it_user430692's Professional Profile | PeerSpot

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Over 8 years ago

Answered a question: When evaluating Help Desk Software, what aspect do you think is the most important to look for?

You should be focused on: - Triggers & Automations - SLA - Templates & Dynamic Content - Channels - Escalation rules - KPI's

Over 8 years ago

Contributed a review of Zendesk: I like that we can separate the public comments from the private ones without having to use different communication tools.

Reviews

Over 8 years ago

Zendesk

I like that we can separate the public comments from the private ones without having to use different communication tools.

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Over 8 years ago

Help Desk Software

When evaluating Help Desk Software, what aspect do you think is the most important to look for?

About me

Focused on:
- e-commerce startups
- product & project management
- cross functional teams
- business processes optimisation
- KPI's