it_user349083's Professional Profile

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User Activity

Over 8 years ago

Commented on It comes as a set of pre-built ITIL processes as well as a platform to build a variety of custom business applications.

Technical Support Tip: Sometimes it's faster and more accurate to ask the community (community.service-now.com) instead of the support (HI) directly.

Almost 9 years ago

Contributed a review of ServiceNow: As we had a terrible system before ServiceNow, we did not have any kind of KPIs. Now we have all the processes integrated between each other and with some good KPIs.

Projects

Over 8 years ago

ServiceNow Implementation

ServiceNow Implementation from ScratchWe implemented Incident, Change, Problem and Service Catalog from scratch using ServiceNow.For incident, we had automated prioritization and dispatch; For Change we had normal + emergency + agile + standard (3 types initially), which one…

Reviews

Almost 9 years ago

ServiceNow

As we had a terrible system before ServiceNow, we did not have any kind of KPIs. Now we have all the processes integrated between each other and with some good KPIs.

Comments

Over 8 years ago

Help Desk Software

It comes as a set of pre-built ITIL processes as well as a platform to build a variety of custom business applications.

About me

Dear Sir or Madam,

I'm working in international IT industry for more than 7 years in client environments with experiences in team lead, development and also testing, with previous project contacts in EUA, England, China, India, Spain, Catalunya, Brasil and others. I'm always looking forward to apply the ITIL best practices while doing implementations and always interested in new technologies.
Working with ServiceNow ITSM for more than 1y being a key developer with experiences in various different areas, such as:
- Personalize UI (Forms, fields, views, policies, etc)
- Scripting (Client Scripts, Script Includes, Business Rules, Scheduled Jobs, etc)
- Data import/load (All Service-now Supported formats)
- Integrations (Experience with LDAP, Zendesk, CA Service Desk, BMC Remedy, BT Expedio)
- Reports (Including creating Database views)
- Core configuration (User Tables, Company Settings, Login Page, Schedules, Homepages, CMDB, etc)
- Security (ACLs, IP Access Control, Contextual Security)
- New applications (Public applications or Applications to specific roles)
- Deep knowledge on the current applications (Incident/Problem/Change/Service Catalog/Knowledge Base)
- Experience configuring Discovery
- CMS
- And lot more!

Interesting Projects and Accomplishments

Over 8 years ago

ServiceNow Implementation