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ElvisHenriquez - PeerSpot reviewer
Senior Services Manager at NextCom Systems Inc
Real User
Top 5Leaderboard
Scanning does not impact server performance and is lightweight
Pros and Cons
  • "The the most valuable feature is the scanning engine. It does not impact server performance. It's very lightweight."
  • "The local agent should be able to show more logs. At present, the logs are only available from the web console and not from the local agent."

What is our primary use case?

We use this solution to protect our physical servers and cloud workloads.

How has it helped my organization?

Trend Vision One - Cloud Security has definitely helped us to centrally manage the protection for our workloads.

What is most valuable?

The the most valuable feature is the scanning engine. It does not impact server performance. It's very lightweight.

What needs improvement?

The local agent should be able to show more logs. At present, the logs are only available from the web console and not from the local agent.

Buyer's Guide
Trend Vision One - Cloud Security
October 2024
Learn what your peers think about Trend Vision One - Cloud Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.

For how long have I used the solution?

I've been using Trend Vision One - Cloud Security since it originated.

What do I think about the stability of the solution?

We have had a few issues with stability. Thus, I would give stability a rating of seven out of ten.

What do I think about the scalability of the solution?

On a scale from one to ten, I would give the scalability a rating of ten. We have 50 people in our organization who benefit from the features of this solution.

How are customer service and support?

I would rate the technical support at nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment is totally straightforward. We have seven people who manage the solution.

What's my experience with pricing, setup cost, and licensing?

The is price is 25% cheaper than it was a couple of years ago, which is good.

What other advice do I have?

Because this product relies on DNS service, my advice would be to watch your DNS servers.

On a scale from one to ten, I would give Trend Vision One - Cloud Security an overall rating of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2283918 - PeerSpot reviewer
Senior Manager for IT and Security at a tech services company with 1,001-5,000 employees
Real User
Top 10
Helps organizations understand their environment better, but it doesn't show violations for specific compliances
Pros and Cons
  • "The product helps us understand our environment better."
  • "They should provide a way for users to see violations for specific compliance."

What is our primary use case?

My organization uses Trend Vision One - Cloud Security and to get information based on business-critical applications running on the cloud environment. We get information on workload security, vulnerabilities, or third-party package issues. We also focus on configuration management changes that are suspicious.

Four teams in our organization use the tool across multiple regions. Since my team is an information security team, we have visibility into all the different teams and how they use it. We support the teams with alerts and issues. If an alert comes up, someone from my team will respond. If we need more information, we work with the team impacted because of the alert to understand the issue and do the remediation with them.

How has it helped my organization?

We implemented Trend Vision One - Cloud Security to enhance our security and visibility into different cloud networks, especially on AWS. We deal with different environments, storage, and S3 buckets. We wanted to ensure we have full visibility of file-based threats, network threats, and any misconfigurations we may have when a new environment is being spun out.

We can detect crypto mining easily, see what's going on, and block it. Lastly, we use the tool to focus on compliance because we need to stay compliant. The tool really helps drive our compliance information and deliver requirements to auditors and other regulatory organizations that need necessary information from us.

The biggest jump has been on the compliance side. We actively see the vulnerabilities, the third-party package issues, misconfigurations, and network threats. The solution is helping us get the information and do the remediation to achieve compliance. We do SOC 2 and PCI. We are able to drive our vulnerability management program well.

What is most valuable?

Trend Vision One - Cloud Security helps us take proactive actions on network threats and cloud misconfiguration. These are the two pain points that we are trying to solve. The product helps us understand our environment better.

What needs improvement?

They should provide a way for users to see violations for specific compliance. Suppose I focus on SOC 2 or PCI compliance. If I see an alert that tells me the exact details of the control for the compliance I'm violating, I can prioritize the remediation of the issue and ensure that the systems are compliant. I'll be able to provide evidence to the auditors accordingly.

For how long have I used the solution?

I have been using the solution for a year and a few months.

What do I think about the stability of the solution?

The solution is pretty robust. It beat out other competitors we were looking at in the market. We feel comfortable and happy that Trend Vision can meet all our business use cases.

What do I think about the scalability of the solution?

About 70 to 75 people are using the product in our organization. The product is scalable. That is why we are rolling out more environments into it and looking to add more non-AWS cloud providers like GCP. We are testing GCP with Trend Vision.

How are customer service and support?

The technical support has been good so far. Right now, our issues are about ensuring we understand the system because it's just been a year and a few months. We are rolling out new things and onboarding new environments. The support has been good. We have had no issues.

Which solution did I use previously and why did I switch?

We used Sumo Logic, but it wasn't as robust as Trend Vision One - Cloud Security. Sumo Logic didn't have enough visibility for us to understand the compliance gaps in our cloud environment. It was a manual process. Somebody had to read through all the information to provide that.

How was the initial setup?

The product is currently deployed on AWS, and we are also rolling it on GCP. My team and the infrastructure team were involved in the deployment of the solution. The initial deployment was pretty much straightforward. We did the testing with the Trend Vision team and the internal teams to ensure it meets our needs.

Once we felt comfortable, we slowly did the beta testing in one environment and looked at different reports and results. The internal team learned how to use the platform to the best. Then, we slowly rolled it out into different environments. From start to finish, the entire process was about two months.

What about the implementation team?

A Trend Vision team of two to three people helped us with the onboarding. When there's an update, we get information on the new release from Trend Vision. Someone from my team does the testing to ensure that nothing breaks down if we push the update. Once we feel comfortable, we push the changes. Usually, there's a small amount of downtime to ensure everything is working.

Which other solutions did I evaluate?

We looked into a few other tools to see how they can help us and whether they meet our current use case. Trend Vision One - Cloud Security was the one that came up on top. We sought information from all the vendors on areas like detection and response, compliance, and remediation. In remediation, we saw what elements Trend Vision was reporting on and how much information we had to make a judgment and act upon it. Trend Vision's platform did a great job in helping us break down the different silos, understand the visibility of threats, and secure our business-critical applications.

What other advice do I have?

We have recently started onboarding some elements on GCP. We are using Trend Vision One - Cloud Security on both AWS and GCP. It is an initial use case to test and see how we can ramp up in GCP. It's an ongoing journey.

Trend Vision One - Cloud Security provides context to the data it provides to us. The alerts that come up have full information. It really helps us understand the issue, whether it is a false positive, known behavior, or an issue we need to resolve. Accordingly, our team can make the judgment.

We do not use Trend Vision One - Cloud Security. It is something that we are planning on using as we expand our cloud environment. We'll need to see what applications are being run. It can help us in resource planning and add more visibility to our cloud environment.

The solution has helped us reduce costs on AWS. Cloud misconfigurations help us understand where to save on the provisioning account. When we spin up the environment and see unnecessary resources, we can definitely cut back on them. It really helps us understand our cost. We can work with the infrastructure team to provide the reporting so they can make the adjustments accordingly. The tool has helped us save 50,000 to 60,000 per month.

Trend Vision One - Cloud Security gives us insights not only into the cloud security posture but also into the entire cloud architecture to a certain extent. We are slowly rolling Trend Vision One - Cloud Security into different areas. As we onboard new systems and applications, we get more and more visibility. Our initial use case focused on the cloud applications and ensuring they run as they should. 

As we see more use cases popping up, we're able to onboard new things on Trend Vision One - Cloud Security and deploy them. We have better visibility. In another six to ten months, we will see a lot more improvement in how we handle security issues and how much more useful Trend Vision One - Cloud Security is for us. We want to ensure that all our resources, network, storage, and pipelines for source codes are secure. The more things we do, the better it will be for us. It's a lot to take on right now, so we are slowly rolling it out.

The product is only for the cloud. We are a customer of the solution. We didn't think about being a partner. It was never a thought that we came across. The tool is value-driven. If my organization is on the cloud and I need insight and visibility, Trend Vision would give us a good return on investment. It really helps me drive the conversation with my internal team and the senior leadership. We can show them how there has been a huge culture shift in how we respond to different security issues after deploying the solution.

There's a lot we can do with Trend Vision. We haven't fully reached the product’s true potential. As we're making that journey with Trend Vision, we are doing more and more things and learning more about the product and different areas we can utilize. In the next six to ten months, we see our use cases improving from seven and a half out of ten to almost an eight and a half to nine.

Anybody evaluating the solution should consider how the tool would enable the developers or the infrastructure team, how they would automate security and compliance checks, and how they plan to use Trend Vision for auto-remediation issues. It will really help drive a lot of business use cases. It will help the new customer understand how Trend Vision helps with the key use cases we see daily and how to ensure that the infrastructure stays compliant. We consistently show compliance, and our cloud security doesn't go down.

Overall, I rate the product a seven and a half out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Trend Vision One - Cloud Security
October 2024
Learn what your peers think about Trend Vision One - Cloud Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
DejanBlagojevic - PeerSpot reviewer
Presales Engineer at Exclusive-networks
Reseller
Top 5Leaderboard
High return on investment due to flexibility, but the licensing is a bit convoluted
Pros and Cons
  • "The tech support is excellent. They really know their products. They also know a lot of about the integrations between different solutions."
  • "The initial setup is easy for someone who operates container platforms on a daily basis. However, it could be difficult for those coming purely from informational security or another field of an IT."

What is our primary use case?

The primary use case for Trend Vision One - Cloud Security is protecting microservices architecture.

What is most valuable?

I find the visibility inside the traffic that traverses towards the microservice architecture and between the pods to be the most valuable Trend Vision One - Cloud Security feature.

What needs improvement?

The licensing could be made easier to understand. As it stands, it is a bit convoluted and you need to invest a solid amount of time to understand the licensing for the base service and also for every single additional component that you are using. You need to count how many hours per month are free, how many serverless containers are free, how much of counted traffic is free, and then pay after that. In other words, you need to prepare yourself really well before you even start your journey with this product. 

For how long have I used the solution?

I have been using Trend Vision One - Cloud Security for the last year or so. 

What do I think about the stability of the solution?

The stability is solid. On a scale of one to five, with one being very unstable and five being exceptionally stable, I would give Trend Vision One - Cloud Security the highest score. 

What do I think about the scalability of the solution?

Scalability is not an issue with any cloud service, so it is not a problem in this case either. 

How are customer service and support?

The tech support is excellent. They really know their products. They also know a lot of about the integrations between different solutions. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy for someone who operates container platforms on a daily basis. However, it could be difficult for those coming purely from informational security or another field of an IT. How difficult deployment will be will depends on the person deploying. I personally found the initial setup to be very straightforward but there is no one-size-fits-all answer to this question.

The implementation strategy for this solution entails first understanding the entire pipeline of your development process and the possibilities of the type of services that you are providing from inside the containerized environment. After that, you can just start applying the security features towards the infrastructure itself.

Trend Vision One - Cloud Security can usually be deployed by a team of two engineers. Depending on the complexity of the environment, deployment will take between two and four weeks. If Trend Vision One - Cloud Security is being deployed for a popular service that runs multiple different services inside a containerized environment, deployment could take a month. But, in most standard enterprise cases, deployment takes maybe two to three weeks.

What was our ROI?

The return on investment is very high because it is so flexible and you can actually cancel this service whenever you want. You use it only while you need it. The moment you lose interest, it is not working for you anymore, or you have completed the whole pipeline, in CICD pipeline form, you can just terminate your contract. There is nothing that the vendor can do to force you to continue working with them. As easy as it is to integrate Trend Vision One - Cloud Security in your infrastructure, it is just as easy to decouple it.

What's my experience with pricing, setup cost, and licensing?

Trend Vision One - Cloud Security is not way too expensive, but they could be a bit cheaper. The subscription is mostly on a monthly basis, but that all depends on multiple additional services. The solution itself basically comes with only one functionality, which is scanning the images that are deployed inside your infrastructure. However, other features like data integrity, traffic flow integrity, and similar additional services are paid over the top. The basic service is just a foundation and depending on how many additional services you sign up for over the top, it gives you a better picture of what is happening inside your infrastructure.

What other advice do I have?

Trend Vision One - Cloud Security deployment structure is hybrid. The engine is in the cloud, but the agents are inside Kubernetes or OpenShift platforms. The telemetry is exchange between the on-prem device and the microservice infrastructure and cloud engine. No matter where the microservice architecture is right now, it's not purely natively full cloud solutions. It depends on where the containers are.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Ashish-Gautam - PeerSpot reviewer
Ashish-GautamSenior Technical Engineer at Hitachi Systems, Ltd.
Top 10Real User

As per my experience, TM Clojud One ... solution is too good, even it's pricing is also justified as per provided features.

Solution architect at NETS International
Real User
Top 5
A security solution that helps to prevent attacks
Pros and Cons
  • "I use the tool for security solutions. It's a leader in Gartner and Forrester Wave reports. Customers rely on these reports."
  • "I'd like to see mobile licenses included in the main license, similar to Kaspersky's model for future features."

What is our primary use case?

I use the tool for security solutions. It's a leader in Gartner and Forrester Wave reports. Customers rely on these reports.

What needs improvement?

I'd like to see mobile licenses included in the main license, similar to Kaspersky's model for future features.

What do I think about the stability of the solution?

Trend Vision One- Cloud Security is stable. 

What do I think about the scalability of the solution?

We have deployed the tool for one of our customers. 

How are customer service and support?

The support from the Trend Micro team in Pakistan is very good - we can reach them anytime by email or phone.

How was the initial setup?

The complexity of the setup depends on the configuration level. Basic configurations are simple, but EDR and XDR require expertise and time.

What other advice do I have?

We had a successful case in which we engaged Trend Vision One—Cloud Security after a client's attack, did a POC, showed a demo, and impressed the user. We also presented Forrester Wave reports showing Trend Micro is leading security solutions with EDR and XDR. I rate it a nine out of ten. 

In my experience, clients using Trend Vision One-Cloud Security haven't faced ransomware attacks, unlike those using Kaspersky. 

I advise new users to be technical, take training, and explore the tool's features.

Regarding AI capabilities, the solution leverages this technology like other endpoint security solutions. They're doing great; we haven't had any attacks or negative reports. It consistently appears in the leader list in Gartner and Forrester Wave reports, which speaks to its security and effectiveness.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Sydney D'Souza - PeerSpot reviewer
Security Consultant at a computer software company with 1,001-5,000 employees
Vendor
Top 10
Easy to deploy, and detection rate for malware is beyond that of any other solution
Pros and Cons
  • "The most valuable features are intrusion prevention and anti-malware capabilities."
  • "There are also some loopholes because it's a new product that they have recently migrated to the cloud. We do see some issues with the policies we have assigned when it comes to a particular account. There are some issues with system support, such as a particular server kernel version that is not supported."

What is our primary use case?

We are mostly using it for cloud workload security, that is endpoint and workload security.

How has it helped my organization?

Recently, it has helped in reducing costs. When we go through AWS Marketplace, it's a great benefit. It has saved us between $1,000 and $3,000 per month.

What is most valuable?

The most valuable features are intrusion prevention and anti-malware capabilities.

We use Trend Vision One - Cloud Security to protect multi-cloud and hybrid cloud environments, and it's better than Microsoft Defender for Cloud, which I also work with. When we consider the monitoring part for L1 and L2, it is quite easy. We see alerts for events with suspicious activities being triggered as soon as they are executed or hit the servers or endpoints. And for L1, it enables us to take immediate action by contacting our customers. It's quite responsive and immediate.

We can pull 5,000 events or logs from the Trend Vision One - Cloud Security console. Often, when a customer has some kind of event, there is no delay with the logs. It's possible to share the data with the customer, whatever they're looking for. Recently, there were some issues for one of our customers and they wanted to check the firewall logs. We were able to send them to the customer.

It also gives us full visibility and control over cloud environments. In addition, there is protection for all data, whether on-premises or in the cloud. It's quite smooth. It's something that is in the background, and it doesn't impact our customers.

What needs improvement?

It is a recently launched product, and they need to consider the pricing. 

There are also some loopholes because it's a new product that they have recently migrated to the cloud. We do see some issues with the policies we have assigned when it comes to a particular account. There are some issues with system support, such as a particular server kernel version that is not supported. When we contact them, they share it with their developers, and they are able to sort it out, but not that quickly. It takes research and investigation.

For how long have I used the solution?

We have been working with Trend Vision for about eight years.

How are customer service and support?

Trend Vision support stands behind us and we are able to solve most issues. In the beginning, there were some issues and we got in touch with their support, and they were quite helpful with whatever complications we came across.

They approach the relationship with us like a partnership.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had an on-premises security manager, but we feel that Trend Vision One - Cloud Security is the best option on the market. It is easy to deploy, and the detection rate for malware is beyond that of any other antivirus solution. And the greatest feature is the intrusion prevention. They are able to release tools that overcome vulnerabilities when patches have not even been released by the vendors.

Apart from that, the application control, which is a new module, allows Trend Vision One - Cloud Security to communicate with the XDR, and that is also a very good feature. Although we don't have that much experience with the XDR, that seems to be a better feature because it gives us a complete overview of exactly what is happening.

How was the initial setup?

I am the Trend Vision subject matter lead for our organization, so I'm involved with deployment from scratch. I do the deployment and work with the customer.

The initial setup is quite easy for me, but I have been in the field for a long time. I can usually complete it in a day. It depends on the customer because some of their servers may be production servers, and it depends on their availability. But at my end, I'm ready within 24 hours, creating policies, folders, et cetera.

I generally do it alone, and that's enough manpower. The initial step is that we need to get details from the customer regarding what kind of solution they want, what kinds of servers and how many servers they have.

The solution does not require any maintenance.

What's my experience with pricing, setup cost, and licensing?

The price could be lower. That is a bit of a consideration. 

Maintenance and support are included.

Which other solutions did I evaluate?

We evaluated Sentinel, Defender, and CrowdStrike. I have been using Trend Vision for many years, so that is usually what I choose. It is more convenient for me. I would not say that other products are not good, but Trend Micro's detection rate, anti-malware capabilities, and intrusion prevention are the best parts.

What other advice do I have?

We have multiple accounts, one for each customer, so we keep them separate. There are no issues regarding the data or issues that have been reported and that have to be sorted out.

So far, it has been quite easy for us. We haven't seen any issues or restrictions. We haven't seen any leaks of data. All seems to be good.

With my understanding and the comparisons I have made, when it comes to security nowadays, it's more than a question of money. Customers are more concerned about security, and they are ready to spend more money on security. Most of our customers are slowly moving to Trend Micro.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Security Architect at Mainsoft Peru
Real User
Top 5
Provides information about threats and vulnerabilities that help in making decisions
Pros and Cons
  • "I like the solution's baselines."
  • "The solution should include more integrations and a universal connector with other firewalls for SNMP protocols."

What is our primary use case?

The solution provides more information about threats, vulnerabilities, and the server host with the agent. If a user file is compromised while using an application, Trend Vision One provides the baseline for the attack compared with MITRE. The system director or analyst can then make decisions.

What is most valuable?

I like the solution's baselines. It's important to compare an attack with the MITRE attack quadrant, which tells me when an attack will occur. The solution helps our organization meet PCI and GDPR compliance standards.

What needs improvement?

The solution should include more integrations and a universal connector with other firewalls for SNMP protocols.

For how long have I used the solution?

I have been using the solution for four years.

What's my experience with pricing, setup cost, and licensing?

I don't know the solution's current cost. Two years ago, it cost $200 for 20 credits, which was a high cost.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.

What other advice do I have?

Trend Vision One uses machine learning. The solution's response times for the clients are perfect. I would recommend the solution to other users because it provides information about attacks and issues that help in making decisions.

Overall, I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Guilherme Mishima - PeerSpot reviewer
Full-Stack Developer Junior. at Epiousion IT
Reseller
Top 10
It has a simple dashboard, is easy to manage and control, and is stable
Pros and Cons
  • "The most valuable part of Trend Vision One - Cloud Security is its dashboard, as it's simple. It's easy to manage, and you can better control the solution."
  • "One area for improvement in Trend Vision One - Cloud Security is marketing; in particular, Trend Vision should update the marketing documentation. The information needs to be more comprehensive."

What is our primary use case?

Most clients use Trend Vision One - Cloud Security to protect endpoints. The solution is also utilized in VMs.

What is most valuable?

The most valuable part of Trend Vision One - Cloud Security is its dashboard, as it's simple.

On the technical and financial side, Trend Vision One - Cloud Security is also good. It's easy to manage, and you can better control the solution. Analysts in my company find it easier to prepare and work with Trend Vision One - Cloud Security versus other solutions.

Based on the financial aspects and costs, converting clients into Trend Vision One - Cloud Security is easier.

What needs improvement?

One area for improvement in Trend Vision One - Cloud Security is marketing; in particular, Trend Vision should update the marketing documentation. Sometimes, I have questions, or customers have questions, but finding the answers in the documentation can be challenging. The information needs to be more comprehensive.

It would also be better if there's custom documentation about Trend Vision One - Cloud Security that contains answers to questions that could arise from clients.

As for additional features I want added to Trend Vision One - Cloud Security, I have none for now because I'm satisfied with the solution. Even my clients like it.

For how long have I used the solution?

I've been dealing with Trend Vision One - Cloud Security for three or four years.

What do I think about the stability of the solution?

Trend Vision One - Cloud Security is a stable product. I didn't experience interruptions or any problems with it stability-wise.

What do I think about the scalability of the solution?

For now, there's no need to scale Trend Vision One - Cloud Security, but my company will review this aspect with the clients before the end of the quarter.

How are customer service and support?

The technical support for Trend Vision One - Cloud Security is good. My company didn't have problems getting support during the presales phase. It also received some support during the contract-building phase.

I noticed that getting support in the first sale is easier. However, in the subsequent sales, you'd have to send some messages or emails to get support, but it was good.

What's my experience with pricing, setup cost, and licensing?

Pricing for Trend Vision One - Cloud Security in the corporate market is okay. You must explain how stable and easy it is to manage so that pricing won't be a problem for your clients.

What other advice do I have?

Some of my clients use Trend Vision One - Cloud Security.

I'm a reseller of the solution, and I've been offering the latest version of Trend Vision One - Cloud Security.

Four to seven analysts take care of the deployment and maintenance of Trend Vision One - Cloud Security.

I'd tell people looking into using the solution that it's one of the best solutions in the market. It's stable, and I didn't experience any problems using it. Other people or companies may have a different experience than mine, but Trend Vision One - Cloud Security is a product I would recommend.

My rating for the product is eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Abhishek-Birkett - PeerSpot reviewer
Vice President - Cloud & Services at Accretive Technologies Pvt Ltd
Real User
Easy to set up with good workload management and fair pricing
Pros and Cons
  • "The stability is quite good."
  • "The product could use a little bit of automation."

What is our primary use case?

We primarily use the solution for securing cloud workflows as well as having a dashboard. We use it just to keep a check on the usage.

What is most valuable?

The best feature depends on the use case. Most people would like to see what usage they have, and based on that, they can choose how to reduce their billing. The visibility provided is quite useful. The workload management is good. 

It offered an easy setup. 

The stability is quite good. 

The pricing is fair. 

What needs improvement?

The product could use a little bit of automation. That would definitely help.

It would be nice if they could make it more robust.

Machine learning would be useful, so that they system can learn and share better insights and analytics. 

For how long have I used the solution?

I've used the solution for around ten years. 

What do I think about the stability of the solution?

The solution is very stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. 

I'd rate the stability five out of five. 

What do I think about the scalability of the solution?

We've had no problems with scaling. I'd rate the capability to scale at a five out of five. 

In a recent deployment, we had a client that had about 10,000 users on the solution. It's a pretty big enterprise.

How are customer service and support?

Level 1 support is provided by us via our support team. For anything that we are not able to fix, we reach out to Trend Vision. Support has always been good as well, from Trend Vision. We've been pleased with their level of support.

We have a shared support center wherein different customers will call in. It's not for just one dedicated customer; it's a shared model. For the cloud team, we have around 100 resources that are deployed, and they work on shifts to cover the environment 24/7.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution is very easy to set up and implement. 

We have been in the industry for a long time. There, for us, it would be very easy to implement. I'm not sure about different partners. 

If you talk about the technicality, it's something that very tech-savvy people can handle. L1 or L2 engineers would be able to deploy it correctly if guided perfectly.

I'd rate the ease of setup a four out of five. 

While the implementation size and scope may vary, usually there are two to three people who would be able to take care of everything in terms of deployment and maintenance.

The deployment itself may take about a month from start to finish.

What was our ROI?

The ROI is very subjective. I wouldn't be able to comment on that. That said, I haven't heard a negative thing from customers using it.

What's my experience with pricing, setup cost, and licensing?

It's not overly expensive. If you want to get the Cisco version, that is pricier than Trend Vision. The pricing is somewhere in the between; it's not very something like what you would expect from niche players and and not something like a premium player like Cisco - it's right in the middle in terms of cost.

This is a yearly paid service. Users can decide to pay monthly, quarterly, or annually.

There may be certain additional items, however, it depends on the use case. 

What other advice do I have?

We are partnered with Trend Vision to handle their India business. There are different levels of partners. We would be considered platinum.

We are dealing with the latest version of the solution.

Whether the solution is deployed on-premises or on the cloud depends on the client. Some use cases require an on-premises private cloud. Some workloads may be on the public cloud. We've also had some that use both private and public clouds.

I'd rate the solution eight out of ten. 

New users need to be very particular about what their use case will be. They need to decide their use case and the success criteria before assessing different solutions.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Download our free Trend Vision One - Cloud Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Trend Vision One - Cloud Security Report and get advice and tips from experienced pros sharing their opinions.