Systems Engineer at a tech consulting company with 1,001-5,000 employees
Real User
Top 20
Mar 17, 2026
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and who then gives it to us. The pricing could be lowered because it is quite expensive.
Works at a tech services company with 1,001-5,000 employees
Real User
Top 20
Feb 26, 2026
Regarding pricing, since Splunk ITSI (IT Service Intelligence) is a flavor of Splunk, there are no fixed prices as it depends on data volume. It is indeed a premium app within Splunk. The pricing reflects usage levels, and compared to others in the market, Splunk ITSI (IT Service Intelligence) provides a reasonable solution.
Regarding pricing, I find it to be quite high, which could pose a challenge for customers. I believe Splunk should review this pricing, especially considering its acquisition by Cisco. Regarding pricing, I would rate Splunk ITSI (IT Service Intelligence) an eight out of ten, indicating a high expense level.
Senior Consultant at a consultancy with 10,001+ employees
MSP
Top 10
Jan 26, 2026
Splunk ITSI (IT Service Intelligence) is maintained by our customer, so I am not certain about the pricing. It is a paid product, so you cannot download it directly. It is not publicly available. You need to obtain a license. In our case, the client already purchased Splunk ITSI (IT Service Intelligence), and it has a limited number of downloads or access after providing an email. Currently, no one can download it, which makes the pricing unclear to me. I believe the pricing is based on daily volume ingestion.
Senior consultant at a tech services company with 51-200 employees
Consultant
Top 10
Mar 26, 2025
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
Learn what your peers think about Splunk ITSI (IT Service Intelligence). Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
Senior Consultant at North Swindon Practice Group Surgery
Real User
Top 10
Jul 26, 2024
Splunk ITSI is an expensive solution. Splunk probably doesn't save us money because it's one of the most expensive monitoring solutions on the market. This isn't a tool to save money. You purchase this to improve the efficacy of your service department. This is especially true now that Cisco has acquired them. Cisco is notorious for its high prices.
Splunk ITSI is expensive. While tools like Grafana offer a significantly lower cost around 30 percent of Splunk's price, their capabilities are more limited. Splunk can ingest and store a much larger volume of raw data up to 50 percent compared to Grafana's 15 percent. This translates to greater observability but at a higher price point. Splunk ITSI is worth the cost.
Splunk ITSI is expensive. We pay for the package once the sales team has priced all of our data and other relevant factors. We don't incur any further costs if we pay for a package. On its own, Splunk ITSI can be quite expensive, which is what scares many customers away. If a customer has the budget to use Splunk ITSI, then it is an excellent choice. It is one of those products where we may need to start weighing up different solutions. Splunk was recently sold to Cisco, and it could become the centralized monitoring tool for the organization for x, y, and z. I believe that our package is one of the lowest priced in the UK, even though we are squeezing as much value as possible out of the service. I would say that we should prioritize longevity over making an extra million pounds or so because that will come with time. However, I don't think that everyone sees it that way.
Data Engineer at Memorial Sloan-Kettering Cancer Center
Real User
Jul 20, 2023
We like the old perpetual licensing model but everybody's going more towards the two-year. I think the professional services hours thrown in there is actually a pretty good benefit.
Lead Solution Architect at a insurance company with 10,001+ employees
Real User
Jul 20, 2023
It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us.
Tech Lead at a tech vendor with 1,001-5,000 employees
MSP
Jun 5, 2023
Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much.
Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass...
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and who then gives it to us. The pricing could be lowered because it is quite expensive.
Regarding pricing, since Splunk ITSI (IT Service Intelligence) is a flavor of Splunk, there are no fixed prices as it depends on data volume. It is indeed a premium app within Splunk. The pricing reflects usage levels, and compared to others in the market, Splunk ITSI (IT Service Intelligence) provides a reasonable solution.
Regarding pricing, I find it to be quite high, which could pose a challenge for customers. I believe Splunk should review this pricing, especially considering its acquisition by Cisco. Regarding pricing, I would rate Splunk ITSI (IT Service Intelligence) an eight out of ten, indicating a high expense level.
Regarding pricing, I think it is cost-efficient, helpful, and effective for both the clients and the delivery partners.
Splunk ITSI (IT Service Intelligence) is maintained by our customer, so I am not certain about the pricing. It is a paid product, so you cannot download it directly. It is not publicly available. You need to obtain a license. In our case, the client already purchased Splunk ITSI (IT Service Intelligence), and it has a limited number of downloads or access after providing an email. Currently, no one can download it, which makes the pricing unclear to me. I believe the pricing is based on daily volume ingestion.
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
Splunk ITSI is expensive compared to other tools.
The licensing is based on data ingestion. However, they do have multiple licensing options. The pricing is reasonable.
Splunk ITSI is an expensive solution. Splunk probably doesn't save us money because it's one of the most expensive monitoring solutions on the market. This isn't a tool to save money. You purchase this to improve the efficacy of your service department. This is especially true now that Cisco has acquired them. Cisco is notorious for its high prices.
Pricing was pretty good, and it is possible to just add on the features we want.
I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk.
I don't have any visibility on the cost of the product.
Splunk ITSI is expensive. While tools like Grafana offer a significantly lower cost around 30 percent of Splunk's price, their capabilities are more limited. Splunk can ingest and store a much larger volume of raw data up to 50 percent compared to Grafana's 15 percent. This translates to greater observability but at a higher price point. Splunk ITSI is worth the cost.
The licensing is based on data usage.
The product is expensive. It's one of the most expensive options, although maybe not as expensive as Datadog.
Splunk ITSI is expensive. We pay for the package once the sales team has priced all of our data and other relevant factors. We don't incur any further costs if we pay for a package. On its own, Splunk ITSI can be quite expensive, which is what scares many customers away. If a customer has the budget to use Splunk ITSI, then it is an excellent choice. It is one of those products where we may need to start weighing up different solutions. Splunk was recently sold to Cisco, and it could become the centralized monitoring tool for the organization for x, y, and z. I believe that our package is one of the lowest priced in the UK, even though we are squeezing as much value as possible out of the service. I would say that we should prioritize longevity over making an extra million pounds or so because that will come with time. However, I don't think that everyone sees it that way.
We like the old perpetual licensing model but everybody's going more towards the two-year. I think the professional services hours thrown in there is actually a pretty good benefit.
It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us.
It would have been good if the product cost was much lower.
Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost.
Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much.
Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use.
The pricing of Splunk is a bit high. I would rate it a four out of five when thinking about the affordability of the solution.
The cost of the license could be lower.
Splunk pricing is high.
I would prefer that the price be reduced, as it would be easier to implement it and to sell it.