Dynatrace and Splunk ITSI are prominent contenders in the IT service management category. Dynatrace seems to have an upper hand in terms of pricing and ease of deployment, whereas Splunk ITSI is notable for its extensive features.
Features: Dynatrace offers automatic discovery of applications and user behaviors, detailed application performance data, and real-time monitoring. Splunk ITSI provides advanced analytics, anomaly detection, and predictive issue resolution capabilities.
Room for Improvement: Dynatrace needs better alerting systems, more reporting flexibility, and enhanced customization of alerts. Splunk ITSI could improve its documentation, offer a more intuitive learning curve, and streamline the user onboarding process.
Ease of Deployment and Customer Service: Dynatrace is known for straightforward deployment and responsive support. Splunk ITSI, although powerful, has a steeper learning curve and requires more extensive setup. Both products are praised for their support once deployed.
Pricing and ROI: Dynatrace is more cost-effective with quicker ROI due to lower setup costs and faster deployment. Splunk ITSI, despite being more expensive, offers comprehensive features that justify the investment. Dynatrace generally provides a faster financial return, while Splunk ITSI offers detailed long-term service intelligence.
Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.
Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:
What does Dynatrace offer?
Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:
Reviews from Real Users
Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.
Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."
A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
