Trend Micro Web Security Reviews

We use this solution to provide web security to our customers; for their remote users both on laptops and mobile devices.

We find the advanced license for the DLP to be particularly useful with this product.

We also like the cloud filter feature that is available, as well as the HTTP decryption rules that are provided.

This solution has a lot of restrictions on what non-administrator users can do, including generating comparative code. We would like to see this changed as the product is developed.

We would also like more reporting features to be added to this solution.

We have been using this solution for around three years.

We have found this solution to be scalable, and can be deployed across multiple premises.

The technical support for this solution is split into four levels; low, medium, high and critical. For high and critical level issues, we need to provide justification for why the ticket is being raised under this severity level, which can delay the response to the issue.  However, for tickets created on a medium or low level, the issue is resolved within 24 hours.

The initial setup for this solution was quite complex due to the size of our implementation, which was over 500 users. It also required a considerable amount of resources to configure and deploy. The deployment itself took around one month to carry out.

We carried out this implementation using our in-house team.

We have found this product to be very cost effective. The endpoint product costs roughly $20, and when purchasing the endpoint product, there are multiple other features included. 

Businesses that are considering this solution should be aware that there are features available in the on-premises model of this solution that are not available to cloud customers.

I would rate this solution an eight out of ten.

We primarily use the solution for cloud security. It's great for all types of security of internet-facing items.

The solution offers good overall services.

The product can scale.

It's a stable solution.

Technical support has been helpful and responsive.

The interface could be improved. We need it to be more user-friendly.

The installation is a little bit complex.

I've used the solution for a while now.

The stability of the product is great. There are no bugs or glitches and it doesn't crash or freeze. It's very reliable and the performance has been good.

The solution can scale. If a company needs to expand it, it can do so.

We have about 100 people using the product.

We do have plans to increase usage. In fact, we are attempting to do so now.

They provide very good technical support. We are quite satisfied with them.

We also used Kaspersky and another product whose name I can't recall. 

The product is a bit complex to set up. It's not exactly easy.

The deployment itself took about an hour.

We did not use a consultant or integrator. We handled the setup ourselves. 

We pay a yearly licensing fee. It's an annual subscription.

I'd recommend the solution to others. 

I would rate the product seven out of ten. For the most part, we are happy with it, however, the interface could use an update.

We use the solution for its identity management and security features.

The solution's most valuable feature is web access control.

The solution's filtering feature needs improvement. We are using different SSL certificate versions for our sites. Considering it, the feature is not working up to the mark. It should be one step ahead in detecting vulnerabilities.

I have been using the solution for one and a half years.

It is a stable solution.

We have more than 100 solution users in our organization. I rate its scalability a seven out of ten. It could be better.

The solution's technical support team's response time is quite good. It works in compliance with the SLA.

Positive

We have used Kaspersky before. It only provides a few features. In comparison, Trend offers more security features and is more user-friendly.

The solution's deployment takes around three days to complete. It requires two engineers to execute the process.

The solution is low-cost. However, its deployment is costly in terms of data protection features. We purchase its yearly license. Also, we have to pay for deployment initially. Apart from that, there are no additional costs involved.

I rate the solution a seven out of ten.

The product should be more secure and stable. It is also not flexible. 

I have been using the solution for four years. 

The product is stable. 

The solution's scalability is good and we have more than 90 users for it. 

The solution's setup is not straightforward and can take around 15-20 mins to complete. 

I would rate the product a seven out of ten. 

I use the solution for the financial and delivery sectors. We primarily use the solution for security.

The EDR feature is very good. It's one of the better features of security. It can protect a large percentage of the company.

The solution is stable.

It can scale well. 

The costs are a bit high in terms of licensing. 

I've been using the solution for the past three years. 

The product is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

We found the solution to be quite scalable. It has a good range. 

I deploy the solution for my customers, and the companies are all different sizes. One company has 100 people using it. Another has 50, for example. 

I've never used technical support. I cannot speak to how helpful or responsive they would be.

We are using the full portfolio of Trend Micro.

The initial setup has a moderate level of difficulty. It's not simple. However, I would not describe it as complex. 

Its deployment took us less than two or three hours. It didn't take long. 

We only need two people to handle deployment and maintenance tasks. We have someone from technical support and our head of IT, for example, that can manage deployment and maintenance tasks. 

I used a consultant. They assisted with the setup process. 

The licensing is paid annually. 

It is a little bit expensive when you compare it to the competition. Other products often make aggressive offers when we are shopping around, and it can be quite a bit less. 

We are integrators. We work with clients and deploy the solution for them. 

I'd rate the solution ten out of ten. It is a very good product.

This solution is mostly used for web security. This solution is used on-premises and on the cloud.

We have about 15 to 20 clients using this solution.

It could be less expensive.

I have been using this solution for about three years.

It's a very stable solution.

It's scalable.

Normally, we don't usually get to the point where we require support from Trend Micro because we have our own technical team, and the distributors have their own technical team. After that, if we cannot solve anything, then we go through Trend Micro, but it normally doesn't happen that much.

Setup isn't very straightforward. You must have a certified technical engineer. It depends on the number of users or how big your network is, but it takes about one to four to five days.

The license is yearly and user based. 

Trend Micro products are quite expensive compared to Kaspersky, Sophos, and McAfee. If they came down on the price, maybe it would be easier for them to compete in the market.

I would rate this solution 8 out of 10.

I would definitely recommend Trend Micro to people looking for an end-to-end security solution. Trend Micro has a good portfolio for security solutions.

Trend Micro Web Security is used to protect the organizations from shoulder surfing. It also does certain classifications to provide protection not only from a security point of view, but also from a GRC (governance, risk, and compliance) point of view.

What could help Trend Micro Web Security in terms of improvement is the addition of a DDoS protection feature. Better DDoS protection is what I'm expecting, though I'm unsure if they now have that, because DDoS protection is more specialized than just web security.

We've been providing Trend Micro Web Security for seven years now.

Trend Micro Web Security is a good, stable product.

Trend Micro Web Security is a scalable product.

The tech support for Trend Micro Web Security is good.

Installing this product is really straightforward. The longest part is getting the MX records changed.

For Trend Micro Web Security licensing, there's annual and monthly options, e.g. it depends on the company and the customer. When they are on the managed services option, it's monthly. They're also setting up an option via AWS where there will be a monthly option via the AWS shopfront.

We were able to deploy Trend Micro Web Security both on cloud and on-premises.

We currently have six customers on Trend Micro Web Security. Some of the customers, I've moved to a product that is more comprehensive.

You need a proper engineer to do the onboarding for this product, but it's not a very resource-intensive solution once it's installed. It does its protection. It gives you reports. You can configure it for the changes you want to make.

I recommend Trend Micro Web Security, particularly for small to medium enterprises. Bigger companies have more stringent requirements, and they might want to use solutions that are more comprehensive, but for small to medium-sized companies, this solution is good enough.

My rating for Trend Micro Web Security is six out of ten.

Web Security's most valuable feature is access security.

There are multiple ways Web Security could improve, such as usability and web access to several programming modes.

I've been using Web Security for around three years.

The stability varies depending on if it's the Software as a Service or on-premise version, but it's highly stable in general.

The scalability is open because it depends on the number of licenses you purchase. I've used it mostly in global environments, so that's massive.

I have a direct account manager, web support, email support, etc. Most of the support engineers I speak with are based in Ireland, but some are in Munich and the United States. They are very fast and helpful. 

I am mostly using Symantec and Pure solutions. I also use Azure Access.

I have had any complications so far. It depends on the customer's environment, generally speaking. It usually is straightforward.

I rate Web Security eight out of 10. It's secure and useful from an administrative point of view, with controllable login monitoring and so on.