We use SolarWinds as a kind of SIEM solution, so I don't have other additional security needs. Lately, we've been exploring other solutions. We are a Managed Security Services Provider, and we have nine people predominantly working on that solution. We also have team members who work on multiple solutions.
Program Manager at a computer software company with 5,001-10,000 employees
Stable but needs better correlation and automation
Pros and Cons
- "SolarWinds' stability is fine. I don't think we've had any software issues."
- "SolarWinds should improve its correlation capabilities. The correlation does not automatically detect and reduce the events fast enough. You have to manually do a correlation report, which means the tool is not scalable in many ways."
What is our primary use case?
What is most valuable?
Lately, all of the solutions continue to improve, so I believe SolarWinds will also improve. But all the solutions need to have the same features, so I don't see any specific feature that needs to be more user-friendly. There is no unique element that makes SolarWinds better than the others.
What needs improvement?
SolarWinds should improve its correlation capabilities. The correlation does not automatically detect and reduce the events fast enough. You have to manually do a correlation report, which means the tool is not scalable in many ways. Another area that needs improvement is the integration of the IT framework. We are automating the framework using their tools. I think that automation will help.
For how long have I used the solution?
We've been using SolarWinds for three years.
Buyer's Guide
SolarWinds Security Event Manager
October 2024
Learn what your peers think about SolarWinds Security Event Manager. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,763 professionals have used our research since 2012.
What do I think about the stability of the solution?
SolarWinds' stability is fine. I don't think we've had any software issues.
What do I think about the scalability of the solution?
There are some scalability issues with SolarWinds. For example, whether it will be on-prem or on the cloud, there are several things we have to leave with the integrators. Many solutions are integrated. SolarWinds is not convenient enough to meet our current needs and it requires an upgrade, but I'm also thinking about some others. I believe that Azure is doing well as a cloud tool right now.
How are customer service and support?
We're not happy with SolarWinds' support.
How was the initial setup?
Whether SolarWinds is easy to set up depends on what you're doing. Before a technician did the implementation, someone had been tweaking and operating. However, the tool does not support many things or have much to offer.
What's my experience with pricing, setup cost, and licensing?
Licensing cost it's an issue with SolarWinds.
What other advice do I have?
I rate SolarWinds six out of 10. Comparing SolarWinds with Azure, it seems like Azure can do much more, so we are considering switching to Azure. If you are thinking of adopting SolarWinds, I would suggest considering what your business needs. Every business has different requirements. For example, if you're an IoT guy, you don't need tools that will help you with your IT environment. If you're in the manufacturing or oil and gas industry, you have a combination of IT and IoT, so then you'll go for something that fits those needs.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Communications and Networks Engineer at a transportation company with 1,001-5,000 employees
A solution that offers easy operation and configuration with a straightforward setup
Pros and Cons
- "We did previously use a different solution, but SolarWinds is much better. It's easy to interact with SolarWinds. It's easy to operate, easy to configure and is generally easier compared to what we were working with before."
- "The solution's technical support is okay, but we don't have an SLA, and sometimes the response times are very slow."
What is our primary use case?
We primarily use the solution for monitoring the network.
What is most valuable?
What needs improvement?
We're currently looking for an application monitoring solution and maybe a DHCP management module. It would be ideal if the solution could add these in its next release.
The solution should offer better support and better SLAs.
For how long have I used the solution?
I've been using the solution since 2005.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
Scalability is fairly simple if you have the right licenses in place
How are customer service and technical support?
The solution's technical support is okay, but we don't have an SLA, and sometimes the response times are very slow.
Which solution did I use previously and why did I switch?
We did previously use a different solution, but SolarWinds is much better. It's easy to interact with SolarWinds. It's easy to operate, easy to configure and is generally easier compared to what we were working with before.
How was the initial setup?
The initial setup was straightforward. The deployment took about two weeks. You only need two people for both deployment and maintenance.
What about the implementation team?
We handled the implementation ourselves in house.
What was our ROI?
It gives the business visibility as to what is down so that the turnaround time for fixes is much less.
What's my experience with pricing, setup cost, and licensing?
We do a yearly license renewal.
What other advice do I have?
We are using the on-premises deployment solution.
It is a good solution to work with and it's very easy to use. I would only ensure that the organization that decides to implement the solution has the internal capability to manage it. If not, then I would ensure that direct support or an SLA is in place to help handle any issues or troubleshoot problems.
I would rate the solution nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SolarWinds Security Event Manager
October 2024
Learn what your peers think about SolarWinds Security Event Manager. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,763 professionals have used our research since 2012.
ISO at a manufacturing company with 1,001-5,000 employees
Provides in-depth monitoring capabilities and an easy way to set up dashboards
Pros and Cons
- "It has in-depth monitoring capabilities and an easy way for setting up dashboards. I can expand in various areas, or I can reduce areas. It supports different types of breakdowns, filters, and rules. It is very simple for an out-of-the-box type of product. It doesn't take a lot of time to figure it out, which is unlike some of the solutions that I have looked at. It meets all the aspects."
- "Under the new system, it is not upgradable the way they say. When you try to do an upgrade, it doesn't really work unless you dump everything and start from scratch. You lose a lot of your nodes. Whenever you set your nodes up and everything else, they don't want to bring those nodes back in, so you have to really go back and restructure all your nodes. I went from version 6.5 to version 6.6 and then to version 6.7. I then went to version 2019, and now it is version 2020. It would be good if we can upgrade without having to delete everything and start from scratch. They can maybe build more KPIs and other things for the dashboard. Some of the other systems already have built-in KPIs. SolarWinds is starting to catch up, but it is not there yet. They can include some of the business or industry standards for tracking the time, that is, the meantime to detect (MTTD) and the meantime to resolve (MTTR). They can also find a way to build a KPI that measures the number of instances of port scans experienced in a week or a month."
What is our primary use case?
I basically use it to look at the logs that are coming in, analyze those logs, and get recommendations of where we have problems.
What is most valuable?
It has in-depth monitoring capabilities and an easy way for setting up dashboards. I can expand in various areas, or I can reduce areas. It supports different types of breakdowns, filters, and rules.
It is very simple for an out-of-the-box type of product. It doesn't take a lot of time to figure it out, which is unlike some of the solutions that I have looked at. It meets all the aspects.
What needs improvement?
Under the new system, it is not upgradable the way they say. When you try to do an upgrade, it doesn't really work unless you dump everything and start from scratch. You lose a lot of your nodes. Whenever you set your nodes up and everything else, they don't want to bring those nodes back in, so you have to really go back and restructure all your nodes. I went from version 6.5 to version 6.6 and then to version 6.7. I then went to version 2019, and now it is version 2020. It would be good if we can upgrade without having to delete everything and start from scratch.
They can maybe build more KPIs and other things for the dashboard. Some of the other systems already have built-in KPIs. SolarWinds is starting to catch up, but it is not there yet. They can include some of the business or industry standards for tracking the time, that is, the meantime to detect (MTTD) and the meantime to resolve (MTTR). They can also find a way to build a KPI that measures the number of instances of port scans experienced in a week or a month.
For how long have I used the solution?
I have been using SolarWinds LEM for a year and a half.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. Altogether, we have about five actual users. I got myself as the administrator, and then there are a couple of people who do the monitoring. I have got 2,000 systems listed on it.
In terms of a team, I would say you need at least three people for what I am doing. I am using the key research logs and pulling data from these logs. For one person, it takes a lot of time to do what I am doing right now.
How are customer service and technical support?
I am very satisfied with their technical support.
Which solution did I use previously and why did I switch?
I had another system, but I wasn't happy with it and its service and support. We just let it go.
How was the initial setup?
The initial setup is straightforward. The actual initial installation is not a problem. The problems come when you do your upgrades with it.
It took about a week to set it up and get all little things going in the way I wanted to. To make sure that correct data logs are going in, I tweaked some of the rules and filters and the domain across the net with individual systems.
What about the implementation team?
We originally started out with the seller, but when we did the first upgrade, it didn't go the way it should. From that point, I set it up from scratch and did the upgrade. At that time, it was version 6.6.
What's my experience with pricing, setup cost, and licensing?
It is in the appropriate mid-range. It is not as expensive as some of the other solutions. It is also not cheap.
What other advice do I have?
I would recommend SolarWinds LEM. We plan to continue using it. We have already put in the Orion platform system and brought it into play. We are next looking at the server access management. That probably would be the next step to implement.
I would rate SolarWinds LEM a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Scientist/Engineer-SG at NRSC
Knowledgeable support, useful analysis, but slow support response
Pros and Cons
- "The most valuable feature of SolarWinds Security Event Manager is the analysis and the knowledge about the incidence that we trace."
- "We used the support from SolarWinds Security Event Manager and they are knowledgeable but challenging to get in contact with them."
What is our primary use case?
We are using SolarWinds Security Event Manager for event analysis.
What is most valuable?
The most valuable feature of SolarWinds Security Event Manager is the analysis and the knowledge about the incidence that we trace.
For how long have I used the solution?
I have been using SolarWinds Security Event Manager for approximately six years.
What do I think about the stability of the solution?
The performance and stability of SolarWinds Security Event Manager are good.
What do I think about the scalability of the solution?
The scalability of SolarWinds Security Event Manager is good.
We have approximately 500 users using this solution in my organization.
How are customer service and support?
We used the support from SolarWinds Security Event Manager and they are knowledgeable but challenging to get in contact with them.
How was the initial setup?
The vendor did the setup of SolarWinds Security Event Manager.
What about the implementation team?
We used an integrator for the implementation of SolarWinds Security Event Manager.
What other advice do I have?
I would recommend SolarWinds Security Event Manager to others.
I rate SolarWinds Security Event Manager a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technical Engineer at a tech vendor with 51-200 employees
Easy to set up with high availability and good technical support
Pros and Cons
- "It supports high availability, which is very helpful."
- "We'd like more customization capabilities."
What is most valuable?
The initial setup is very straightforward and simple.
It can scale quite well.
The File Integrity Monitoring is great. In FIM, if you want to know who has changed a file, when that file was changed, et cetera, you have that visibility. You can make the reports from the console directly. That is out of the box. The report is there for you to use. The customization for the reports and alerts is also very easy. It helps maintain compliance and security. You also can easily analyze the logs as needed.
This is a stable product.
It supports high availability, which is very helpful.
It captures all of the requirements clients tend to need. It has everything.
What needs improvement?
We'd like more customization capabilities. We need to post events on the end of the devices. Sometimes, the event does not respond. There seems to be a compatibility issue at play. For the customized UX, if you post events, there are compatibility problems. The OEM needs to work on that part.
For how long have I used the solution?
I've been using the solution for six years.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
Scaling is easy. You just have to add VMs.
How are customer service and support?
The support is good. Previously, the support was not good. However, they've improved it over the last two years.
2020 there was an attack on SolarWinds software. They had trouble then. Now, it is stable and the support is very, very good. They have expanded their offices all over the world. I am located in India. They have a branch here so we can deal with local people.
How was the initial setup?
The installation is very easy. Even if you are non-technical, it's not an issue to get everything up and running.
You only need maybe two people to monitor and manage it once it is deployed. However, if the environment is quite large, you may need more.
What's my experience with pricing, setup cost, and licensing?
If a person prefers to pay for a subscription, the cloud deployment is the way to go. However, they can also choose to go on-premises and have a perpetual license. I can't speak to the exact costs, as I am on the technical side.
Which other solutions did I evaluate?
We compared the solution to QRadar.
What other advice do I have?
We are partners.
This can be deployed both on the cloud and on-premises.
I'd rate the solution nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Quality Control/ Clinical Research Associate at a pharma/biotech company with 501-1,000 employees
Stable, scalable, but third part implementation required
Pros and Cons
- "SolarWinds Security Event Manager has been generally working well."
- "The company had to use a third party for the implementation of the solution."
What is our primary use case?
SolarWinds Security Event Manager is used for retrieving events and suspicious activities.
We are only studying the solution.
What is most valuable?
SolarWinds Security Event Manager has been generally working well.
For how long have I used the solution?
I have been using SolarWinds Security Event Manager for a couple of months.
What do I think about the stability of the solution?
SolarWinds Security Event Manager is stable.
What do I think about the scalability of the solution?
The scalability of SolarWinds Security Event Manager is good.
We might increase our usage of the solution in the future.
How are customer service and support?
I have contacted the support from SolarWinds Security Event Manager and they are good.
How was the initial setup?
The deployment of the solution took a couple of weeks.
What about the implementation team?
The company had to use a third party for the implementation of the solution.
What was our ROI?
I have seen an ROI by using this solution.
What's my experience with pricing, setup cost, and licensing?
The price of SolarWinds Security Event Manager is reasonable.
What other advice do I have?
We have more than one person who does the maintenance of the solution.
I rate SolarWinds Security Event Manager a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems administrator at a healthcare company with 201-500 employees
Helps maintain logs of access and changes
Pros and Cons
- "The most valuable feature is the ease of use for the end user."
- "It can be difficult for users who are inexperienced with the solution."
What is our primary use case?
We have a hyper requirement to maintain logs of access and changes, so this solution logs everything.
What is most valuable?
The most valuable feature is the ease of use for the end user.
What needs improvement?
It can be difficult for users who are inexperienced with the solution.
For how long have I used the solution?
One to three years.
How is customer service and technical support?
It is managed by our tech support team that is in-house, so we do not need their tech support help.
What other advice do I have?
My advice to users of this solution is to make sure that you know what it is you are looking for, and what it is you are trying to log. Otherwise, it will be difficult to manage.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Engineer at a tech services company with 11-50 employees
Provides good visibility for login events
Pros and Cons
- "The most valuable feature of this solution is the visibility into both attempted and failed logins."
- "I would like to be able to dig deeper into the visibility of events or incidents to determine whether they are malicious, such as by doing behavior analysis."
What is our primary use case?
I use this solution to examine our logs and the logs of our customers
We have experience with on-premises deployments.
What is most valuable?
The most valuable feature of this solution is the visibility into both attempted and failed logins.
What needs improvement?
The query capability in this solution needs improvement. When you watch to fetch logs at specific times, sometimes there are issues.
The filtering engine needs to be improved to make it more accurate. When you are filtering, it comes with a lot of unwanted data.
I would like to be able to dig deeper into the visibility of events or incidents to determine whether they are malicious, such as by doing behavior analysis.
For how long have I used the solution?
I have been using this solution for six years.
What do I think about the stability of the solution?
This is a stable solution. I have seen issues, but they have been related to the platform, and not to the product itself. We use this solution on a daily basis.
What do I think about the scalability of the solution?
I don't think that this solution would do well for very large organizations. For smaller organizations, it should be good.
We have approximately three hundred users. The users are a mixture of programmers, system engineers, database administrators, and others in our IT company.
When we were doing the scoping we left room to grow, I don't expect that we will be expanding our usage anytime soon.
Which solution did I use previously and why did I switch?
I have used IBM QRadar. It is a SIEM solution, but it can do what LEM can do.
How was the initial setup?
The initial setup of this solution is straightforward.
The length of deployment depends on how big the infrastructure is. Most of the deployments take less than a week, but some go beyond that. In my experience, it all depends on how many boxes you have and how many we are taking logs from. Some people will give you a whole list, while others will choose only specific things. You have to give people something that is unique to their environment.
One person is enough for the deployment.
What about the implementation team?
I take care of the implementation and deployment of this solution.
Which other solutions did I evaluate?
We did not evaluate other options before choosing this solution. Some of the customers have their preference and will ask for something else, so that is what we will do for them.
What other advice do I have?
My advice for anybody who is considering this solution is to really review their expectations. I know that some people who do not review their expectations are upset after the implementation because they feel that they are getting less than what they bargained for.
People also have to consider the system resources, and what they will be on the physical box or on a VM. If the proper resources are not assigned then it will impact the solution.
This is a good solution but there is no perfect system.
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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Updated: October 2024
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