More than 10 years of professional experience, with technical background in management, administration, support and operation of infrastructure systems and networks, mostly based on Microsoft technology, including performance of duties associated with coordination and project management, customer/ account management and team management.
Ambition of a career perspective in IT management, currently with interest in IT Governance disciplines - Service Management (e.g. ITIL).

Performance of duties, in accordance with best practices of ITIL/ITSM, with special emphasis on Infrastructure and Service Delivery, relating to ITIL v3:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement

Especializações:
ITIL V3
ITIL V2
IT Service Management ISO/IEC 20000
CA Service Desk Manager
CA IT Asset Manager
CA Wokload Automation
BMC Control-M
BMC Remedy
LANDESK TUM