SCSM Reviews

Organizations experience significant value for money with SCSM, noting saved man-hours from reduced travel needs. While SCSM's full potential isn't always leveraged, users find high returns when exploring features like capacity planning and productivity enhancements. Despite these advantages, some consider alternative solutions due to reporting limitations and lack of updates. Generally, when SCSM is utilized more comprehensively, the returns increase, indicating that learning and fully using available features can significantly enhance outcome satisfaction.

Enterprise users report mixed experiences with SCSM pricing and licensing. Some find it a cost-effective choice compared to market alternatives, while others highlight its expensiveness and complex licensing structure. SCSM requires buying the full System Center suite, with additional charges for add-ons and third-party integrations. The Microsoft licensing model, which factors in infrastructure, cores, and desired support, can be intricate and varies per user scenario. It's sometimes bundled with other Microsoft products, influencing perceived costs.

• "The platform is competitively priced."
• "The pricing is reasonable."
• "I would rate the pricing as two out of five."

Primary use cases for SCSM include administrative tasks such as ITSM services, incident and change management, system deployment, and reporting. Organizations utilize SCSM for managing customer service, logging calls, ticketing, and HR onboarding. It supports internal IT operations, cloud integration, and co-management with Intune. Users deploy SCSM for service requests, patch management, and troubleshooting. Many businesses implement it for server updates, security improvements, and to enhance IT efficiency.

Microsoft customer service and support for SCSM show a range of experiences. Some users are satisfied with responsiveness and resolution times, while others find interactions slow or lacking expertise. Larger enterprises often receive better assistance, and severity of issues influences support quality. Many users rely on local vendors for assistance. Some feel self-research is needed due to support limitations. Ratings vary; while some rate the service highly, others see room for improvement.

Some users found SCSM's initial setup straightforward, particularly with training. Others encountered complexity, requiring technical skills and customization. Infrastructure setup was relatively simple but operational aspects like defining SLAs could be challenging and time-consuming. Integration, customization needs, and project scope significantly influenced setup duration. While installations were often completed in days, full deployment varied, requiring additional expertise for specific tasks. Generally, users appreciated the availability of online training materials to aid the setup.

SCSM is scalable, with users praising its ease of deployment and ability to handle diverse company sizes. While some note performance issues with a high number of console connections, others highlight its suitability for large environments. Customization and expansion are possible, supported by third-party add-ons. There are concerns about reporting limitations, yet many find it effective with sufficient licensing. Intune integration adds scalability, appealing to organizations with different roles.

SCSM is considered stable by many, with users noting substantial improvements over the years. Some appreciate its consistency without significant glitches, while others have encountered minor issues like workflow hiccups. Stability is rated between eight and ten by users, though some express concerns about Microsoft's potential strategic shifts towards cloud solutions. Generally, the experience is positive, despite a few unresolved bugs. Users highlight its performance as satisfactory for on-premises setups, although compliance limitations exist.