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DX Unified Infrastructure Management vs Moogsoft comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DX Unified Infrastructure M...
Ranking in IT Infrastructure Monitoring
53rd
Ranking in AIOps
19th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
121
Ranking in other categories
Network Monitoring Software (68th), Server Monitoring (23rd), Cloud Monitoring Software (38th)
Moogsoft
Ranking in IT Infrastructure Monitoring
32nd
Ranking in AIOps
12th
Average Rating
7.6
Reviews Sentiment
5.9
Number of Reviews
15
Ranking in other categories
IT Operations Analytics (8th)
 

Mindshare comparison

As of February 2025, in the IT Infrastructure Monitoring category, the mindshare of DX Unified Infrastructure Management is 0.4%, up from 0.4% compared to the previous year. The mindshare of Moogsoft is 1.2%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Arunpandiyan M - PeerSpot reviewer
Easy to set up, simple to use, and offers great technical support
There are quite a few manual processes. We've had issues with pulling reports. Sometimes we have trouble or get errors. The reporting process should be easier. If you have a hub, you should be able to have an unlimited number of servers. For example, if you have 500 servers, and the limit is ten, you have to pull 50 reports. We'd like to just pull one report for all servers. This also increases the time to pull reports. If we have to pull more reports, it takes that much longer than just pulling one. The product can be expensive. Right now, they are updating and consolidating the dashboard. I'm expecting an update that will resolve a few glitches in the server.
Michael Wenn - PeerSpot reviewer
Provides strong event correlation features, but its initial setup should be made easier
The solution's integrations are out of the box, and it is easy to integrate the tool with many technologies through its APIs. Moogsoft is always deployed on the cloud. Since it's a SaaS-based solution, it's cloud-delivered but also deploys to a hybrid or on-premises situation. The solution attaches itself to any environment size, but it's delivered via SaaS. The solution has room for improvement, but it's a pretty good technology. It does very well in delivering a big impact for businesses. Now, since it's owned by Dell and has the financial backing, it'll go from strength to strength. It's built by two very experienced co-founders who have used this type of technology before and were very much ahead of the curve. I'm still implementing the solution, and it is a platform that can deliver to something as big as HSBC. Overall, I rate the solution a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It reduced cycles for a lot of quick out-of-the-box functionality. It also allowed us to get away from being stuck in SNMP, VTP V2, based off of agent deployment."
"I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution."
"It delivers our customers many metrics, so they may make decisions"
"It is reliable when it comes to monitoring."
"Technical support is great."
"Monitors the infrastructure asset and also monitors as an IT service."
"Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple."
"I recall the initial setup being straightforward."
"Moogsoft is easily deployable and ready to use."
"The operations are familiar with how to use Moogsoft, so they are keeping it."
"The AI component allows you to check previous cases and diagnose problems easily."
"The Event Management feature is quite valuable."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"The tool's event correlation and AI are its strongest parts."
"The product currently seems to be a few steps ahead of the competition."
"There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."
 

Cons

"A useful feature to have would be automatic configuration per standard by new robots that check in for any particular customer."
"Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly."
"They need to continue to advance the filter capabilities, and provide more input fields."
"DX UIM's reporting and customization need to be improved."
"It is a little complex to use versus other softwares."
"Currently lacks a mobile application which would be helpful."
"We've had issues with pulling reports."
"The UIM has no features through goods and services yet. ​"
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"The solution's initial setup is complex, and it should be made easier."
"The unsupervised learning algorithms in Moogsoft are valuable, but the learning processes, run book creation, and neural feedback areas could be improved."
"They should consider including Chatbot."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
 

Pricing and Cost Advice

"CAD $400,000 annually."
"Customers pay for the license and the support."
"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
"The product-price ratio is better than other brands such as Fortinet or SonicWall."
"The license cost depends on the number of probes and robots."
"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
"Reasonable setup cost and licensing prices."
"When compared to other solutions, it is quite good."
"It's a very cost-effective and competitive product."
"Moogsoft's licensing is consumption-based, so the price may increase depending on the environment."
"The solution is very good from a business impact point of view, but it's quite expensive because it's an enterprise-grade solution."
"As for pricing, Moogsoft recently updated their pricing model, and we're still evaluating it. It's an area where clarity is needed with the new alert-based pricing model."
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Top Industries

By visitors reading reviews
Manufacturing Company
19%
Financial Services Firm
16%
Computer Software Company
11%
Real Estate/Law Firm
6%
Financial Services Firm
20%
Computer Software Company
15%
Manufacturing Company
9%
Consumer Goods Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
What do you like most about Moogsoft?
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically...
What needs improvement with Moogsoft?
The product roadmap doesn't align with our roadmap. We need more frequent updates and a total in-house hosted solution. They need to enhance the admin module, provide more analytics capabilities, a...
 

Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
No data available
 

Overview

 

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
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