Hi community members,
We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users).
Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organization, price is a factor as well.
Can you recommend a good product/solution that matches the mentioned requirements?
Thanks in advance!
You might want to take a look at Spiceworks. Not only is the helpdesk platform really good, the community behind it, is great. spiceworks.com.
Try OsTicket
https://osticket.com/
@Evgeny Belenky It's free of charge open-source and works for us.
It's very wonderful when interfaced with your email. Users can be assigned tasks straight from email and the support staff is notified of specific issues reported in their sections, without human intervention.
SysAid
@reviewer1616298 can you please share why?
You can have a look on it on the following link
http://beta.servicedeskplusmsp...
I would recommend ManageEngine ServiceDesk Plus
@Khaled Mostafa Gaafar can you please explain why?
Hi @Sam M Cohen, @Ignacio Torres, @Cheryl Sobkow and @José Rios
What would be your advice here?