PagerDuty Operations Cloud surpasses its competitors by offering real-time incident response, automation, and machine learning-driven insights that enhance operational efficiency and reliability, empowering businesses to mitigate disruptions effectively and maintain optimal performance.
It is not cheap.
Pricing and licensing is quite expensive. But for the value the product provides, it seems at par in the market.
It is not cheap.
Pricing and licensing is quite expensive. But for the value the product provides, it seems at par in the market.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
Zabbix is a comprehensive monitoring solution that is widely used across various industries. Its primary use case is for monitoring infrastructure, including physical, virtual, and network aspects.
Zabbix helps organizations by providing valuable metrics for preventive maintenance and capacity planning, proactive monitoring and alerting, monitoring a wide range of hardware equipment, optimizing work processes, improving customer experiences, enabling remote appointments with visual communication, and providing an overview of bandwidth consumption.
With Zabbix, organizations can conveniently monitor network metrics in one place, saving time and improving efficiency.
It’s free of cost.
It is a true open-source solution, so there are no licensing costs.
It’s free of cost.
It is a true open-source solution, so there are no licensing costs.
SolarWinds NPM is a network monitoring solution that enables you to detect, diagnose, and resolve network performance issues and outages quickly and efficiently. The solution is a powerful tool that can help you increase service levels, reduce downtime with multi vendor network monitoring, simplify the management of complex network devices, improve operational efficiency, and much more.
Excluding the costs of running VMs and physical blade servers, our licensing costs run around US$200,000/year for over 60 polling engines.
I think that the cost has risen, but the functionality and versatility is way above other products.
Excluding the costs of running VMs and physical blade servers, our licensing costs run around US$200,000/year for over 60 polling engines.
I think that the cost has risen, but the functionality and versatility is way above other products.
AutoSys Workload Automation is used by organizations for executing thousands of automations, managing server workloads, scheduling CP jobs, file transfers, enterprise batch scheduling, and ETL processing.
Validate how many agents you need beforehand.
CA pricing has been a problem, and not looked upon favorably here at all.
Validate how many agents you need beforehand.
CA pricing has been a problem, and not looked upon favorably here at all.
SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.
The pricing and licensing are fair.
Our licensing fees are approximately $30 per user, per month.
The pricing and licensing are fair.
Our licensing fees are approximately $30 per user, per month.
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
VMware Tanzu Observability by Wavefront is a powerful solution primarily used for consulting and helping company DevOps teams. It offers native Kubernetes support, open-source technology support, and excellent technical support.
With easy third-party integration and scalability, it provides stability and good visibility. It enhances container platform support and security, enabling organizations to enhance compatibility with various technologies.
Tanzu allows for easy deployment and provides insights for monitoring applications, making it a valuable tool for organizations using VMware's tech solutions.
Educational pricing is available for this solution.
We were given a year's worth of service. It was included within our ELA. We were trying to do a proof of concept, which is almost over now.
Educational pricing is available for this solution.
We were given a year's worth of service. It was included within our ELA. We were trying to do a proof of concept, which is almost over now.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
With product discounts which can be negotiated, the product is a great value.
You buy the hardware and then you get Cisco UCS Manager for free.
With product discounts which can be negotiated, the product is a great value.
You buy the hardware and then you get Cisco UCS Manager for free.
Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.
From the pricing perspective, they are on the higher side as compared to other competitors.
The cost of the solution depends on the package you select and is per user.
From the pricing perspective, they are on the higher side as compared to other competitors.
The cost of the solution depends on the package you select and is per user.
You have to have the right level of budget to afford this solution.
It is a costly solution.
You have to have the right level of budget to afford this solution.
It is a costly solution.
Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.
Pricing is reasonable.
Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it.
Pricing is reasonable.
Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it.
Setup costs can be high depending on the partner, but it is worth it.
It is competitive.
Setup costs can be high depending on the partner, but it is worth it.
It is competitive.
If the licensing were cheaper, our customer might buy more.
Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later.
If the licensing were cheaper, our customer might buy more.
Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later.
Make expensive service outages a thing of the past. Remediate issues faster, reduce on-call burnout and keep your services up and running.
Identify the person with the right experience and expertise to work on any incident. Plus, streamline on-call schedules and escalations.
The price of the solution could be less expensive.
The price of the solution could be less expensive.
The OnSolve Platform for Critical Event Management is a comprehensive solution designed to help organizations effectively manage critical events. Its primary use case is to provide real-time situational awareness, enabling organizations to proactively respond to and mitigate potential threats.
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
The product is affordable for small businesses.
The price is on the higher side. The support is included in the standard licensing fees.
The product is affordable for small businesses.
The price is on the higher side. The support is included in the standard licensing fees.
SQL Diagnostic Manager for SQL Server helps database administrators to find and fix SQL Server performance problems in physical, virtual, and cloud environments. Unlike its competition, it provides effective scalability, advanced SQL query analysis and optimization, prescriptive analysis with corrective SQL scripts, powerful automated alert responses, broad PowerShell integration, complete customization, and extensive support for current and legacy SQL Server and Windows.
The pricing is reasonable, it's comparable with the competitors.
The pricing is reasonable, it's comparable with the competitors.
The licensing is yearly, and although I'm happy with the pricing I do think it could be better.
Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring.
The licensing is yearly, and although I'm happy with the pricing I do think it could be better.
Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring.
ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.
