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55 Points
8 Years
User Activity
Over 8 years ago
Contributed a review of Clarity SM: Users can now log calls themselves, instead of needing Service Desk administrators to do it. It should offer automated email logging.
Reviews
About me
Michael has strategically positioned himself over the years as a Leader and Trainer in the IT Industry
Currently working with SABMiller where he was part of the team to adopt the first Service Desk web based Platform in Africa running on CA technology among SABMiller subsidiaries.
Was also Team lead to implement the first Service Desk Platform running on Microsoft Technology at the time while at NSSF as quoted by Microsoft
Currently working on a Pilot Project in Uganda of adopting the first Intranet Portal in Africa and Globally in SABMiller running on SharePoint Platform a Microsoft Technology
He Previously worked in NSSF in Data management, Benefits and IT
Certified in Microsoft as a Trainer in Multidisciplinary fields, Cisco, ITIL and Info Security