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Sr.Customer Engineer- Projects at a tech services company with 201-500 employees
Real User
Secure, reliable, is easy to install and has good technical support
Pros and Cons
  • "The security of Trend Micro Web Security is good."
  • "I would like to see better scalability and better performance."

What is our primary use case?

Trend Micro Web Security is used for web filtering. It protects the environment from web threats and malicious sites.

What is most valuable?

The security of Trend Micro Web Security is good.

What needs improvement?

The ease of use depends on the blacklisting of the sites. Some of the authorized sites have been blacklisted, which requires a request to unblock the site. The process of authorizing sited needs to improve.

The performance could be better. Sometimes the browser hangs. it is possible that the integration in coordination with the browser causes that issue.

I would like to see better scalability and better performance. 

For how long have I used the solution?

We implemented Trend Micro Web Security for a client approximately six months ago. I have been acquainted with it for a couple of months.

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Trend Micro Web Security
November 2024
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What do I think about the stability of the solution?

Trend Micro Web Security is a stable product, but the web browsers will hang at times.

We have two large company customers.

What do I think about the scalability of the solution?

Trend Micro Web Security is a scalable product but it could be better. I would rate the scalability a seven out of ten.

How are customer service and support?

Technical support is okay, we don't have any issues with the technical support.

How was the initial setup?

The installation is straightforward. It doesn't require a lot.

We have one engineer to implement and upgrade this solution in the client's environment. With the support of their local engineer that they have on-premises, we implement the solution.

What about the implementation team?

We implement products for our clients.

What other advice do I have?

I would recommend this solution to others. If, however, they are using a different niche and using the other security levels then they don't need to use this product.

I would rate Trend Micro Web Security and eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Trend Micro Web Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Trend Micro Web Security Report and get advice and tips from experienced pros sharing their opinions.