Please don't (never!) start with product to solve a problem. Sheesh. Try and describe the business problem, the advantage you hope to gain, then work backwards. It is call design thinking or design for innovation. Yes, for IT wonks and pot-bellied CIOs, it is apostasy…

Wrong question. You need to explain your problem, then we can help. Start with the outcome, and work backwards. Never, ever lead with applications or technology.

Most ECM do not succeed past the project phase because they place an unrealistic burden on employees. Content management is NOT the job of all employees. It is like building a a fine library, stocking great books, and then telling the library customers THEY are the…

The most important criterion is propelling enterprise outcomes.