We performed a comparison between ServiceNow IT Operations Management and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"It's easy to set up."
"It helps streamline management and processes."
"The way this solution has helped us is that it improved our communication."
"I like the solution due to the fact that it's scalable."
"I like the solution mostly for CMDB discovery."
"It is easy to use and simple to learn."
"I like the tool's discovery feature."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"Customers have noted the solution helps streamline incident management."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The root cause analysis is very helpful for us."
"The most valuable features are the service analyzer and Glass Tables."
"The solution is easy to scale."
"It's scalable and expands well."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"Lacks the ability to do its own monitoring."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The setup and deployment could be simplified, and the pricing could improve."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"I believe the refresh time should be faster."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"The problem becomes the price, as Splunk is an expensive product."
"We'd like them to show more inputs on the dashboard."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"The data recovery has room for improvement."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
More ServiceNow IT Operations Management Pricing and Cost Advice →
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 35 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. ServiceNow IT Operations Management is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Datadog, BMC TrueSight Operations Management and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with Dynatrace, Grafana, Splunk APM, BMC TrueSight Operations Management and Datadog. See our ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence) report.
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.