Samanage vs SolarWinds Service Desk comparison

Samanage and SolarWinds Service Desk are both solutions in the IT Service Management (ITSM) category. Samanage is ranked #23 with an average rating of 8.0, while SolarWinds Service Desk is ranked #17 with an average rating of 9.0. Samanage holds a 1.0% mindshare in ISM, compared to SolarWinds Service Desk’s 0.4% mindshare. Additionally, 100% of Samanage users are willing to recommend the solution, compared to 100% of SolarWinds Service Desk users who would recommend it.

Samanage

Read 3 Samanage reviews

422 Views
282 Comparison Views

100% willing to recommend

SolarWinds Service Desk

Read 1 SolarWinds Service Desk review

327 Views
127 Comparison Views

100% willing to recommend

Samanage

SolarWinds Service Desk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Samanage and SolarWinds Service Desk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: October 2024).

Buyer's Guide

IT Service Management (ITSM)

October 2024

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Categories and Ranking

Samanage

Ranking in IT Service Management (ITSM)

23rd

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Help Desk Software (22nd), IT Asset Management (16th), License Management (10th)

SolarWinds Service Desk

Ranking in IT Service Management (ITSM)

17th

Average Rating

9.0

Reviews Sentiment

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the IT Service Management (ITSM) category, the mindshare of Samanage is 1.0%, up from 0.8% compared to the previous year. The mindshare of SolarWinds Service Desk is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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BENDER BENEDICT

L3 Technical Support Engineer at SV Gaming Limited

A robust solution to automate and manage incidents and requests

The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier. The add-on allowed us to integrate with Jira Cloud Service, but we couldn't integrate completely and can only integrate with the project. I would also suggest that the incident and request management be separated on SolarWinds Service Desk. The solution's incident and request management feature are one of the core reasons why we had to migrate to Jira Service Management. It was difficult to filter incidents and requests. They are all compiled together in a single dashboard, which is not convenient for most of the users, especially the IT support person.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution is very stable."

Cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

"The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier."

Pricing and Cost Advice

"It is expensive."

Information not available

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Top Industries

By visitors reading reviews

Construction Company

14%

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Educational Organization

70%

Computer Software Company

Marketing Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

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What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

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What do you like most about SolarWinds Service Desk?

The solution is very stable.

See all answers

What needs improvement with SolarWinds Service Desk?

See all answers

What is your primary use case for SolarWinds Service Desk?

We use SolarWinds Service Desk to manage daily incidents and requests from users to the IT team. The users log their tickets using the solution and it is forwarded directly to the IT team or by email.

See all answers

Comparisons

ServiceNow vs Samanage

Compared 79% of the time

More Samanage Competitors

No data available

Product Reports

Buyer's Guide

Help Desk Software

October 2024

Download Samanage product report

Buyer's Guide

IT Service Management (ITSM)

October 2024

Download SolarWinds Service Desk product report

Learn More

SolarWinds

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
Service portal for users to have a single place to submit tickets and requests.

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Information Not Available

Buyer's Guide

IT Service Management (ITSM)

October 2024

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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.