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BigPanda vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
BigPanda enhances efficiency by centralizing operations, saving time and resources, especially when managing over 10,000 events weekly.
Sentiment score
7.5
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
Technical Lead
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
Software Engineer at Trianz
 

Customer Service

Sentiment score
6.5
BigPanda customer service is generally helpful but experiences vary, showing occasional delays with ratings from six to ten.
Sentiment score
6.3
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
Companies like CoreLogix, which is a log platform, achieve ten out of ten due to their responsiveness.
CEO / Co-Founder at Aiops ltd
For technical support, we have only had to address password resets and alert mismatching.
Technical Lead
The technical support is excellent, and I would rate it at ten.
Senior consultant at a tech services company with 51-200 employees
 

Scalability Issues

Sentiment score
7.2
BigPanda efficiently manages large alerts and users, integrates well, and is favored for scalability in complex infrastructures.
Sentiment score
7.7
Splunk ITSI is scalable for various deployments, though costly; supports large datasets with predictive analysis for resource optimization.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
Software Engineer at Trianz
I rate the scalability of BigPanda at eight.
Manager Observability at ICE
Splunk is highly scalable, with the ability to expand efficiently.
Senior consultant at a tech services company with 51-200 employees
 

Stability Issues

Sentiment score
7.5
BigPanda is stable with efficient issue resolution, improved reliability, and high ratings, though critical traffic may slow it down.
Sentiment score
7.8
Splunk ITSI is stable and reliable, managing large datasets efficiently, with minor challenges mainly during updates and configuration.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
Manager Observability at ICE
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
Software Engineer at Trianz
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Senior consultant at a tech services company with 51-200 employees
 

Room For Improvement

BigPanda needs better analytics, UI, cost-effectiveness, and AI, with improved observability, integration, and reduced incident costs.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
Software Engineer at Trianz
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Director at Techpace
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Senior consultant at a tech services company with 51-200 employees
 

Setup Cost

BigPanda offers flexible, affordable pricing at $200,000/year with discounts, perceived as reasonable compared to competitors in event management.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
Software Engineer at Trianz
Splunk ITSI tends to be more expensive compared to some open-source solutions.
Senior consultant at a tech services company with 51-200 employees
 

Valuable Features

BigPanda enhances incident management with AI-driven alert deduplication, integration, automation, and user-friendly dashboards, improving workflow efficiency.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
Manager Observability at ICE
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
Technical Lead
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Director at Techpace
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
Senior consultant at a tech services company with 51-200 employees
 

Categories and Ranking

BigPanda
Ranking in IT Alerting and Incident Management
8th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
19
Ranking in other categories
IT Infrastructure Monitoring (27th), AIOps (12th)
Splunk ITSI (IT Service Int...
Ranking in IT Alerting and Incident Management
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Application Performance Monitoring (APM) and Observability (12th)
 

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 3.2%, down from 5.3% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 2.2%, down from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)2.2%
BigPanda3.2%
Other94.6%
IT Alerting and Incident Management
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Automated incident workflows have reduced alert noise and now improve response efficiency
In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.
Ahmed Naguib - PeerSpot reviewer
Director at Techpace
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Manufacturing Company
9%
Computer Software Company
7%
Healthcare Company
7%
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise11
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing of BigPanda includes considerations for pricing, licensing, and setup costs of the solution.
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about BigPanda vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: December 2025.
879,425 professionals have used our research since 2012.