WatchGuard Application Control Reviews, Competitors and Pricing

reviewer1024569

Systems integrator at a comms service provider with 1,001-5,000 employees

Sep 23, 2019

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A very good solution with great overall features, excellent stability, and a good pricing model

Pros and Cons

"The solution is very stable. We've never had any problems with stability. Once a year we do a reboot just as a precaution. The solution never stops running otherwise."

"The solution needs to improve the interface. I'm not able to easily find things using it."

What is our primary use case?

We primarily use the solution for protection.

What is most valuable?

All of the features in the current version of the solution are quite good.

What needs improvement?

The solution needs to improve the interface. I'm not able to easily find things using it. In the future, it would be nice if they could offer deadlock with an addition of desk geolocation.

For how long have I used the solution?

I've been using the solution for 20 years.

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What do I think about the stability of the solution?

The solution is very stable. We've never had any problems with stability. Once a year we do a reboot just as a precaution. The solution never stops running otherwise.

How are customer service and support?

Technical support has been very good from the start. We've been very satisfied with them over the years.

A few years ago, when opening a case, there was a really long wait time. That has been reduced now. It may have been because we were in Belgium and the support was coming from America, so we would have to wait at least eight hours until we got a reply, due to the time difference. This isn't the case any longer.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

I handled the implementation myself.

What's my experience with pricing, setup cost, and licensing?

We're quite satisfied with the pricing model.

What other advice do I have?

We use the on-premises deployment model.

It's a great product.

I have the capability to have control over multiple devices and play with it before putting it into live mode. For others, I would suggest they just make sure they have at least played with the solution for a few days so they know all the ins and outs of the product before putting it live themselves.

I would rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.