SCSM vs Samanage comparison

SolarWinds and Microsoft are both solutions in the IT Service Management (ITSM) category. SolarWinds is ranked #19 with an average rating of 8.0, while Microsoft is ranked #11 with an average rating of 7.4. SolarWinds holds a 1.3% mindshare in ISM, compared to Microsoft’s 1.6% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 66% of Microsoft users who would recommend it.

Samanage

Read 3 Samanage reviews

424 Views
278 Comparison Views

100% willing to recommend

SCSM

Read 26 SCSM reviews

896 Views
495 Comparison Views

66% willing to recommend

Samanage

SCSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SCSM and Samanage compete in the IT service management category. Samanage holds a slight edge with modern features and flexibility, while SCSM is known for robust integration with Microsoft solutions.

Features: SCSM is valued for deep Microsoft ecosystem integration, handling Windows Server and System Center operations seamlessly. Its asset management is comprehensive. Samanage stands out with an intuitive configuration, efficient incident management, and broad feature set, appealing to those seeking flexibility and scalability.

Ease of Deployment and Customer Service: SCSM deployment suits larger organizations with Microsoft infrastructure, requiring significant setup. Customer service is embedded within Microsoft's ecosystem. Samanage offers a cloud-based model with straightforward setup, attractive for speed-focused organizations, and provides dedicated, tailored support.

Pricing and ROI: SCSM setup costs can be high, affecting short-term ROI, but justified for Microsoft-invested companies. Samanage presents a more predictable pricing model with lower entry barriers and potentially offers quicker ROI due to rapid deployment and scalability.

To learn more, read our detailed SCSM vs. Samanage Report (Updated: April 2025).

Buyer's Guide

SCSM vs. Samanage

April 2025

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Helped 847,625 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Samanage

Ranking in Help Desk Software

21st

Ranking in IT Service Management (ITSM)

19th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (14th), License Management (12th)

SCSM

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

11th

Average Rating

7.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of Samanage is 1.3%, up from 0.8% compared to the previous year. The mindshare of SCSM is 1.6%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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PraveenSharma3

UX Manager at a computer software company with 5,001-10,000 employees

Enhanced remote functionality complements intricate admin management

We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies Currently, with the system, we have some remote tool functionality which is not available with Intune. We are also…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

"It is quite scalable."

"The most requested feature from our customers is the helpdesk ticketing system."

"Many more features than other comparable products."

"For our cloud-based deployment of SCSM, the Autopilot is the best feature."

"The solution's setup process is relatively straightforward due to the familiar deployment steps similar to other Microsoft solutions."

"SCSM helps us keep organized by tracking all user demands and change requests. However, the reporting is not sufficient to provide a clear view of ongoing projects. It helps with daily operations and change request management."

"This solution is easy to use."

"We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances."

More SCSM pros

Cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."

"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."

"The logs and reporting-related features of the product have certain shortcomings where improvements are required."

"The price of this solution is high and it needs to be cheaper."

"We would like to see a web-based interface that works on mobile devices."

"The product needs to improve its integration with other tools. It also needs to have a better UI and a simple dashboard."

"Although some engineers at Microsoft are good, the support often lacks expertise, and response times are slow."

"One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."

More SCSM cons

Pricing and Cost Advice

"It is expensive."

"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."

"It is a lower price vs. other things on the market."

"The license for SCSM is cheap."

"The platform is competitively priced."

"The pricing is reasonable."

"I would rate the pricing as two out of five."

"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."

"Licensing can be complex and confusing."

More SCSM pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

14%

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Government

25%

Financial Services Firm

11%

Computer Software Company

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

What do you like most about SCSM?

The solution offers good productivity at a low price point.

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What is your experience regarding pricing and costs for SCSM?

We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.

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What needs improvement with SCSM?

From an admin point of view, Intune has more features and is easier to manage compared to SCCM. SCCM is a little complex for the admin point of view. Although some engineers at Microsoft are good, ...

See all answers

Comparisons

ServiceNow vs Samanage

Compared 85% of the time

SolarWinds Service Desk vs Samanage

Compared 15% of the time

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ServiceNow vs SCSM

Compared 58% of the time

BMC Helix ITSM vs SCSM

Compared 17% of the time

ManageEngine ServiceDesk Plus vs SCSM

Compared 15% of the time

JIRA Service Management vs SCSM

Compared 10% of the time

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Product Reports

Buyer's Guide

Help Desk Software

March 2025

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Buyer's Guide

SCSM

March 2025

Download SCSM product report

Also Known As

No data available

System Center Service Manager

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Fibabanka, UMC Health System

Buyer's Guide

SCSM vs. Samanage

April 2025

Free Report: SCSM vs. Samanage

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