BigPanda vs PagerDuty Operations Cloud comparison

BigPanda and PagerDuty are both solutions in the IT Alerting and Incident Management category. BigPanda is ranked #9 with an average rating of 8.3, while PagerDuty is ranked #1 with an average rating of 8.5. BigPanda holds a 2.7% mindshare in IMS, compared to PagerDuty’s 8.3% mindshare. Additionally, 85% of BigPanda users are willing to recommend the solution, compared to 99% of PagerDuty users who would recommend it.

BigPanda

Read 20 BigPanda reviews

4,540 Views
1,135 Comparison Views

85% willing to recommend

PagerDuty Operations Cloud

Read 92 PagerDuty Operations Cloud reviews

9,341 Views
4,857 Comparison Views

99% willing to recommend

BigPanda

PagerDuty Operations Cloud

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jun 11, 2026

PagerDuty Operations Cloud and BigPanda are competing in the incident management and integration platform category. BigPanda seems to have the upper hand in automation and AI-driven insights, which are critical for real-time incident management.

Features: PagerDuty Operations Cloud provides real-time alert notifications, automated incident escalation, and integration with AWS, Datadog, and CloudWatch, boosting response time and coordination. BigPanda excels in AI-driven event correlation and alert deduplication, which significantly reduces noise and improves efficiency by providing enriched alert data and efficient resolution management.

Room for Improvement: PagerDuty Operations Cloud's main issues include its high pricing for smaller teams and the need to improve reporting accuracy and mobile app functionality. BigPanda could enhance its AI integration and offer more flexible correlation tuning while also improving its communication capabilities.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud is recognized for its reliability and responsive 24/7 customer service, making it user-friendly and stable. BigPanda provides robust customer service with a focus on AI-driven insights and automated workflows, although PagerDuty is preferred for ease of integration and stability.

Pricing and ROI: PagerDuty Operations Cloud's pricing may be prohibitive for smaller teams, but it offers substantial value for large organizations by reducing MTTR and improving efficiency. Its ROI is enhanced by minimizing downtime. BigPanda offers competitive pricing and is cost-effective for event management through AI and automation, leading to improved incident response times and overall service quality.

To learn more, read our detailed BigPanda vs. PagerDuty Operations Cloud Report (Updated: June 2026).

Buyer's Guide

BigPanda vs. PagerDuty Operations Cloud

June 2026

Download the complete report

Helped 907,768 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.5

BigPanda surpasses Netcool in efficiency, reducing resources and enhancing incident resolution and recovery times for heavy users.

Sentiment score

5.5

PagerDuty Operations Cloud boosts efficiency, reduces downtime, enhances incident response, and achieves financial gains through automation and streamlined processes.

BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.

reviewer2691138

Technical Lead

BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.

CHANTI BANOTH

Software Engineer at Trianz

Resource count has probably reduced by about ten to twenty percent due to the reduced incident count, which enables me to identify issues faster, meaning business recovery is quicker.

KiranMs

Director Of Engineering at Broadcom Inc.

For more quotes and insights, download the BigPanda report

The escalation was not possible at all before, which led to the L1 team being under too much stress.

Mukesh Ts

Software Developer at Webspruce

The alert reduction feature has greatly impacted our ability to prevent costly incidents, as we can accurately respond to alerts with the help of autonomous AI agents, which reduces erroneous notifications.

DeepakReddy

Sr.Devops engineer at Scaler

We definitely save time with PagerDuty Operations Cloud. It saves more than half an hour—30 minutes—for each incident.

reviewer2835345

Sr. Specialist at a tech vendor with 10,001+ employees

For more quotes and insights, download the PagerDuty Operations Cloud report

Customer Service

Sentiment score

6.5

BigPanda's support is praised for responsiveness and effectiveness, despite occasional delays, with some users noting communication issues.

Sentiment score

7.0

PagerDuty Operations Cloud support is generally praised for responsiveness and expertise, though some suggest improvements in response times and noise issues.

If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.

Atharva Jagdale

Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees

Companies like CoreLogix, which is a log platform, achieve ten out of ten due to their responsiveness.

Michael Wenn

CEO / Co-Founder at Aiops ltd

For technical support, we have only had to address password resets and alert mismatching.

reviewer2691138

Technical Lead

For more quotes and insights, download the BigPanda report

PagerDuty Operations Cloud is a good product for the organization and the support team is highly effective and responsive.

Navin Samuel

Delivery Manager at Cognizant

We have standing weekly calls to discuss any doubts, and there is a dedicated team, including an engineer and a PagerDuty Relations Manager, assigned to support us.

Pavithra Jadapa

Technology Analyst at Infosys

we have never had an issue when reaching out to someone in customer service

Kkonovalov Kanavalev

Senior Cloud Operations Engineer at IMO Health

For more quotes and insights, download the PagerDuty Operations Cloud report

Scalability Issues

Sentiment score

7.2

BigPanda efficiently scales across environments, managing numerous alerts and servers, with high ratings despite occasional peak-time delays.

Sentiment score

7.2

PagerDuty Operations Cloud effectively handles scalability and integration needs, though licensing can be a concern for smaller teams.

It handles large volumes of alerts without limitations.

Sneha Vigneshwari

Works

We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.

CHANTI BANOTH

Software Engineer at Trianz

I rate the scalability of BigPanda at eight.

RajneeshKumar3

Manager Observability at ICE

For more quotes and insights, download the BigPanda report

Scalability for PagerDuty Operations Cloud is excellent, and I rate it at 9.9.

Chandrakanth Sangale

Network Operations Center Engineer at HTC Global Inc

Whatever top-notch tools we are using as an enterprise solution, PagerDuty Operations Cloud has kept itself current and integrates nicely with all the tools we use these days.

Ausaaf Ahmad

Lead Engineer, Cloud Operations at a tech vendor with 5,001-10,000 employees

We are able to extend our PagerDuty Operations Cloud configuration without major challenges or changes to our overall operational model.

Di Singh Negi

Lead Data Ops Engineer at Wipro Limited

For more quotes and insights, download the PagerDuty Operations Cloud report

Stability Issues

Sentiment score

7.5

BigPanda is stable with slight slowdowns; users request intuitive features, appreciate communication, and note improved stability and task management.

Sentiment score

8.3

PagerDuty Operations Cloud is praised for reliability, effective integration, and minimal downtime, maintaining high satisfaction and enterprise scalability.

BigPanda is now stable.

Sneha Vigneshwari

Works

I would rate the availability of BigPanda at nine because it's almost 99.99% available.

RajneeshKumar3

Manager Observability at ICE

However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.

CHANTI BANOTH

Software Engineer at Trianz

For more quotes and insights, download the BigPanda report

We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

It never breaks down for us, and considering I have devoted 20 years of my career to IT infrastructure operations, where everything typically breaks down, including Jira and ServiceNow, it is impressive to say that PagerDuty Operations Cloud has not caused disruptions.

Divyajyoti Ghosh

CSO C Apac at Autodesk, Inc.

PagerDuty Operations Cloud is the most stable solution.

Hitesh Lodha

Senior Cloud Engineer at Ollion

For more quotes and insights, download the PagerDuty Operations Cloud report

Room For Improvement

BigPanda requires AI enhancements, bug fixes, improved usability, expanded features, and better integration to address cost and performance issues.

Enhancements needed in PagerDuty include cost reduction, improved alert management, AI integration, UI updates, and better tool integration.

A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.

Sneha Vigneshwari

Works

It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.

CHANTI BANOTH

Software Engineer at Trianz

If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.

Atharva Jagdale

Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees

For more quotes and insights, download the BigPanda report

It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

JeremyEmmett

Sr Director - Global Support APJ at HashiCorp

With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users.

Nambi Srinivasan

Senior SRE at IBM

Additionally, I think a sandbox mode would be helpful for new team members, allowing us to guide them in simulating alerts, performing escalation policies, and creating PagerDuty Operations Cloud channels.

Aashish Bhandari

Dev Ops Engineer | Cloud Cost Optimization at HCLSoftware

For more quotes and insights, download the PagerDuty Operations Cloud report

Setup Cost

BigPanda offers competitive pricing and flexible licensing, benefiting high-growth companies with potential costs reaching $200,000 annually.

PagerDuty pricing attracts enterprises but may deter smaller teams; a flexible trial could improve user experience.

The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.

CHANTI BANOTH

Software Engineer at Trianz

There are indirect costs related to managing open-source products, leading to resource investment in maintaining the dashboards for these capabilities.

KiranMs

Director Of Engineering at Broadcom Inc.

For more quotes and insights, download the BigPanda report

I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part.

Nambi Srinivasan

Senior SRE at IBM

The pricing for PagerDuty Operations Cloud is a bit expensive, especially for startups like us, compared to the other platform which I mentioned, which is Rootly.

Shashank Venugopal

Dev Ops Engineer at a consultancy with 11-50 employees

Licensing is straightforward but scaling seats for larger teams can get expensive, especially when adding advanced features.

reviewer2879727

Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees

For more quotes and insights, download the PagerDuty Operations Cloud report

Valuable Features

BigPanda enhances incident management with AI-driven analysis, reducing response times via integration and alert consolidation for improved reliability.

PagerDuty Operations Cloud enhances team efficiency with automation, integration, and real-time alerts, improving service availability and reducing downtime.

Its automation has significantly improved incident response times, reducing the process to within one minute.

Sneha Vigneshwari

Works

It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.

RajneeshKumar3

Manager Observability at ICE

BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.

reviewer2691138

Technical Lead

For more quotes and insights, download the BigPanda report

It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.

JeremyEmmett

Sr Director - Global Support APJ at HashiCorp

In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.

Ajaykumar Gupta

Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank

Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.

Mukesh Ts

Software Developer at Webspruce

For more quotes and insights, download the PagerDuty Operations Cloud report

Categories and Ranking

BigPanda

Ranking in IT Alerting and Incident Management

9th

Ranking in AIOps

9th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (21st)

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Ranking in AIOps

5th

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Process Automation (5th), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)

Mindshare comparison

As of August 2026, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 2.7%, down from 4.7% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 8.3%, down from 22.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	8.3%
BigPanda	2.7%
Other	89.0%

IT Alerting and Incident Management

Featured Reviews

Michael Wenn

CEO / Co-Founder at Aiops ltd

Automated incident workflows have reduced alert noise and now improve response efficiency

In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.

Read full review

reviewer2879727

Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees

Unified incident response has reduced alert noise and improves on-call focus and coordination

PagerDuty Operations Cloud could improve its noise reduction by making deduplication and suppression more automated instead of manually tuned, and the service dependency graph could be more intuitive with cleaner visuals and easier-to-understand root cause tracing during major incidents. Automation could go further with smarter runbook triggers and AI-driven suggestions to help find root causes, which could save a lot of time for engineers who are struggling to understand what is actually happening. These AI capabilities could lower the time by maybe 50–60%. Analytics and reporting could be more flexible, allowing custom dashboards and filters and team-level MTTA and MTTR breakdowns, so that it is segregated based on teams and it is much easier to have custom dashboards for the teams to understand more. Alert storms were a recurring frustration for the on-call team, and escalation overrides and service dependency graphs can get a bit confusing in larger environments. More customizable analytics and smarter automation would make the platform even easier, more flexible and more powerful for the team to understand. PagerDuty Operations Cloud could improve its analytics flexibility with customized dashboards and AI capabilities to be more trained and more reliable. Service dependency mapping can also feel cluttered in big environments, making it harder to trace upstream and downstream impacts during bigger incidents. We implemented PagerDuty Operations Cloud's AI to help with alert grouping and early incident insights, but accuracy was not consistent enough to rely on during critical events. It occasionally grouped unrelated alerts or missed correlations, which limited the operational efficiency gains we expected. The on-call team still depended heavily on manual triage because AI suggestions were not always aligned with the real root cause. Overall, AI added some value but it has not yet reached the reliability needed to significantly improve the incident response efficiency. It needs more training or more work.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.

See recommendations

907,768 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

24%

Manufacturing Company

10%

Outsourcing Company

Healthcare Company

Financial Services Firm

12%

Performing Arts

11%

Outsourcing Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	30
Midsize Enterprise	22
Large Enterprise	74

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What is your experience regarding pricing and costs for BigPanda?

Regarding extra expenses, I pay more for communication and do not incur costs for another dashboard perspective, but there are indirect costs related to managing open-source products, leading to re...

See all answers

What needs improvement with BigPanda?

Something that comes to mind regarding improvements is communication, as I rely heavily on another tool. If BigPanda could provide communication capabilities beyond just sending notifications—such ...

See all answers

What is your experience regarding pricing and costs for PagerDuty?

I am not sure about the influence of PagerDuty Operations Cloud on revenue protection in terms of reducing alert fatigue and incident costs, as these are organizational-level decisions, and employe...

See all answers

What needs improvement with PagerDuty?

I think PagerDuty Operations Cloud could be improved by having two fields for incident updates. In my work, I handle incidents that have two fields: work notes visible only to developers working on...

See all answers

What is your primary use case for PagerDuty?

My usual use cases with PagerDuty Operations Cloud involve handling incidents through a full flow. When there is an outage, an incident is created that can be either severity one or severity two. A...

See all answers

Comparisons

Moogsoft vs BigPanda

Compared 10% of the time

Splunk ITSI (IT Service Intelligence) vs BigPanda

Compared 6% of the time

Zabbix vs BigPanda

Compared 5% of the time

Dynatrace vs BigPanda

Compared 5% of the time

ServiceNow vs BigPanda

Compared 4% of the time

More BigPanda Competitors

Opsgenie vs PagerDuty Operations Cloud

Compared 8% of the time

xMatters vs PagerDuty Operations Cloud

Compared 7% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 6% of the time

Moogsoft vs PagerDuty Operations Cloud

Compared 5% of the time

Splunk On-Call vs PagerDuty Operations Cloud

Compared 5% of the time

More PagerDuty Operations Cloud Competitors

Product Reports

Buyer's Guide

BigPanda

July 2026

Download BigPanda product report

Buyer's Guide

PagerDuty Operations Cloud

July 2026

Download PagerDuty Operations Cloud product report

Overview

BigPanda enhances incident management through root cause analysis, alert deduplication, and event correlation. The AI-driven platform is designed for environments with high alert volumes, providing insights for data-driven decisions and seamless integration with tools like ServiceNow and Teams.

BigPanda addresses the complexities of incident management by offering an AI-focused approach to anomaly detection. Automation improves response times, while unified analytics supports informed decision-making. Despite AI integration and usability needing enhancement, the platform simplifies observability and ticketing through integrations with New Relic and Slack. Features like enrichment mapping and unified search improve functionality, though reporting and visualization aspects require development.

What are the key features of BigPanda?

Root Cause Analysis: Efficient identification of the sources of incidents.
Alert Deduplication: Reduces alert noise by consolidating duplicates.
Event Correlation: Connects related alerts for easier incident management.
Automation: Streamlines processes for faster response times.
Seamless Integration: Connects with tools like ServiceNow and Teams.

What benefits or ROI can users find in reviews?

Increased Efficiency: Automates incident management tasks.
Operational Insights: Provides valuable analytics for strategic decisions.
Improved Collaboration: Integrates notifications with Slack and other platforms.
Reduced Alert Fatigue: Deduplication and suppression improve focus on critical issues.

BigPanda is widely implemented in industries focusing on observability and predictive analysis, providing efficient alert processing and incident management. Users utilize its capabilities to seamlessly integrate with solutions like Dynatrace, particularly in environments that handle high volumes of alerts, ensuring effective notification delivery through various platforms.

BigPanda

PagerDuty Operations Cloud focuses on efficient incident management, featuring advanced alert and notification systems, mobile alerts, and AI-driven functionalities that facilitate streamlined on-call schedules and integrations with major monitoring tools.

PagerDuty Operations Cloud offers comprehensive incident management with real-time alerts and notifications via mobile, SMS, and calls. This empowers teams to respond swiftly and reduce missed incidents. Efficient on-call management through automated scheduling and escalation enhances team productivity, while AI-driven alert grouping minimizes noise. Integration with tools like AWS and Datadog further streamlines operations.

What are the key features of PagerDuty Operations Cloud?

Real-time Incident Alerts: Improves response times by ensuring immediate notifications.
AI-driven Alert Grouping: Minimizes noise for enhanced focus and efficiency.
Automated Scheduling: Streamlines on-call management and escalation.
Monitoring Tool Integration: Seamlessly works with tools like AWS and Datadog.
Mobile Alerts: Enables SMS and call notifications for instant communication.

What benefits and ROI should users consider?

Increased Efficiency: Reduces operational burden through automation.
Improved Team Productivity: Lowers incident noise and accelerates resolution.
Enhanced Customization: Tailors alert prioritization and escalation policies.
Time Savings: Expedites incident management and reduces error rates.

PagerDuty Operations Cloud implementation spans industries like e-commerce and IT services, where it automates anomaly detection and manages high-severity incidents. Its integration capabilities and AIOps features significantly enhance incident management, proving valuable for sectors demanding real-time performance and responsiveness.

PagerDuty

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Buyer's Guide

BigPanda vs. PagerDuty Operations Cloud

June 2026

Free Report: BigPanda vs. PagerDuty Operations Cloud

Find out what your peers are saying about BigPanda vs. PagerDuty Operations Cloud and other solutions. Updated: June 2026.

DOWNLOAD NOW

907,768 professionals have used our research since 2012.

See our BigPanda vs. PagerDuty Operations Cloud report.

See our list of best IT Alerting and Incident Management vendors and best AIOps vendors.

We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.