Badges
User Activity
Over 8 years ago
Answered a question: When evaluating Help Desk Software, what aspect do you think is the most important to look for?
We do have Updated the features Of BMC Remedy with the Current Version 9.x.which has the feature with which user can raise ticket on the go. New mobile application is launched MyIT and SmartIT though which End user can raise a ticket, followup the ticket, get solution and…
Over 8 years ago
Contributed a review of BMC Helix ITSM: It provides email notification that are triggered as and when there is an update on assigned ticket, unassigned ticket for pending and resolved.
Projects
Almost 9 years ago
Version UpgradeVersion Upgrade from 7.6.04 SP4 to 8.1It was version upgrade which involved ontime delivery of the project as planned
Almost 9 years ago
Version Upgrade PlanningPlanning - Version Upgrade from either 7.6.04 SP4 or 8.1 to Version 9
Experience
Other Skills
ITIL,BMC Remedy, Service OperationsFollowing
Reviews
Answers
Over 8 years ago
Help Desk Software
About me
--Certified in DOEACC A - Level from DOEACC Society,New Delhi ,India.
--Certified in VB 6.0,Oracle 8i from Cat Technologies,Hyderabad.
--Certified BMC Remedy Administrator ARSystem 7.X.
--Certification in MS-SQL Server2008 Microsoft Arabia, Riyadh.
--Certified ITIL V3 from EXIN.
Specialties:
> Work-Flow Development using the AR System.
> Knowledge Transfer.
> Enable the Remedy Components to deploy ITIL Service Support Process Model :
> Incident Management
> Problem Management
> Configuration Management
> Service Request Management
> Service Level Management
Involved in Upgrades,Patching,Customization,Administration of BMC Remedy ARS,ITSM Suite.
Interesting Projects and Accomplishments
Almost 9 years ago
Almost 9 years ago
Almost 9 years ago
