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reviewer1148142 - PeerSpot reviewer
Account Director at a comms service provider with 201-500 employees
Real User
Reliable with good snapshot capabilities, but we've seen problems with integration
Pros and Cons
  • "The most valuable feature is the snapshot capability."
  • "The dashboard could be more intuitive."

What is our primary use case?

Our primary use case is backing up data and files. Veeam backs up what you want to back up, and you get a usable copy.

What is most valuable?

The most valuable feature is the snapshot capability. 

What needs improvement?

The problems that we've seen in the past are related to integration.

The dashboard could be more intuitive.

The way that it recovers could be improved. As it is now, we have two products. There is one for backup and one for DR recovery. Veeam is normally the end-of-day backup, so you have got a recovery point objective you need to hit. However, with a product like Zerto, when you take snapshots, you're talking about seconds rather than minutes or hours. If Veeam could integrate a recovery of the service option in their backup and have everything on the one platform, that would be perfect.

For how long have I used the solution?

I have been working with Veeam Cloud Connect for the last couple of years.

Buyer's Guide
Veeam Cloud Connect [EOL]
January 2025
Learn what your peers think about Veeam Cloud Connect [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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What do I think about the stability of the solution?

We've found Veeam to be very stable.

What do I think about the scalability of the solution?

It is difficult for me to comment on scalability because we're quite a small jurisdiction, so we're not backing up petabytes. We operate at the gigabyte and terabyte levels. From our point of view, it's perfectly scaled. However, if you're in a larger infrastructure environment, I don't know how well it will work.

How are customer service and support?

I have never interacted with technical support.

Which solution did I use previously and why did I switch?

I have worked with other products and found that some of them say it worked, but when you actually need to go in and do a restore to bring it back into play, it's not what you're expecting it to be. With Veeam, you get a useable copy when you restore a backup.

We also use Zerto, although it is our disaster recovery solution.

How was the initial setup?

The initial setup tends to be reasonably straightforward. However, it could be easier.

What's my experience with pricing, setup cost, and licensing?

It's not the cheapest solution on the market but it's reliable, so we find it cost-effective. The old adage, "You get what you pay for", is definitely relevant regarding a backup solution. Essentially, it's not the cheaper but it's the most cost-effective and economical.

What other advice do I have?

For backup tasks, this is absolutely a product that I recommend.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
PeerSpot user
Pre-sales Consultant at Beta Information Technology
Real User
Good scalability with excellent integration potential
Pros and Cons
  • "The administration and management integrate with multiple solutions, not just with one or two environments, even if they're not VMware products."
  • "We were interested in investing hundreds of thousands of dollars in VMware. VMware right now is one of the biggest solutions in the world, in terms of the IT environment. But for Cloud Connect it's not. I think they need the cloud version to reach more customers, to enable the cloud version to be used by more people."

How has it helped my organization?

The biggest improvements are in the administration and management of the organization and in its ability to make everything more agile.

What is most valuable?

The administration and management integrate with multiple solutions, not just with one or two environments, even if they're not VMware products. We've found this to be a valuable feature.

What needs improvement?

We were interested in investing hundreds of thousands of dollars in VMware. VMware right now is one of the biggest solutions in the world, in terms of the IT environment. But for Cloud Connect it's not. I think they need the cloud version to reach more customers, to enable the cloud version to be used by more people. 

The solution could use more web optimization and some networking features than what they have currently. If they could work to integrate more with other solutions, such as Cisco API, that would be helpful. Security is very good, but from the networking side of things, I think we need more enhancements.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

Stability is good, but in production, if we try to upgrade or patch anything from VMware Cloud, we've faced problems. In some cases, we've had to downgrade some software.

What do I think about the scalability of the solution?

The solution is 100% scalable. We haven't faced any problems extending the solution.

How was the initial setup?

The deployment of the solution is complex.

It's a really complicated implementation, and it would be helpful if there was a management portal to make it easier and to help make everything compatible.

What other advice do I have?

We connect to the public cloud via Amazon, and for the private cloud, we use a cloud-based VMware solution.

I would rate this solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veeam Cloud Connect [EOL]
January 2025
Learn what your peers think about Veeam Cloud Connect [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Senior Engineer at MRB Secure
Real User
Top 5Leaderboard
Is stable, but the initial setup and scalability need improvement
Pros and Cons
  • "It's a stable solution."
  • "The solution needs to be more scalable. There should be no reason to set up Veeam Cloud Connect and have 10 servers in order to have a cloud backup. The initial setup could be easier."

What is our primary use case?

Veeam Cloud Connect is an online portal for cloud backups. You set up your Veeam Cloud Connect Server to which other clients connect. Your customers will have access to licensing and to the Veeam Service Provider Console.

What needs improvement?

The solution needs to be more scalable. There should be no reason to set up Veeam Cloud Connect and have 10 servers in order to have a cloud backup.

The initial setup could be easier.

For how long have I used the solution?

I've been working with Veeam Cloud Connect for five years.

What do I think about the stability of the solution?

It's a stable solution.

How are customer service and support?

Veeam Cloud Connect's technical support is very good.

How was the initial setup?

The initial setup is complex and can be quite a handful. A lot of configuration has to be done, and several man hours need to be spent before you can figure out what is happening. It is not just a single machine that needs to be set up. There's a whole infrastructure behind it that you need to set up, that is, different proxy machines, gateway machines, and SQL machines. The total process took us three months.

What's my experience with pricing, setup cost, and licensing?

The licensing is MSP-based. It is connected to the portal, and you can deploy it to your end users as well.

What other advice do I have?

I would recommend Veeam Cloud Connect and rate it at seven on a scale from one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
BartHeungens - PeerSpot reviewer
IT Specialist at Bitcon
Real User
Top 5
Reliable, scalable, easy to install, and responsive support
Pros and Cons
  • "I like the fact that it gives you the possibility to set the data out of the customer on-premises site and to have an off-site copy in your Cloud Data Center."
  • "The bandwidth optimization needs to be improved and have better efficiency so that you send fewer amounts of data from one site to the other."

What is our primary use case?

I am the repository for our customers. The customer does its running, feeding, backup, and replication, and I copy from their site to my site.

We use this solution to have a remote backup copy of their data.

What is most valuable?

I like the fact that it gives you the possibility to set the data out of the customer on-premises site and to have an off-site copy in your Cloud Data Center.

What needs improvement?

The bandwidth optimization needs to be improved and have better efficiency so that you send fewer amounts of data from one site to the other.

For how long have I used the solution?

I have been using Cloud Connect for two years.

We are using the latest version.

What do I think about the stability of the solution?

It's definitely a stable solution. It keeps on working.

What do I think about the scalability of the solution?

It's very scalable for the number of customers that I have and that I have used. I only have five customers, it's not in the thousands, but for me it scalable.

How are customer service and technical support?

I am happy with their support. They are fast, and their response is very good.

Which solution did I use previously and why did I switch?

Previously, I had not used another solution. It's always been on-premises and I wanted a copy outside of that, which is why I chose Veeam Cloud Connect.

How was the initial setup?

The installation is straightforward.

To do a complete setup on two sites, took less than half a day.

I am the only person to deploy and maintain the solution.

What about the implementation team?

I completed the deployment and implementation myself.

What's my experience with pricing, setup cost, and licensing?

You need a license to run it.

The licensing fee is on a monthly basis.

What other advice do I have?

I have plans to continue using this solution, and I would recommend it to others who are interested.

I would rate Veeam Cloud Connect a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1201305 - PeerSpot reviewer
IT Manager at a tech services company with 51-200 employees
Real User
Good stability, easy to scale, and has a straightforward setup
Pros and Cons
  • "The stability and restore options on the solution are very good."
  • "We need the solution to offer IT storage."

What is our primary use case?

We primarily use the solution as a back up for some clients.

What is most valuable?

The solution is very good at handling small data backups on small servers.

The stability and restore options on the solution are very good.

What needs improvement?

The possibility to move texts to cloud storage would be ideal. That may be coming in a future version.

It would be ideal if my storage wasn't directly attached to some other type of cloud storage, and was just in Cloud Connect instead of having to be on Amazon, or Azure, or Wasabi as well. 

We need the solution to offer IT storage.

For how long have I used the solution?

I use the product occasionally, according to our client's needs.

What do I think about the stability of the solution?

The solution is extremely stable. We haven't come across any bugs, crashes or glitches.

What do I think about the scalability of the solution?

We've found the solution to be very scalable. It's scalable according to data and the data center, which is also scalable.

We have about ten people using the solution currently. The solution doesn't have as much stress as with a local backup.

How are customer service and technical support?

We've been in touch with technical support. We have our own line that we can call if we have any issues. It's very good. We've been very happy with their level of service.

How was the initial setup?

The initial setup was straightforward. We didn't run into any complexities.

What about the implementation team?

As Veeam partners, we handled the deployment ourselves. 

What other advice do I have?

We're Veeam partners.

I'd recommend the solution to others. I'd rate it eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1005144 - PeerSpot reviewer
Head of Infrastructure & System Department at a integrator with 51-200 employees
Real User
A stable solution with a straightforward setup but the enterprise edition needs a bit more functionality
Pros and Cons
  • "The deployment is quite simple. Users are generally happy because of the familiarity they have with the features. The solution offers good transparency for the end-user."
  • "It would be helpful if the enterprise edition was more complete. It's not as complete as the enterprise plus edition is. For instance, in the enterprise version, we can only use one accelerator with the cloud provider. It means if I have my Cloud Connect, I cannot connect another site of mine with another cloud connect and use an accelerator of Veeam. They should change this."

What is most valuable?

The most valuable aspect of the solution is the ability to connect to cloud providers. 

The solution is free of charge. It's integrated with Veem Backup replication.

The deployment is quite simple. Users are generally happy because of the familiarity they have with the features. The solution offers good transparency for the end-user. 

What needs improvement?

It would be helpful if the enterprise edition was more complete. It's not as complete as the enterprise plus edition is. For instance, in the enterprise version, we can only use one accelerator with the cloud provider. It means if I have my Cloud Connect, I cannot connect another site of mine with another cloud connect and use an accelerator of Veeam. They should change this.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The solution is very stable. I will say the only weak point is the cloud provider infrastructure. It depends on which cloud provider you're working with, but the product itself is really, really stable. In the past, we had issues. After an investigation we realized that the problem was coming from the cloud provider. Since we changed the cloud provider, everything's going well. That's something people should keep in mind.

How are customer service and technical support?

Technical support is good. I'd rate it seven out of ten.

How was the initial setup?

The initial setup was straightforward. It's very easy to implement. You can pretty much do it in about five clicks and it's ready to go.

What other advice do I have?

I work for a consulting enterprise.

For my needs, the solution offers everything I want. I'd rate it seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sales Manager at Beta Information Technology
Reseller
Top 5
Fast replication and data recovery but the encryption needs to be improved
Pros and Cons
  • "The most valuable features are the fast replication and recovery of data."
  • "The security of encrypted data could be better."

What is our primary use case?

I am a reseller. My primary use case is to sell to thousands of users.

What is most valuable?

The most valuable features are the fast replication and recovery of data.

What needs improvement?

The security of encrypted data could be better.

Better encryption is needed. The backup solution is related to our data, and they need to encrypt data without utilizing the bandwidth.

We would like to see them minimize the bandwidth between all sides.

For how long have I used the solution?

I have been using this solution for approximately seven years.

What do I think about the stability of the solution?

This solution is stable, it’s very good. I would rate it an eight out of ten for stability.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and technical support?

The technical support is good.

How was the initial setup?

The initial setup was easy and straightforward, so anyone can install it.

What other advice do I have?

We are partners with Veeam.

I would recommend this solution, but it really does depend on many factors, such as the size of the environment, what their requirements are, and do they have the capabilities to install Veeam

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
reviewer1342635 - PeerSpot reviewer
System Engineer at a tech services company with 51-200 employees
Real User
Scales out from small to big companies perfectly and has good flexibility
Pros and Cons
  • "The most valuable feature is that it is very elastic. It's adaptable because it's very flexible and modular."
  • "The flexibility results in more administrative GUI. The GUI needs improvement."

What is most valuable?

The most valuable feature is that it is very elastic. It's adaptable because it's very flexible and modular.

What needs improvement?

The flexibility results in more administrative GUI. The GUI needs improvement. 

For how long have I used the solution?

We have been using it for one year in testing. 

What do I think about the stability of the solution?

Stability and scalability are perfect. It works perfectly. 

How are customer service and technical support?

Their technical support is great. 

How was the initial setup?

The initial setup was straightforward and easy. 

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. 

What other advice do I have?

I would rate Veeam Cloud Connect a nine out of ten. Not a ten because the GUI needs improvement. It's complex. If it was a little less complex it would get a ten. 

I would recommend Veeam Cloud Connect. It's a great product because it's great scalability and it scales out from small to big companies perfectly. I think it's one of the best products that you can have on the market.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user