Badges
75 Points
8 Years
User Activity
Almost 9 years ago
Almost 9 years ago
Answered a question: When evaluating Help Desk Software, what aspect do you think is the most important to look for?
First of all Help Desk software should be easy to use and user friendly. Secondly Help Desk Team should have enough resources like Templates, Scripts, Decision Tree to accurately raise Ticket with short time. Thirdly Help Desk software should have capability to be customize…
Projects
Almost 9 years ago
BMC Remedy Implementation, Customization, Incident Management, Change Management, SRM, SLMBMC Remedy Implementation, Customization, Incident Management, Change Management, Problem Management, Asset Management, CMDB
Experience
Following
Reviews
Answers
Almost 9 years ago
Help Desk Software
About me
4.5+ year of experience in IT/ITES industry in consulting, design and implementation of Remedy, ITSM, SRM and Software development using Microsoft Technologies. Expertise in consulting, design and implementations of BMC Remedy ITSM v7.x, v8.x suite for multiple enterprises, including specifically the data and processes related to BMC Remedy Incident Management, Change Management and Service Request Management. Experience in ITIL process and/or operational support in the areas of Service Desk, Incident, Problem, Change and Service Request Management. Having good knowledge in Installing, Applying and managing Licenses, configuring ITSM 7.x, 8.x on Windows and Linux environment. Having good knowledge in configuring Service Request definitions (SRD) including Advance Interface forms as part of Service Request Management. Have Good work experience in developing Remedy workflow for custom applications.
