We use this solution to provide web security to our customers; for their remote users both on laptops and mobile devices.
Senior Information Security Consultant at a tech services company with 11-50 employees
A good web security solution that is more comprehensive on-premises than via the cloud variant
Pros and Cons
- "We find the advanced license for the DLP to be particularly useful with this product."
- "This solution has a lot of restrictions on what non-administrator users can do, including generating comparative code. We would like to see this changed as the product is developed."
What is our primary use case?
What is most valuable?
We find the advanced license for the DLP to be particularly useful with this product.
We also like the cloud filter feature that is available, as well as the HTTP decryption rules that are provided.
What needs improvement?
This solution has a lot of restrictions on what non-administrator users can do, including generating comparative code. We would like to see this changed as the product is developed.
We would also like more reporting features to be added to this solution.
For how long have I used the solution?
We have been using this solution for around three years.
Buyer's Guide
Trend Micro Web Security
October 2024
Learn what your peers think about Trend Micro Web Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
What do I think about the scalability of the solution?
We have found this solution to be scalable, and can be deployed across multiple premises.
How are customer service and support?
The technical support for this solution is split into four levels; low, medium, high and critical. For high and critical level issues, we need to provide justification for why the ticket is being raised under this severity level, which can delay the response to the issue. However, for tickets created on a medium or low level, the issue is resolved within 24 hours.
How was the initial setup?
The initial setup for this solution was quite complex due to the size of our implementation, which was over 500 users. It also required a considerable amount of resources to configure and deploy. The deployment itself took around one month to carry out.
What about the implementation team?
We carried out this implementation using our in-house team.
What's my experience with pricing, setup cost, and licensing?
We have found this product to be very cost effective. The endpoint product costs roughly $20, and when purchasing the endpoint product, there are multiple other features included.
What other advice do I have?
Businesses that are considering this solution should be aware that there are features available in the on-premises model of this solution that are not available to cloud customers.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Reliable and can expand but needs a better user interface
Pros and Cons
- "It's a stable solution."
- "The installation is a little bit complex."
What is our primary use case?
We primarily use the solution for cloud security. It's great for all types of security of internet-facing items.
What is most valuable?
The solution offers good overall services.
The product can scale.
It's a stable solution.
Technical support has been helpful and responsive.
What needs improvement?
The interface could be improved. We need it to be more user-friendly.
The installation is a little bit complex.
For how long have I used the solution?
I've used the solution for a while now.
What do I think about the stability of the solution?
The stability of the product is great. There are no bugs or glitches and it doesn't crash or freeze. It's very reliable and the performance has been good.
What do I think about the scalability of the solution?
The solution can scale. If a company needs to expand it, it can do so.
We have about 100 people using the product.
We do have plans to increase usage. In fact, we are attempting to do so now.
How are customer service and support?
They provide very good technical support. We are quite satisfied with them.
Which solution did I use previously and why did I switch?
We also used Kaspersky and another product whose name I can't recall.
How was the initial setup?
The product is a bit complex to set up. It's not exactly easy.
The deployment itself took about an hour.
What about the implementation team?
We did not use a consultant or integrator. We handled the setup ourselves.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee. It's an annual subscription.
What other advice do I have?
I'd recommend the solution to others.
I would rate the product seven out of ten. For the most part, we are happy with it, however, the interface could use an update.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Trend Micro Web Security
October 2024
Learn what your peers think about Trend Micro Web Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Senior Manager at RQ Net MSC Sdn Bhd
Has good stability, but its filtering feature needs improvement
Pros and Cons
- "The solution's technical support team is responsive."
- "The solution's scalability could be better."
What is our primary use case?
We use the solution for its identity management and security features.
What is most valuable?
The solution's most valuable feature is web access control.
What needs improvement?
The solution's filtering feature needs improvement. We are using different SSL certificate versions for our sites. Considering it, the feature is not working up to the mark. It should be one step ahead in detecting vulnerabilities.
For how long have I used the solution?
I have been using the solution for one and a half years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
We have more than 100 solution users in our organization. I rate its scalability a seven out of ten. It could be better.
How are customer service and support?
The solution's technical support team's response time is quite good. It works in compliance with the SLA.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have used Kaspersky before. It only provides a few features. In comparison, Trend offers more security features and is more user-friendly.
How was the initial setup?
The solution's deployment takes around three days to complete. It requires two engineers to execute the process.
What's my experience with pricing, setup cost, and licensing?
The solution is low-cost. However, its deployment is costly in terms of data protection features. We purchase its yearly license. Also, we have to pay for deployment initially. Apart from that, there are no additional costs involved.
What other advice do I have?
I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
A scalable solution that needs to be more secure and flexible
Pros and Cons
- "The solution's scalability is good and we have more than 90 users for it."
- "The product should be more secure and stable. It is also not flexible."
What needs improvement?
The product should be more secure and stable. It is also not flexible.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution's scalability is good and we have more than 90 users for it.
How was the initial setup?
The solution's setup is not straightforward and can take around 15-20 mins to complete.
What other advice do I have?
I would rate the product a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Enterprise Solutions Consultant at Interact Technology Solutions
Reliable, expandable, and offers good EDR features
Pros and Cons
- "The solution is stable."
- "The costs are a bit high in terms of licensing."
What is our primary use case?
I use the solution for the financial and delivery sectors. We primarily use the solution for security.
What is most valuable?
The EDR feature is very good. It's one of the better features of security. It can protect a large percentage of the company.
The solution is stable.
It can scale well.
What needs improvement?
The costs are a bit high in terms of licensing.
For how long have I used the solution?
I've been using the solution for the past three years.
What do I think about the stability of the solution?
The product is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We found the solution to be quite scalable. It has a good range.
I deploy the solution for my customers, and the companies are all different sizes. One company has 100 people using it. Another has 50, for example.
How are customer service and support?
I've never used technical support. I cannot speak to how helpful or responsive they would be.
Which solution did I use previously and why did I switch?
We are using the full portfolio of Trend Micro.
How was the initial setup?
The initial setup has a moderate level of difficulty. It's not simple. However, I would not describe it as complex.
Its deployment took us less than two or three hours. It didn't take long.
We only need two people to handle deployment and maintenance tasks. We have someone from technical support and our head of IT, for example, that can manage deployment and maintenance tasks.
What about the implementation team?
I used a consultant. They assisted with the setup process.
What's my experience with pricing, setup cost, and licensing?
The licensing is paid annually.
It is a little bit expensive when you compare it to the competition. Other products often make aggressive offers when we are shopping around, and it can be quite a bit less.
What other advice do I have?
We are integrators. We work with clients and deploy the solution for them.
I'd rate the solution ten out of ten. It is a very good product.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
CEO at Haniya Technologies
Stable end-to-end security solution for websites
Pros and Cons
- "It's a very stable solution."
- "Setup isn't very straightforward. You must have a certified technical engineer."
What is our primary use case?
This solution is mostly used for web security. This solution is used on-premises and on the cloud.
We have about 15 to 20 clients using this solution.
What needs improvement?
It could be less expensive.
For how long have I used the solution?
I have been using this solution for about three years.
What do I think about the stability of the solution?
It's a very stable solution.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and support?
Normally, we don't usually get to the point where we require support from Trend Micro because we have our own technical team, and the distributors have their own technical team. After that, if we cannot solve anything, then we go through Trend Micro, but it normally doesn't happen that much.
How was the initial setup?
Setup isn't very straightforward. You must have a certified technical engineer. It depends on the number of users or how big your network is, but it takes about one to four to five days.
What's my experience with pricing, setup cost, and licensing?
The license is yearly and user based.
Trend Micro products are quite expensive compared to Kaspersky, Sophos, and McAfee. If they came down on the price, maybe it would be easier for them to compete in the market.
What other advice do I have?
I would rate this solution 8 out of 10.
I would definitely recommend Trend Micro to people looking for an end-to-end security solution. Trend Micro has a good portfolio for security solutions.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Consultant at a computer software company with 51-200 employees
Provides stable and scalable threat protection with good technical support, but it needs to be more comprehensive
Pros and Cons
- "Threat protection solution with good stability and scalability. Installation is straightforward. Support for this product is good."
- "What could help Trend Micro Web Security in terms of improvement is the addition of a DDoS protection feature. It also needs to be more comprehensive to meet the needs of large-sized companies."
What is our primary use case?
Trend Micro Web Security is used to protect the organizations from shoulder surfing. It also does certain classifications to provide protection not only from a security point of view, but also from a GRC (governance, risk, and compliance) point of view.
What needs improvement?
What could help Trend Micro Web Security in terms of improvement is the addition of a DDoS protection feature. Better DDoS protection is what I'm expecting, though I'm unsure if they now have that, because DDoS protection is more specialized than just web security.
For how long have I used the solution?
We've been providing Trend Micro Web Security for seven years now.
What do I think about the stability of the solution?
Trend Micro Web Security is a good, stable product.
What do I think about the scalability of the solution?
Trend Micro Web Security is a scalable product.
How are customer service and support?
The tech support for Trend Micro Web Security is good.
How was the initial setup?
Installing this product is really straightforward. The longest part is getting the MX records changed.
What's my experience with pricing, setup cost, and licensing?
For Trend Micro Web Security licensing, there's annual and monthly options, e.g. it depends on the company and the customer. When they are on the managed services option, it's monthly. They're also setting up an option via AWS where there will be a monthly option via the AWS shopfront.
What other advice do I have?
We were able to deploy Trend Micro Web Security both on cloud and on-premises.
We currently have six customers on Trend Micro Web Security. Some of the customers, I've moved to a product that is more comprehensive.
You need a proper engineer to do the onboarding for this product, but it's not a very resource-intensive solution once it's installed. It does its protection. It gives you reports. You can configure it for the changes you want to make.
I recommend Trend Micro Web Security, particularly for small to medium enterprises. Bigger companies have more stringent requirements, and they might want to use solutions that are more comprehensive, but for small to medium-sized companies, this solution is good enough.
My rating for Trend Micro Web Security is six out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Sr.Customer Engineer- Projects at a tech services company with 201-500 employees
Secure, reliable, is easy to install and has good technical support
Pros and Cons
- "The security of Trend Micro Web Security is good."
- "I would like to see better scalability and better performance."
What is our primary use case?
Trend Micro Web Security is used for web filtering. It protects the environment from web threats and malicious sites.
What is most valuable?
The security of Trend Micro Web Security is good.
What needs improvement?
The ease of use depends on the blacklisting of the sites. Some of the authorized sites have been blacklisted, which requires a request to unblock the site. The process of authorizing sited needs to improve.
The performance could be better. Sometimes the browser hangs. it is possible that the integration in coordination with the browser causes that issue.
I would like to see better scalability and better performance.
For how long have I used the solution?
We implemented Trend Micro Web Security for a client approximately six months ago. I have been acquainted with it for a couple of months.
What do I think about the stability of the solution?
Trend Micro Web Security is a stable product, but the web browsers will hang at times.
We have two large company customers.
What do I think about the scalability of the solution?
Trend Micro Web Security is a scalable product but it could be better. I would rate the scalability a seven out of ten.
How are customer service and technical support?
Technical support is okay, we don't have any issues with the technical support.
How was the initial setup?
The installation is straightforward. It doesn't require a lot.
We have one engineer to implement and upgrade this solution in the client's environment. With the support of their local engineer that they have on-premises, we implement the solution.
What about the implementation team?
We implement products for our clients.
What other advice do I have?
I would recommend this solution to others. If, however, they are using a different niche and using the other security levels then they don't need to use this product.
I would rate Trend Micro Web Security and eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Download our free Trend Micro Web Security Report and get advice and tips from experienced pros
sharing their opinions.
Updated: October 2024
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