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BigPanda vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
BigPanda improved efficiency, reduced response times, consolidated alerts, saved man-hours, and increased productivity with seamless integration and intuitive automation.
Sentiment score
7.8
PagerDuty Operations Cloud efficiently handles alerts, improves response times, reduces downtime, and enhances customer satisfaction and reliability.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
 

Customer Service

Sentiment score
6.7
BigPanda's support is responsive and helpful, but some users experience delays and difficulty with escalation and contact methods.
Sentiment score
8.1
PagerDuty Operations Cloud is highly rated for responsive, effective customer support, with most issues resolved swiftly under 24 hours.
For technical support, we have only had to address password resets and alert mismatching.
They are generally fast with their responses, although there might be some delays when escalating to the next level.
 

Scalability Issues

Sentiment score
7.0
BigPanda efficiently manages large alert volumes, supports integration, and is rated highly for scalability, aiding IT team collaboration.
Sentiment score
7.8
PagerDuty Operations Cloud excels in scalability, integration, and management, though licensing costs may pose scaling challenges for enterprises.
It handles large volumes of alerts without limitations.
I rate the scalability of BigPanda at eight.
BigPanda facilitates better collaboration between IT teams by providing a shared view of incidents and requests.
The product was highly scalable, with no limits on the number of applications or event routing rules.
 

Stability Issues

Sentiment score
7.4
BigPanda is stable with resolved initial issues, prompt notifications, high availability, but manual alert checks are still needed.
Sentiment score
8.3
PagerDuty Operations Cloud is praised for stability and reliability, with quick resolutions for rare notification delays and effective support.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
 

Room For Improvement

BigPanda needs better analytics, intuitive interface, improved integration, reduced costs, and enhanced dashboard, automation, and reporting features.
PagerDuty users seek better time zone handling, UI intuitiveness, integration, automation, and efficient incident management with enhanced analytics.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
I am not sure if we can pull reports of bulk incidents in different formats like PDF, Excel, or CSV.
The planned maintenance feature in BigPanda needs enhancements due to its limited scheduling options.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
 

Setup Cost

BigPanda offers flexible, mid-range pricing ideal for high-growth companies, with scenarios varying based on existing solutions and discounts.
PagerDuty Operations Cloud offers flexible pricing, but costs can be high; users find it competitive and valuable.
 

Valuable Features

BigPanda enhances service reliability with AI/ML, streamlined integration, automation, real-time notifications, and a centralized alert dashboard.
PagerDuty Operations Cloud provides seamless incident management with integrations, automation, and user-friendly features, enhancing alert routing and communication.
Its automation has significantly improved incident response times, reducing the process to within one minute.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
 

Categories and Ranking

BigPanda
Ranking in IT Alerting and Incident Management
12th
Ranking in AIOps
18th
Average Rating
7.2
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
IT Infrastructure Monitoring (51st)
PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Ranking in AIOps
9th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (13th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

As of April 2025, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 5.6%, up from 4.8% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 22.1%, down from 30.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
19%
Manufacturing Company
10%
Insurance Company
7%
Computer Software Company
21%
Financial Services Firm
13%
Manufacturing Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about BigPanda vs. PagerDuty Operations Cloud and other solutions. Updated: February 2025.
847,625 professionals have used our research since 2012.