DX Unified Infrastructure Management Reviews

Name: DX Unified Infrastructure Management
Brand: Broadcom
Rating: 4.1 (121 reviews)

4.1 out of 5

121 reviews
92% willing to recommend

3,805 followers

What is DX Unified Infrastructure Management?

DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.

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DX Unified Infrastructure Management is the #19 ranked solution in top AIOps solutions, #21 ranked solution in top Server Monitoring solutions, #34 ranked solution in top Cloud Monitoring Software, #50 ranked solution in Infrastructure Monitoring tools, and #63 ranked solution in best Network Monitoring Tools. PeerSpot users give DX Unified Infrastructure Management an average rating of 8.2 out of 10. Based on the analysis of the 121 most recent DX Unified Infrastructure Management reviews, the overall sentiment is positive, with a sentiment score of 7.9. DX Unified Infrastructure Management is most commonly compared to Datadog: DX Unified Infrastructure Management vs Datadog. DX Unified Infrastructure Management is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 20% of all views.

Buyer's Guide

DX Unified Infrastructure Management

November 2024

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Helped 817,354 peers since 2012

Featured reviews

Arunpandiyan M

Senior Systems Engineer at a tech services company with 1,001-5,000 employees

There are quite a few manual processes. We've had issues with pulling reports. Sometimes we have trouble or get errors. The reporting process should be easier. If you have a hub, you should be able to have an unlimited number of servers. For example, if you have 500 servers, and the limit is ten, you have to pull 50 reports. We'd like to just pull one report for all servers. This also increases the time to pull reports. If we have to pull more reports, it takes that much longer than just pulling one. The product can be expensive. Right now, they are updating and consolidating the dashboard. I'm expecting an update that will resolve a few glitches in the server.

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Mark Tukh

Principal Pre-sales Architect at Ness Technologies

I rate the initial setup an eight out of ten. The number of people needed for deployment depends on the customer, but we usually need at least one person and two to three at other times. The initial implementation takes about two months. The full implementation can be infinite because you may want to implement more. The product does not require a lot of maintenance. To increase the implementation, we push additional services in the first and second years to make it more robust and fully implemented. We usually sell to big enterprises. It can also be affordable for smaller enterprises, but we don't work with them a lot. We have from 2,000 to 10,000 workers. So the product itself can have five, ten or even 20 users.

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Kc Njokuoma

Solution Architect at SA Consulting

Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly. Customers would benefit from improved training material for integration with other products. The solution's pricing is high and needs to be reconsidered, and the technical support should improve to provide more accessible and open information.

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DX Unified Infrastructure Management mindshare

Product category:

As of December 2024, the mindshare of DX Unified Infrastructure Management in the IT Infrastructure Monitoring category stands at 0.5%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Key learnings from peers

Last updated Nov 27, 2024

Valuable Features

DX Unified Infrastructure Management's valuable features include scalability, monitoring of a broad range of technologies, ease of deployment, customization, and multi-tenancy. Users appreciate the diverse probe options, the Unified Management Portal for dashboards and alerts, and the flexibility to automate and monitor without root access. It centralizes monitoring while reducing event noise, offering predictive analytics, and ensuring quick deployment, providing extensive reporting capabilities and supporting diverse infrastructures. Its intuitive interface enhances usability.

"I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution."
"DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels."
"DX UIM is scalable."

Room for Improvement

DX Unified Infrastructure Management requires enhancements in areas such as user interface speed and design, VMware and network monitoring, customer support urgency, automated configuration, reporting customization, and probe maintenance mode. Improvements are needed for documentation, integration with other tools, and better training resources. Users have requested more robust reporting capabilities, streamlined deployment processes, and advanced alarm management features. Addressing these aspects would significantly improve the overall user experience and efficiency.

"Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly."
"Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly."
"DX UIM's reporting and customization need to be improved."

ROI

Many experienced quick ROI from DX Unified Infrastructure Management with reduced costs and valuable automation. Some report ROI within five years ranging from 30% to 50%. Automation and better functionality are highlighted, freeing up staff time. While some struggle with ROI clarity, others benefit from gaining clients and proactive issue management. A few lack ROI data, and some cite concerns about achieving value with basic monitoring features. Overall, automation and efficiency improvements were frequently noted.

Pricing

DX Unified Infrastructure Management pricing is considered complex and varies based on usage and configuration. Many organizations view it as expensive compared to alternatives like SolarWinds and ManageEngine. However, it offers competitive pricing for features provided, especially for small to medium businesses. Licensing fees depend on server, device, site, and data usage, with customization options available. Users note that careful selection of required probes can optimize costs. Broadcom's support and SLA inclusions are crucial for cost justification.

"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
"Customers pay for the license and the support."
"CAD $400,000 annually."

Popular Use Cases

DX Unified Infrastructure Management is primarily used for comprehensive monitoring of IT infrastructure, including servers, applications, databases, cloud, and network devices. Users utilize it for Windows and Linux server management, URL monitoring, and synthetic transactions. It supports scalability and provides detailed analytics via an HTML5 interface. Many entities transition to it for standardization, replacing older tools. Managed service providers and various organizations deploy it for infrastructure visibility across global data centers and networks.

Service and Support

User feedback indicates DX Unified Infrastructure Management's customer service varies widely. Some report high satisfaction with responsive and knowledgeable representatives, while others experience inconsistency and delays, especially after the CA acquisition. Technical support receives mixed evaluations; initial assistance is often adequate, but more complex issues sometimes encounter prolonged resolution times due to a lack of expertise. Responders highlight a need for improvement in interaction and resource allocation to enhance support experiences.

Deployment

DX Unified Infrastructure Management's initial setup experiences vary widely. Some users found the setup straightforward and quick, praising the ease of installation and minimal downtime. Others encountered complexity, particularly when replacing existing tools or dealing with intricate environments, suggesting planning and professional assistance can mitigate challenges. Documentation quality and understanding of architecture are highlighted as key factors affecting ease. For simpler deployments, users reported rapid setup without significant issues.

Scalability

DX Unified Infrastructure Management is praised for its strong scalability, handling large environments with thousands of devices. Organizations experienced successful expansions, though a few noted challenges with specific configurations, database requirements, and certain probes. Despite these issues, many reported effective scaling across platforms and data centers. Adjustments, proper architecture, and capacity management are crucial for maximizing its capabilities, allowing firms to expand efficiently and utilize the system's full potential.

Stability

DX Unified Infrastructure Management is generally stable, though some users experienced issues with server configurations, probes, and hubs. Many reported stability improving with recent updates. Some attributed past problems to architecture or database load rather than the software. Various users emphasized its robustness and effective CA support. While incidents like inactive alerts or portal performance issues exist, numerous users commend its stability despite occasional maintenance needs or compatibility challenges.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our DX Unified Infrastructure Management Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Manufacturing Company

20%

Financial Services Firm

15%

Computer Software Company

11%

Healthcare Company

Real Estate/Law Firm

Outsourcing Company

Comms Service Provider

Educational Organization

Construction Company

University

Government

Wholesaler/Distributor

Legal Firm

Hospitality Company

Media Company

Insurance Company

Performing Arts

Logistics Company

Retailer

Energy/Utilities Company

Venture Capital & Private Equity Firm

Non Profit

Security Firm

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Learn more about DX Unified Infrastructure Management

Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.

DX Unified Infrastructure Management was previously known as DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager.