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2021-09-16T11:45:00Z

What is the best lightweight ticketing system with superior communication options for an educational organization?

Hi community members,

We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users).

Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organization, price is a factor as well.

Can you recommend a good product/solution that matches the mentioned requirements?

Thanks in advance!

RO
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6 Answers

DP
User
2022-01-05T15:51:08Z
Jan 5, 2022

You might want to take a look at Spiceworks. Not only is the helpdesk platform really good, the community behind it, is great. spiceworks.com.

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MK
Real User
2021-09-23T05:54:20Z
Sep 23, 2021

Try OsTicket


https://osticket.com/

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MK
Real User
Sep 23, 2021

@Evgeny Belenky It's free of charge open-source and works for us. 
It's very wonderful when interfaced with your email. Users can be assigned tasks straight from email and the support staff is notified of specific issues reported in their sections, without human intervention.

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reviewer1616298 - PeerSpot reviewer
Real User
Top 20
2021-09-20T13:02:18Z
Sep 20, 2021

SysAid

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EB
Community Manager
Sep 20, 2021

@reviewer1616298 can you please share why?

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KG
Consultant
2021-09-19T22:22:07Z
Sep 19, 2021

You can have a look on it on the following link 




http://beta.servicedeskplusmsp...


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KG
Consultant
2021-09-19T22:19:21Z
Sep 19, 2021

I would recommend ManageEngine ServiceDesk Plus 

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EB
Community Manager
Sep 20, 2021

@Khaled Mostafa Gaafar can you please explain why?

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EB
Community Manager
2021-09-19T10:06:25Z
Sep 19, 2021

Hi @Sam M Cohen, @Ignacio Torres, @Cheryl Sobkow and @José Rios


What would be your advice here?

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