What is our primary use case?
The primary use case includes application modernization. So our customers need to have suitability and backups. So, the DMC helps in achieving those things.
What is most valuable?
It is a single offering. So no matter the number of clusters, the customers can manage it from a single console. So the backup, the life cycle, and everything can be managed from this solution. So that's a key takeaway.
What needs improvement?
Previously, there was no on-premises solution for VMware Tanzu Mission Control (TMC) for the air gap customers. Now, they have launched that as well. So then, the frequent change in the product. So, previously, it was sent to TMC Essential, Standard, and Advance. Now, it's just Essentials and Standard. So, there is no longer a need for the customer to upgrade to some other SKU every time we engage with them to renew their contract, maybe because the product has changed. That's the main challenge we're facing currently.
Another area of improvement is pricing.
For how long have I used the solution?
I have been using this solution for one year.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It is a scalable solution. Scalability is about adding new VMs to the cloud is a one-click process. So it's not an issue. And upgrade, everything can be set up within minutes, maybe within a couple of minutes.
We are working with medium-sized businesses.
How are customer service and support?
The customer service and support are okay. So we don't have any option to connect to the engineer or phone or something. So, depending on the priority, they will just send the case, and it will take some initial time. So, the time to get the support is like four hours or six hours.
So that may not be good for customers. Once it's assigned to an engineer, I think the support is okay. However, the prioritization would take some time for customers facing some delays in getting certain things sorted out.
If it is not a production issue, that's the main challenge. If it's a production issue, you will get the upfront support, but If it is not a production issue, it will take some business.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
VMware TMC is better than Rancher Labs in terms of manageability. VMware offers virtualization, so the lifecycle management is somewhat easy. But in Racnher, we have physical work on the node center where the lifecycle management is a headache for admins.
How was the initial setup?
The initial setup is easy. It took us around four to five hours. If everything is ready, we can deploy it within less than four hours.
What about the implementation team?
Only four engineers are required for the deployment process.
Moreover, it is easy to maintain the solution. Two people are enough for the maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
The solution is more expensive than Rancher. The licensing cost is on a yearly basis. It is a subscription-based license, so it comes with support.
What other advice do I have?
It's a good product to start with the app organization, but the licensing changes every now so the customer needs to have a word with their account management before choosing a license scheme. Whether it exists or not. So that's the only challenge we face with TMC, wherever everything is good.
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator