Exceptional experience in building and deploying service management infrastructure and processes.

Strategically focused thought-leader offering a wealth of experience in infrastructure planning, deployment, and improvement. Expertise in creating policy and procedural frameworks that ensure process consistency, improve managerial control, and reduce cycle times for issue resolution. Demonstrated ability to identify and implement improvements that create stable, robust, efficient, and scalable environments. Exceptional change manager skilled at building support across diverse stakeholders. Highly effective leader and mentor to IT staff and managers.