Dynatrace vs Splunk ITSI (IT Service Intelligence) comparison

Dynatrace and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Dynatrace is ranked #2 with an average rating of 8.6, while Splunk is ranked #10 with an average rating of 8.2. Dynatrace holds a 10.9% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 95% of Dynatrace users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Dynatrace

Read 345 Dynatrace reviews

32,114 Views
20,167 Comparison Views

95% willing to recommend

Splunk ITSI (IT Service Int...

Read 49 Splunk ITSI (IT Service Intelligence) reviews

1,737 Views
1,076 Comparison Views

97% willing to recommend

Dynatrace

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

Dynatrace and Splunk ITSI are prominent contenders in the IT service management category. Dynatrace seems to have an upper hand in terms of pricing and ease of deployment, whereas Splunk ITSI is notable for its extensive features.

Features: Dynatrace offers automatic discovery of applications and user behaviors, detailed application performance data, and real-time monitoring. Splunk ITSI provides advanced analytics, anomaly detection, and predictive issue resolution capabilities.

Room for Improvement: Dynatrace needs better alerting systems, more reporting flexibility, and enhanced customization of alerts. Splunk ITSI could improve its documentation, offer a more intuitive learning curve, and streamline the user onboarding process.

Ease of Deployment and Customer Service: Dynatrace is known for straightforward deployment and responsive support. Splunk ITSI, although powerful, has a steeper learning curve and requires more extensive setup. Both products are praised for their support once deployed.

Pricing and ROI: Dynatrace is more cost-effective with quicker ROI due to lower setup costs and faster deployment. Splunk ITSI, despite being more expensive, offers comprehensive features that justify the investment. Dynatrace generally provides a faster financial return, while Splunk ITSI offers detailed long-term service intelligence.

To learn more, read our detailed Dynatrace vs. Splunk ITSI (IT Service Intelligence) Report (Updated: March 2025).

Buyer's Guide

Dynatrace vs. Splunk ITSI (IT Service Intelligence)

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynatrace

Ranking in Application Performance Monitoring (APM) and Observability

2nd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

345

Ranking in other categories

Log Management (4th), Mobile APM (1st), Container Monitoring (1st), AIOps (2nd)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of March 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 10.9%, down from 13.8% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Anand_Kumar

Enterprise Architect at DXC Technology

Provides a comprehensive view by integrating with other monitoring systems

There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.

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Sunil K R

Senior Software Engineer at Wipro Limited

Helps improve our incident response time, and our mean time to resolve, but visibility is limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have used PurePath data (response times) to improve and tune application performance."

"Overall, it has provided improved stability to our system both within prod and non-prod environments."

"The most valuable features for me are the dashboard panels because they enable you to monitor multiple applications in one single site."

"Having OneAgent is the most valuable feature of Dyantrace, as well as the monitoring."

"The Davis artificial intelligence built-in program is valuable. It keeps all the information about the systems, connections, service calls, and requests in its database. It looks at response times and keeps everything in check with baseline figures. If anything goes outside of that baseline, it reports based on that. If the performance starts degrading, it reports on that. Before something breaks, it tells you that it is going to break, and that's the most useful feature of Dynatrace."

"One thing it helped with: We should never get traffic from outside the U.S. and we were getting traffic from Europe, and that was a problem. We found out what caused it. Dynatrace helped us find that information out. We wouldn't have found it otherwise."

"Reduced incidents, as alert monitoring aids in quicker resolution of events."

"It helps developers fix old and new problems, helps businesses to understand conversions, statistics, and service health."

More Dynatrace pros

"Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."

"Our mean time to detect is down to five minutes."

"The flexibility to develop and consolidate many solutions into one platform is great."

"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."

"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."

"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."

"Splunk's intuitive interface and scalability make it accessible to non-technical users, and its capacity to monitor every millisecond of data across multiple applications is truly impressive."

"It's scalable and expands well."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"It still has a long way to go to reach that single pane of glass."

"They should provide a guide to arrive at the solution for non-super experts."

"I also wish there was the ability to do alert filtering before it triggered an alert with PagerDuty/OpsGenie/Slack."

"Some of the analytics that you get in, e.g., a waterfall analysis of a web page could be clearer. A lot of that is not directly attributable to Dynatrace. Sometimes a vendor will implement a tag or JavaScript plugin that's named something entirely different than what it does. This makes it difficult to track that from the waterfall list, figure out where exactly that component is, and dig more into what it's doing. Dynatrace could probably improve a bit on that waterfall layout to make it clearer as to what exactly is there. It does a wonderful job of telling you what loads and when, but it could be improved in terms of telling me what exactly it is loading."

"The product could be faster and lighter, especially the rich client which uses many resources."

"The web version of the client interface needs more features that are in the Java-based thick client."

"I haven't had a chance to go through all of it, but I would like to see the ability, from an administrative standpoint, for it to collect statistics. I want to be able to see the servers that the agents are installed on. I want it to be able to start doing collections for me by platform: How many Linux servers do I have? How many Windows servers do I have? Statistically give me the information of how things are performing, but I want that in a dashboard, where I can look at a dashboard and I can look at a section. So the ability for me to drill down will make it easier for me."

"It is not clear what are our long-term strategy should be to upgrade (Appmon vs Dynatrace)."

More Dynatrace cons

"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."

"Quality-of-life features have room for improvement."

"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."

"Splunk ITSI should include ease of integration and more templating."

"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."

"We'd like them to show more inputs on the dashboard."

"The user interface visualization could be improved."

"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"The pricing is a bit on the higher end."

"You get a really well-planned out monitoring suite for the money spent."

"Pricing is still too expensive."

"Dynatrace is still kind of an expensive solution compared to others. But I recognize that they are ahead of the competition when we do a feature by feature comparison."

"There is a license cost, which is obviously more expensive than an open-source solution, but for the return on investment from what you get from it, it's a great investment. Of course, it could always be cheaper."

"While it is quite good in respect to its functionality, there are few area in regards to pricing that they can look at how to possibly change. I have heard it's costly."

"As compared to New Relic and other providers, it is more expensive, which is its biggest disadvantage. Its biggest advantage is its capability. It is more feature-rich."

"We found a tool that can be utilized by testing, DevOps, marketing, software engineering, and monitoring. Before, we always had everybody doing their own thing. Now, everybody's utilizing one tool, which is huge. That is a huge savings."

More Dynatrace pricing and cost advice

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Splunk ITSI is expensive."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"Splunk ITSI is expensive compared to other tools."

"The pricing of Splunk is a bit high."

"Splunk ITSI is expensive."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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841,152 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

36%

Financial Services Firm

17%

Computer Software Company

Manufacturing Company

Financial Services Firm

21%

Computer Software Company

13%

Government

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...

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What cloud monitoring software did you choose and why?

While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...

See all answers

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Splunk ITSI is expensive compared to other tools.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...

See all answers

Comparisons

Datadog vs Dynatrace

Compared 12% of the time

Azure Monitor vs Dynatrace

Compared 7% of the time

Splunk Enterprise Security vs Dynatrace

Compared 6% of the time

New Relic vs Dynatrace

Compared 6% of the time

Splunk AppDynamics vs Dynatrace

Compared 6% of the time

More Dynatrace Competitors

ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 17% of the time

Splunk Observability Cloud vs Splunk ITSI (IT Service Intelligence)

Compared 10% of the time

Elastic Observability vs Splunk ITSI (IT Service Intelligence)

Compared 10% of the time

BigPanda vs Splunk ITSI (IT Service Intelligence)

Compared 8% of the time

OpsRamp vs Splunk ITSI (IT Service Intelligence)

Compared 8% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

Product Reports

Buyer's Guide

Dynatrace

March 2025

Download Dynatrace product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

February 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.
OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.
PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

What does Dynatrace offer?

Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.
Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.
Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.
Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.
Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.
Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

Reviews from Real Users

Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

Dynatrace

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Dynatrace vs. Splunk ITSI (IT Service Intelligence)

March 2025

Free Report: Dynatrace vs. Splunk ITSI (IT Service Intelligence)

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