Top 10 SCSM Alternatives

3.5 out of 5

26 reviews
66% willing to recommend

1,027 followers

Top SCSM Competitors

Discover the top alternatives and competitors to SCSM based on the interviews we conducted with its users. The top alternative solutions include ServiceNow, JIRA Service Management, and BMC Helix ITSM. The alternatives are sorted based on how often peers compare the solutions.

SCSM surpasses its competitors by offering integrated service management, automation capabilities, and a user-friendly interface, providing efficient support and seamless process optimization for businesses seeking comprehensive IT service management solutions.

Microsoft Alternatives Report

Learn what solutions real users are comparing with Microsoft, and compare use cases, valuable features, and pricing.

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ServiceNow

4.2 out of 5

ServiceNow

4.2 out of 5

ServiceNow offers extensive flexibility with customizable applications and diverse features ideal for complex needs. In comparison, SCSM integrates well within Microsoft environments but lacks the same level of customization. ServiceNow's robust platform suits larger enterprises, while SCSM is cost-effective for Microsoft-centric businesses.

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Pricing

ServiceNow typically has a higher setup cost compared to SCSM, which is more budget-friendly. The upfront investment in ServiceNow reflects its broader feature set, while SCSM appeals to those seeking cost-effective solutions.

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Pricing

JIRA Service Management

4.1 out of 5

JIRA Service Management

4.1 out of 5

SCSM excels in integrating with Microsoft products and offers robust management modules, making it suitable for Microsoft environments. In comparison, JIRA Service Management provides customizable workflows and project management features, appealing to organizations seeking flexibility and integration with Atlassian products.

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Pricing

SCSM involves a complex setup process with associated costs, while JIRA Service Management offers a simpler, more cost-effective setup.

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Pricing

SCSM involves a complex setup process with associated costs, while JIRA Service Management offers a simpler, more cost-effective setup.

BMC Helix ITSM

4.0 out of 5

BMC Helix ITSM

4.0 out of 5

BMC Helix ITSM provides comprehensive ITIL coverage and flexibility, making it suitable for diverse integrations and complex needs. In comparison, SCSM emphasizes Microsoft product integration, offering affordability and efficiency, especially attractive to those within the Microsoft ecosystem despite needing complementary products.

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Pricing

BMC Helix ITSM has a lower setup cost compared to SCSM, which offers a more comprehensive initial setup fee.

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Pricing

BMC Helix ITSM has a lower setup cost compared to SCSM, which offers a more comprehensive initial setup fee.

ManageEngine ServiceDesk Plus

4.0 out of 5

ManageEngine ServiceDesk Plus

4.0 out of 5

System Center Service Manager excels with its Microsoft integration, ideal for organizations heavily using Microsoft products. In comparison, ManageEngine ServiceDesk Plus offers ITIL integration, project management features, and an intuitive design, appealing to those seeking flexibility and ease in deployment.

Download ManageEngine ServiceDesk Plus vs. SCSM Report

Pricing

SCSM involves high initial setup costs, while ManageEngine ServiceDesk Plus offers a more budget-friendly setup solution.

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Pricing

SCSM involves high initial setup costs, while ManageEngine ServiceDesk Plus offers a more budget-friendly setup solution.

Zendesk

4.1 out of 5

Zendesk

4.1 out of 5

SCSM integrates well with Microsoft products but faces challenges in customization and deployment flexibility. In comparison, Zendesk offers better ease of use and flexibility in cloud deployment, though it can be costly. Both have room for improvement in pricing structures.

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Pricing

SCSM's setup cost is lower compared to Zendesk, which incurs higher initial expenses, making SCSM a more budget-friendly option for organizations.

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Pricing

SCSM's setup cost is lower compared to Zendesk, which incurs higher initial expenses, making SCSM a more budget-friendly option for organizations.

Freshservice

4.0 out of 5

Freshservice

4.0 out of 5

SCSM excels in integration with Microsoft tools, suitable for environments seeking comprehensive orchestration. In comparison, Freshservice offers a cloud-based, user-friendly setup with rapid deployment, appealing to tech buyers valuing ease and flexibility beyond Microsoft's ecosystem.

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Pricing

SCSM incurs lower setup costs, making it more cost-effective initially, while Freshservice may have higher setup expenses, offering advanced features for a smoother transition.

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Pricing

SCSM incurs lower setup costs, making it more cost-effective initially, while Freshservice may have higher setup expenses, offering advanced features for a smoother transition.

Clarity SM

3.9 out of 5

Clarity SM

3.9 out of 5

SCSM offers robust integration with Microsoft products and extensive IT management solutions. In comparison, Clarity SM emphasizes customization and integration with CA products. SCSM requires complex configuration, while Clarity SM may become costly, appealing to those valuing extensive service management capabilities.

Download Clarity SM vs. SCSM Report

Pricing

SCSM has an affordable setup cost, while Clarity SM's setup cost is relatively higher, highlighting a key pricing difference between the two solutions.

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Pricing

SCSM has an affordable setup cost, while Clarity SM's setup cost is relatively higher, highlighting a key pricing difference between the two solutions.

Related categories

IT Service Management (ITSM)

Help Desk Software

IT Asset Management