What is our primary use case?
My users are satisfied with this solution, most are financial institutions such as banks or card processors and telecom companies.
The primary use case is for the monitoring of business applications in production. Banks use it for monitoring Internet banking solutions, internal back-office applications that have high number of users distributed on many locations, monitoring back-office applications for card transaction processing, and also for front office applications monitoring. DX APM is also used in a test phase of apps life cycle especially during a performance testing.
How has it helped my organization?
Business-wise very much. We have the best solution in the local market because we are the most experienced APM vendor in our region and have very satisfied customers. They said that UX is much improved and MTTR is significantly decreased.
What is most valuable?
The most valuable features are the low overhead, the ability to monitor production on 24/7 principle, the ability to decrease time to discover the point of failure in the IT infrastructure or the application environment in a short period of time, reporting for analyzing the performance of the application for improving the code optimizing process.
What needs improvement?
DX APM has a space for improvement in covering more technologies. I.e. monitoring of PHP should be solved in a more quality way.
For how long have I used the solution?
I have been familiar with this solution for 18 years.
What do I think about the stability of the solution?
This solution is stable. In the 15 years, we have not had any major issues. It's an excellent product.
We have a good approach and implementation. If we have any problems, we solve it in the testing phase before it's in production. I can't say that we have had serious problems in the last 10 to 12 years.
What do I think about the scalability of the solution?
This solution is very scalable but we have not had the need to scale because our implementations not need more than one EM server. The new version of DX APM rely on microservices technology and scalability is automatized.
How are customer service and support?
The technical support is good, we are satisfied. The transition period was a little bit problematic, but it only took a short time.
When Broadcom purchased CA they changed the support and the portal. We noticed but we had no real issues. They are responsible and responsive.
We are the first line of support the second line of support is done by Broadcom Support.
They have improved by making the documentation available publically, so it's not only available to partners anymore. The software documentation is really nice, approachable, readable, and searchable.
How would you rate customer service and support?
How was the initial setup?
The installation is absolutely simple. The installation is quick.
You can install the system quickly and get results in monitoring.
The initial installation is not expensive for the customers.
What about the implementation team?
Our company does the implementation for the customers. We have experts in our team to implement the solutions and for consulting the usage in the future.
We are there to support our clients, not only for the installation but also in exploring the solution.
What's my experience with pricing, setup cost, and licensing?
Our customers are satisfied and there is no complaining about the price. All discounts are given case by case to accommodate the client's budgets. Setup is not expensive because projects are relatively short in man/days.
What other advice do I have?
One of our customers has been using this solution for the last ten years since it was called Wily Introscope. They are really satisfied and they are buying more licenses, using the solution for the whole infrastructure.
All of my clients are using on-premises installation licenses. Most of our clients are at the enterprise level and they are some of the largest banks in the region. Broadcom DX APM is not only a tool, it's a solution. We have experts who are there to offer assistance in exploring the solution to give the customers the maximum value. In my opinion, it's the best product on the market.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
