The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes.
Learn what your peers think about Splunk ITSI (IT Service Intelligence). Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
Lead Solution Architect at a insurance company with 10,001+ employees
Real User
Jul 20, 2023
Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient.
The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate.
Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass...
Our mean time to detect is down to five minutes.
The most valuable features are the service analyzer and Glass Tables.
The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI.
One particularly useful feature of Splunk ITSI is the ability to create custom services.
The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes.
The root cause analysis is very helpful for us.
ITSI includes a feature called a glass table.
The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean.
Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient.
The glass tables are very helpful.
One of the excellent features is the service analyzer, which is truly impressive.
I find the episode review, glass tables, and correlation search features very useful.
Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered.
The solution is easy to scale.
The observability is great and valuable.
ITSI's most valuable feature is that it's easy to integrate DLP.
In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results.
The flexibility to develop and consolidate many solutions into one platform is great.
We liked the built-in calculation of health scores.
The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate.
The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity.