Moogsoft vs ServiceNow IT Operations Management comparison

Dell Technologies and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Dell Technologies is ranked #31 with an average rating of 7.8, while ServiceNow is ranked #11 with an average rating of 8.5. Dell Technologies holds a 1.2% mindshare in IM, compared to ServiceNow’s 2.3% mindshare. Additionally, 94% of Dell Technologies users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.

Moogsoft

Read 15 Moogsoft reviews

1,822 Views
1,308 Comparison Views

94% willing to recommend

ServiceNow IT Operations Ma...

Read 40 ServiceNow IT Operations Management reviews

3,443 Views
2,660 Comparison Views

94% willing to recommend

Moogsoft

ServiceNow IT Operations Ma...

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Executive SummaryUpdated on Jan 5, 2025

Moogsoft and ServiceNow IT Operations Management are products competing in the IT Operations Management category. ServiceNow IT Operations Management has the upper hand due to its extensive features and comprehensive solutions despite higher costs.

Features: Moogsoft offers strong event management, anomaly detection, and collaboration capabilities with a focus on proactive IT incident handling. ServiceNow IT Operations Management provides superior integration abilities, comprehensive dashboards, and service mapping that enable a holistic view of IT operations.

Room for Improvement: Moogsoft can enhance its deployment flexibility and expand cloud functionalities to better align with diverse organizational objectives. It could also work on more frequent updates to stay competitive. ServiceNow IT Operations Management can improve its complexity of deployment, streamline its training resources, and optimize costs to be more accessible to smaller enterprises.

Ease of Deployment and Customer Service: Moogsoft is praised for its straightforward deployment model and reliable support, which facilitates smooth adoption. ServiceNow IT Operations Management, while complex in deployment, offers detailed documentation and thorough training, which ensures comprehensive user orientation.

Pricing and ROI: Moogsoft appeals to budget-conscious organizations by offering a lower setup cost and a solid ROI through efficient problem resolution. ServiceNow IT Operations Management, requiring a higher initial investment, delivers strong ROI with extensive capabilities and is well-suited for enterprise-scale needs.

To learn more, read our detailed Moogsoft vs. ServiceNow IT Operations Management Report (Updated: February 2025).

Buyer's Guide

Moogsoft vs. ServiceNow IT Operations Management

February 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Moogsoft

Ranking in IT Infrastructure Monitoring

31st

Ranking in AIOps

12th

Average Rating

7.6

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

IT Operations Analytics (8th)

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

11th

Ranking in AIOps

4th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (9th)

Mindshare comparison

As of March 2025, in the IT Infrastructure Monitoring category, the mindshare of Moogsoft is 1.2%, down from 1.4% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Michael Wenn

CEO / Co-Founder at Aiops ltd

Provides strong event correlation features, but its initial setup should be made easier

The solution's integrations are out of the box, and it is easy to integrate the tool with many technologies through its APIs. Moogsoft is always deployed on the cloud. Since it's a SaaS-based solution, it's cloud-delivered but also deploys to a hybrid or on-premises situation. The solution attaches itself to any environment size, but it's delivered via SaaS. The solution has room for improvement, but it's a pretty good technology. It does very well in delivering a big impact for businesses. Now, since it's owned by Dell and has the financial backing, it'll go from strength to strength. It's built by two very experienced co-founders who have used this type of technology before and were very much ahead of the curve. I'm still implementing the solution, and it is a platform that can deliver to something as big as HSBC. Overall, I rate the solution a seven out of ten.

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RichardG

Account Manager at a consultancy with 11-50 employees

Effortlessly blends management systems for comprehensive infrastructure insight

ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Moogsoft's most valuable features are event management, correlation, and observability."

"Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences."

"There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."

"I find the unsupervised learning algorithms for noise reduction particularly valuable. The algorithm's ability to identify and reduce noise is a feature we initially liked. The anomaly detection feature is excellent for maintaining system uptime as it helps identify problems quickly."

"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."

"The product currently seems to be a few steps ahead of the competition."

"The operations are familiar with how to use Moogsoft, so they are keeping it."

"The tool's event correlation and AI are its strongest parts."

More Moogsoft pros

"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."

"The dashboard maintenance is very good, and the tool doesn't get stuck."

"It is a very stable solution."

"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."

"It is easy to use and simple to learn."

"It's easy to set up."

"Our ROI since implementing ServiceNow ITOM has been significant."

"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."

More ServiceNow IT Operations Management pros

Cons

"The documentation and flexibility for generic integration could be improved."

"It is taking a long time to set it up and could do more to roll out quickly."

"The solution's initial setup is complex, and it should be made easier."

"The unsupervised learning algorithms in Moogsoft are valuable, but the learning processes, run book creation, and neural feedback areas could be improved."

"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."

"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."

"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."

"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."

More Moogsoft cons

"There are not enough apps in the app store to expand functionality. There should be more made available."

"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."

"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."

"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."

"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."

"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."

"The out-of-the-box reporting feature is not as user friendly as other tools."

"It should have better integrations with other solutions."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"When compared to other solutions, it is quite good."

"It's a very cost-effective and competitive product."

"The solution is very good from a business impact point of view, but it's quite expensive because it's an enterprise-grade solution."

"As for pricing, Moogsoft recently updated their pricing model, and we're still evaluating it. It's an area where clarity is needed with the new alert-based pricing model."

"Moogsoft's licensing is consumption-based, so the price may increase depending on the environment."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"There are additional costs, you have to pay more for everything."

"It has different subscription models."

"The cost of ServiceNow is much higher."

"The price of ServiceNow IT Operations Management is expensive."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Computer Software Company

13%

Manufacturing Company

Consumer Goods Company

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Moogsoft?

Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically...

See all answers

What is your experience regarding pricing and costs for Moogsoft?

I don't know about pricing.

See all answers

What needs improvement with Moogsoft?

The product roadmap doesn't align with our roadmap. We need more frequent updates and a total in-house hosted solution. They need to enhance the admin module, provide more analytics capabilities, a...

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What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...

See all answers

What needs improvement with ServiceNow IT Operations Management?

There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.

See all answers

Comparisons

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Compared 14% of the time

OpsRamp vs Moogsoft

Compared 9% of the time

Datadog vs Moogsoft

Compared 8% of the time

ScienceLogic vs Moogsoft

Compared 5% of the time

More Moogsoft Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 15% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 9% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 9% of the time

IBM Tivoli NetCool OMNIbus vs ServiceNow IT Operations Management

Compared 6% of the time

Datadog vs ServiceNow IT Operations Management

Compared 5% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

Moogsoft

March 2025

Download Moogsoft product report

Buyer's Guide

ServiceNow IT Operations Management

March 2025

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

No data available

ServiceNow ITOM

Overview

Moogsoft is an AI-based solution that ensures continuous availability and prevents downtime by utilizing machine learning and advanced correlation on your organization’s stack. Moogsoft detects incidents before they can escalate, notifies the proper response teams, and applies machine learning in order to understand patterns to help prevent similar issues in the future.

Moogsoft sits on top of an organization’s production stack and extends across automation, service management, log indexing, and notification tools. Algorithmic Noise Reduction automatically reduces event volumes to unique alerts without relying on rules, filters, or models. This enables teams to analyze all monitoring ecosystem events with no noise and no blind spots.

With Moogsoft extensive integration options, users can aggregate all their observable data into a single location and create automated workflows to detect and remediate incidents in third-party systems, ensuring their system remains unharmed. Moogsoft’s anomaly detection tools detect incidents as they emerge, allowing security teams to respond swiftly before they impact customers.

Teams can easily set up their own integrations using Moogsoft’s REST API and webhook. The solution provides guidance for each step, allowing users to import data from whatever tool they need with just a few mouse clicks.

Some of Moogsoft’s top features and benefits include:

Alert noise reduction: By automatically applying statistical calculations and noise-reduction technologies to its alert data, Moogsoft eliminates unnecessary noise. This makes it easier to spot anomalies and alert only for important warnings.
Correlation: The Moogsoft correlation methods analyze alerts to identify common ground across incidents and events. With Moogsoft’s sophisticated visualization tools, users can view patterns by location, source, or service.
Anomaly detection: Moogsoft is designed to automatically reduce data, helping make anomalies more visible to security teams. Together with Moogsoft’s correlation abilities, it is simple to detect the probable root cause of issues that arise.
Custom integrations: Integrating with Moogsoft is seamless. Moogsoft’s REST API and webhooks allow developers to easily retrieve and update data and launch events. Integrations enable full visibility to ensure that apps and services are continuously running.
Collaboration: Moogsoft provides easy integration options with existing collaboration tools such as Microsoft Teams, PagerDuty, or Slack, allowing team members to gain visibility into the big picture of any incident that arises. No matter what their defined role in the organization is, everyone on the DevOps team can immediately step in when needed.
Data enrichment: Multidomain enrichment data added as context with ingested alerts provide teams with important information on incidents, such as location, department, business relationships, and escalation processes. All data is imported from configuration database management systems, asset management databases, and discovery systems.
User-friendly interface: Moogsoft’s intuitive interface provides users with full step-by-step support. This includes videos and tutorials for all user levels.

Reviews from Real Users

Moogsoft stands out among its competitors for a number of reasons. A few major ones are its monitoring tools, its user-friendly interface, and its strong AI capabilities.

Vivek S., an O&M Lead at a communications service provider, writes, “The most valuable feature is the monitoring manager. Different components and different monitoring tools integrate with and send data to Moogsoft.

This is a user-friendly solution. It is very easy and very comfortable to use, with everything available on a single screen.

The AI component allows you to check previous cases and diagnose problems easily. It will show you what happened last time the same event occurred.”

Dell Technologies

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Sample Customers

RetailNext

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Moogsoft vs. ServiceNow IT Operations Management

February 2025

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