Samanage Reviews

Name: Samanage
Brand: SolarWinds
Rating: 3.8 (3 reviews)

3.8 out of 5

3 reviews
100% willing to recommend

930 followers

What is Samanage?

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

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Samanage is the #12 ranked solution in top License Management solutions, #14 ranked solution in top IT Asset Management solutions, #20 ranked solution in top IT Service Management (ITSM) solutions, and #22 ranked solution in top Help Desk Software. PeerSpot users give Samanage an average rating of 7.6 out of 10. Samanage is most commonly compared to ServiceNow: Samanage vs ServiceNow. Samanage is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a construction company, accounting for 13% of all views.

Buyer's Guide

Help Desk Software

January 2025

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Helped 832,138 peers since 2012

Featured reviews

Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Meechai C.

Consult at a manufacturing company with 10,001+ employees

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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it_user347538

IT Site Administrator at a marketing services firm with 1,001-5,000 employees

Some of the reporting metrics could be improved for more granularity on what you want to report on. End-point management beyond asset tracking, with the ability to remote wipe, lock, or access computers would be beneficial. The ability to nest or further function across departments with service catalogs would be nice, too.

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Samanage mindshare

Product category:

As of February 2025, the mindshare of Samanage in the Help Desk Software category stands at 1.0%, up from 0.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Help Desk Software

Key learnings from peers

Valuable Features

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."