them maintain master data by performing deduplication and assisting with their internal projects to develop a better data product.

The matching feature of Reltio Cloud is highly effective compared to many other tools available. Additionally, it is almost ready to use out-of-the-box, reducing the implementation time.

Whether we want to manage the data or not, Reltio Cloud allows us to onboard it seamlessly. Some features are more robust when exporting. Enhancements are needed to improve the system's capabilities in managing relationships. There is significant room for improvement in how relationships are viewed and managed. Reltio is a cloud-based graphical model, but enhancements in this area would be beneficial. 

I have been using Reltio Cloud as a partner for over three years.

The product is highly stable. 

I rate the solution’s stability an eight or nine out of ten.

The tool is suitable for enterprise businesses. We haven't faced issues with scalability. Scaling has different aspects. Sometimes, additional resources or funding are required. Scaling is not just a single step. If the process gets stuck, we need to involve the support team.

The solution’s scalability is good. I rate the solution’s scalability a four out of five.

The technical support has improved quite a lot, but there is still scope for improvement.

Neutral

The initial setup is easy, but it must be done with an understanding of the business and proper configuration.

The real-time data capabilities of Reltio Cloud are excellent. This is what people want and what businesses need. When a change is made or new customers are onboarded, the organization's deduplication and data sharing happens with fewer delays.

Overall, I rate the solution an eight out of ten.

Reltio is a master data management tool. While other competitors are in the market, Reltio stands out as one of the early cloud-native MDM solutions. Before Reltio, many MDM products were on-premises solutions, such as those from IBM and Informatica. Reltio is purely cloud-based.

With Reltio, there’s no need to maintain infrastructure or set up a separate database for customer data, as everything is managed in the cloud. This setup simplifies things for data stewards and the data governance team, allowing them to visually monitor and assess data quality through various charts and dashboards.

Reltio also offers features like match, merge, and survivorship tools, which are standard in MDM solutions. Its cloud-based approach has proven user-friendly and scalable compared to other MDM tools.

Reltio has two main aspects: one is handled by developers and architects, and Reltio manages the other. Developers and architects are responsible for configuration, developing requirements, and working on the implementation.

There are default limitations and considerations. For instance, Reltio can store a maximum of 200 values for a single attribute. If your data exceeds this limit, you can request Reltio support to increase the limit. However, be aware that increasing this limit may impact performance, potentially slowing down data loading times.

In cases where attribute values or record counts exceed the standard limits (e.g., more than 20 million records), Reltio support can add additional resources to your tenant. This usually involves extra costs, but it ensures the system remains efficient and scalable. As a developer or architect, you don’t need to manage this process; Reltio support handles scalability and resource allocation.

Reltio Cloud provides a couple of options for developers. One way is by working with an internal JSON file where changes can be made and reflected directly in Reltio. The second method is through the Reltio UI, where developers can modify components like the UI, data model, or data quality. Initially, the UI was limited in features, and although it has improved, not all functionalities are available through the UI yet. Reltio focuses on enhancing the UI to make it more user-friendly and developer-friendly. This transition aims to simplify configurations and support no-code and low-code development.

I have been using Reltio Cloud for five years.

Reltio Cloud is very stable and reliable. When certain challenges arise, or some features seem unavailable, we contact Reltio for support. From a stability perspective, it is highly dependable because it's hosted in the Cloud, ensuring consistent uptime and availability.

I rate the solution’s stability an eight out of ten.

It takes time to load when there are a lot of sources contributing data to a particular record.

I rate the solution’s scalability an eight out of ten.

The response time is quite fast. They typically acknowledge tickets within five to ten minutes. While their knowledge is generally good, issues sometimes arise due to product limitations rather than a lack of expertise. When such limitations are identified, they involve their internal engineering team to address the issue. This may result in a bug fix or a product enhancement that could take a few months to be included in a future release.

I haven't observed any significant knowledge gaps in their support. If junior resources handle a ticket, they involve more experienced developers as needed. 

Positive

The initial setup is straightforward. When migrating components, such as data models, UI models, data loader mappings, or data exports, you can export them from the lower environment and import them into the higher environment without downtime. Although Reltio Cloud remains operational during migration, we recommend informing end users of a potential downtime window of a couple of hours. This precaution manages expectations and addresses any unforeseen issues that might arise, even though the platform is generally expected to function normally during this period.

Reltio stands out because it offers extensive real-time integration capabilities. It can be easily configured with analytics tools like Databricks and Snowflake, allowing seamless integration. While Reltio provides simple charts and dashboards for data visualization, it also offers an optional analytics tool. You can use or integrate Reltio's analytics tool with other tools like Snowflake. With the Snowflake connector, any changes made in Reltio are reflected in Snowflake in real-time, ensuring quick updates.

For instance, if a team has a member with extensive knowledge of Intellitivo, this can be beneficial. In master data management projects, match and merge rules are crucial, and having experience in this area is essential. Whether someone has experience with Reltio or another MDM product, familiarity with match rules is important. However, training and experience are also necessary to ensure accurate match rules. Without this expertise, the project could face significant issues. As master data management projects can be quite complex, prior experience is valuable before starting with Reltio.

I recommend Reltio to anybody who wants to implement their master data management project.

Overall, I rate the solution an eight-point five out of ten.

The typical use case for Reltio Cloud is to obtain more valuable and granular data by creating a golden profile method. This involves merging all the events from multiple contributors based on match rules and generating a golden profile with the highest preferred source to achieve more structured and comprehensive data. The data obtained is then consumed to bring it back into sources for further use.

The implementation of Reltio Cloud within our organization has been a highly beneficial and valuable experience as it has significantly enhanced our ability to derive real-time value from the data that we have at our disposal. This is due to the real-time nature of Reltio Cloud, which allows for immediate results and updates as soon as data is shared. The platform's ability to quickly merge two sources of data in real time has proven to be a major advantage and has enabled us to generate valuable insights and drive our business forward with greater efficiency. Reltio Cloud has proven to be a valuable tool that has greatly improved our organization. 

It took us a couple of months to understand the full benefits of the solution.

The most valuable feature is real-time synchronization. You can see the events as soon as they are posted within a couple of fraction seconds. 

You are able to see the history of the event side. For example, if you have sent a change, but you want to trace back the previous changes, you can check the history of the events to see who has sent the profile and what changes have been made to the recent events.

Reltio Cloud could be improved in two specific areas. Firstly, the API capability needs to be enhanced, as when utilizing the REST API and posting a significant amount of data, there are multiple rejections from the MDM side. This can be due to the MDM server not responding or being unable to process the request. Therefore, I suggest that the API capacity should be increased to handle larger amounts of data. Additionally, I have noticed that the response time from the servers can take up to a minute or a few seconds, which can be improved for a faster response time.

Lastly, another area where Reltio Cloud could be improved is in terms of encoding characters, specifically with regards to SK characters, as every system has its own encoding character and sometimes this can be quite challenging. Sometimes when sending a particular character, it can be treated differently due to improper encoding, leading to the creation of duplicate account profiles in the MDM and hindering the merging process. Therefore, improving the encoding of SK characters and coding would be beneficial for the overall functionality of Reltio Cloud.

I have been using Reltio Cloud for approximately one year.

The solution is highly stable and dependable. However, I must note that there are a few instances where I have encountered drops in the API capacity and responses, as we have previously discussed. Overall, the solution is a remarkably stable and trustworthy source.

In regards to the environment of this solution, it's possible that there are more than 50 users due to its deployment across multiple regions, including the U.S., ex-U.S., EMEA, and Asia-Pacific regions, with relative tenants in different regions as well. There are a lot of consumers of data, indicating that there may be more than 50 users or potentially even more.

We are extensively developing a multitude of solutions, particularly Reltio Cloud and MDM solutions. All of our previous legacy systems are in the process of transitioning to a Reltio-based office, primarily due to the immense satisfaction of the client. The client prefers Reltio Cloud, which has led us to onboard a considerable amount of market and data.

I have not contacted the support from Reltio Cloud.

I have not worked with other MDM solutions prior to Reltio Cloud.

There is no installation as it is a SaaS solution.

It wasn't my personal decision to choose Reltio Cloud, rather it was the result of the decision made by the leaders within our organization. Presumably, they thoroughly evaluated the various advantages and disadvantages of this particular platform, taking into account factors such as its cost-effectiveness and potential areas for growth and development. There may have been significant considerations and deliberations involved in the decision-making process.

There is no maintenance required for the solution because it is managed in the cloud.

There are several factors to consider when evaluating the solution. Firstly, its scalability is an essential aspect to be analyzed. Additionally, it is imperative to assess the solution's security and availability across various regions. Above all, the pricing strategy must be taken into account when comparing it with its counterparts. Everyone desires a cost-effective and trustworthy solution; therefore, the cost will be the primary factor considered while making the decision.

The most significant lesson that I have learned through using Reltio Cloud is the importance of having an MDM solution. MDM is an essential requirement since data plays a vital role in every business process. The ability to process data, manage multiple systems and sources, and produce reliable and accurate data from different source systems is incredibly beneficial. MDM adds significant value to businesses that rely heavily on data.

I rate Reltio Cloud a seven out of ten.