OpsRamp Reviews

Name: OpsRamp
Brand: OpsRamp
Rating: 4.0 (11 reviews)

4.0 out of 5

11 reviews
81% willing to recommend

What is OpsRamp?

OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.

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OpsRamp is the #6 ranked solution in top Event Monitoring solutions, #13 ranked solution in top AIOps solutions, and #29 ranked solution in Infrastructure Monitoring tools. PeerSpot users give OpsRamp an average rating of 8.0 out of 10. Based on the analysis of the 11 most recent OpsRamp reviews, the overall sentiment is positive, with a sentiment score of 7.4. (The highest in the category). OpsRamp is most commonly compared to SCOM: OpsRamp vs SCOM. OpsRamp is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Helped 824,053 peers since 2012

Featured reviews

Muhammad Umair Gulfam

Implementation Engineer at a computer software company with 201-500 employees

There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.

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Sanket Bakare

Sr. Solution Consultant at Tietoevry

This is an emerging tool and they have tried to consolidate everything not always with success. Automation, for example, needs to be improved to simplify the use of libraries for a gen operator. They're trying to do everything at once, and as a result, some areas are weak. In the next release, I'd like to see an improved dashboard because the current one is very basic. Reporting could also be improved to make it more customizable. It would be helpful for us to see executive reports more frequently, ideally on a weekly basis. Customization is the most important aspect, and it's applicable to both dashboards and reporting.

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Abhishek Gowsika

Business Operations Analyst at Tableau

The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind. The report building feature of this solution could definitely be enhanced to be more straightforward to use, and to allow for different parameters for reporting to be input, such as showing the version in use in a clients environment. The product also tends to release updates first and find out there is an issue later. This leads to clients reporting bugs in the running performance.

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OpsRamp mindshare

Product category:

As of December 2024, the mindshare of OpsRamp in the Event Monitoring category stands at 15.7%, up from 8.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Event Monitoring

PeerAnalyst reports

Type	Title	Date
Category	Event Monitoring	Dec 21, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 21, 2024	Download
Comparison	OpsRamp vs ServiceNow IT Operations Management	Dec 21, 2024	Download
Comparison	OpsRamp vs BMC TrueSight Operations Management	Dec 21, 2024	Download
Comparison	OpsRamp vs SCOM	Dec 21, 2024	Download

Title	Rating	Mindshare	Recommending
SCOM	3.9	7.4%	86%	81 interviews Add to research
ServiceNow IT Operations Management	4.1	18.5%	94%	39 interviews Add to research

Valuable Features

OpsRamp's valuable features include monitoring and alerting tools, integration with Zendesk, artificial intelligence, predictive analysis, event correlation, patch management, dashboards creation for CPU memory and SQL servers, URL monitoring, accurate reporting, personalized dashboards, hybrid infrastructure monitoring, application transaction monitoring, and single pane of glass view. Users appreciate alert generation, machine learning insights, service maps, and deep correlation capabilities. OpsRamp assists small and medium-sized businesses in multiple areas.

"It is a pretty stable solution."
"Most features work fine."
"The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution."

Room for Improvement

OpsRamp users suggest improvements for its ITSM platform's maturity and performance, including better change and incident management capabilities. They recommend a self-service portal for cloud deployments and enhanced process automation. Users report issues with critical alerts, search functionality, the user interface's accessibility, and report building. Patch management inconsistencies and a need for greater customization in dashboards and reporting are noted. Requests for improved network capabilities and a more engaged product team are also mentioned.

"OpsRamp had shortcomings associated with its network capabilities."
"We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly.Since clients want patches applied as soon as possible, we manually patch those remaining devices."
"OpsRamp cannot be scaled for big and large company deployments."

ROI

Users noted a significant return on investment from OpsRamp, highlighting improvements in IT operations management efficiency and cost-saving benefits. They appreciated its ability to streamline workflows through automation and observed a reduction in downtime incidents. The centralized monitoring capabilities helped drive faster issue resolution times, contributing to increased productivity and operational agility. Enhanced visibility into network performance was frequently mentioned, aiding in proactive issue management and reducing the need for additional resources.

Pricing

OpsRamp pricing works on annual licensing based on resource count per tenant, making it an economical choice compared to competitors. Organizations report paying for a yearly subscription that grants full platform access, including all new technologies developed. The solution is offered in bundles, with costs dependent on resource usage, and is considered affordable by many users.

"OpsRamp is a cost-effective solution."
"I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."
"There is an annual licensing fee to use OpsRamp."

Popular Use Cases

OpsRamp is primarily utilized for IT operations management, including monitoring automation, infrastructure monitoring, inventory management, incident management, URL availability, noise reduction, operational efficiency, and network and storage device onboarding. It is also used for predictive analysis, interconnection between tools, and managing complex environments with multiple thresholds applied to resources. OpsRamp supports Azure Virtual Desktop patch management and aids in tools consolidation projects for IT purposes in manufacturing and other sectors.

Service and Support

OpsRamp customer service is responsive and proactive, scheduling regular meetings. Technical support is highly knowledgeable, quick to respond, and offers training. However, issues include occasional slow responses and language barriers. Resources on the website can be complicated. Customers find OpsRamp support helpful for resolving account access issues and improving functionality, such as automating alerts. Overall, OpsRamp technical support receives high ratings for effectiveness.

Deployment

OpsRamp's initial setup is straightforward and takes minimal time. Deployment varies by environment but typically ranges from days to weeks. Users noted it as smooth, easy, and suitable for medium to large enterprises. Some mentioned needing time and training. Integration with service accounts and ITSM tools was noted as simple, and users appreciated the SaaS model for its ease of use and minimal hardware requirements.

Scalability

OpsRamp is highly scalable, accommodating both internal and external users effectively. It supports scaling up or down based on devices or workloads and allows the addition and management of users, including administrators. Though generally reliable, an increase in users may occasionally cause connection issues. It integrates well with most industry technologies.

Stability

Organizations generally find OpsRamp to be a stable tool with minimal maintenance required. It is mentioned as stable but occasionally encountering agent and performance issues, especially when scaling up users. Users rate its stability around eight out of ten, and some compare its stability favorably against SolarWinds. Despite some minor issues, the majority are satisfied with its stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpsRamp Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

13%

Financial Services Firm

11%

Insurance Company

Energy/Utilities Company

Real Estate/Law Firm

Healthcare Company

Government

Media Company

Retailer

Wholesaler/Distributor

Educational Organization

University

Pharma/Biotech Company

Non Profit

Construction Company

Recreational Facilities/Services Company

Consumer Goods Company

Comms Service Provider

Performing Arts

Hospitality Company

Transportation Company

Outsourcing Company

Non Tech Company

Legal Firm

Logistics Company

Marketing Services Firm

Aerospace/Defense Firm

Venture Capital & Private Equity Firm

Compare OpsRamp with alternative products

Learn more about OpsRamp

OpsRamp Features

OpsRamp has many valuable key features. Some of the most useful ones include:

Modern infrastructure monitoring: OpsRamp provides end-to-end visibility across applications, data centers, public clouds, point tools, and more.

Intelligent incident management: With this OpsRamp feature, you gain better problem identification, impact analysis, and first response for incidents with a streamlined process. This leads to proactive resolution and automated remediation that natively integrates with your ITSM tools.

Modern IT operations management: OpsRamp can help you consolidate your multiple point tools with its modern, SaaS-based IT operations platform. The solution can combine artificial intelligence, hybrid infrastructure monitoring, incident remediation, and service and topology mapping, so it can easily evolve with your organization

Service-centric AIOps: OpsRamp gives you the ability to examine your incidents, establish a tight feedback loop between your different teams, and reduce alert floods. Additionally, the solution enables your organization to deliver quick resolutions by using OpsQ, its artificial intelligence-powered event management engine.

Cloud migration: OpsRamp is a true multi-tenant, multi-tier SaaS platform that helps you move more applications and workloads to the cloud faster.

Curated dashboards: By using OpsRamp, IT teams can build curated dashboards using PromQL queries. A central dashboard repository can also be created if needed, and dashboards can be reused for shared IT services as necessary.

Topology maps: With OpsRamp’s service-aware topology maps, you are able to keep track of your entire hybrid IT infrastructure, enabling you to troubleshoot issues by using real-time dependencies for hybrid services.

OpsRamp Benefits

There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:

Autodiscovery: OpsRamp auto-discovers multi-cloud and on-premises infrastructure across your IT environment and maps it to your IT services.

Multi-cloud telemetry and real-time events: The solution captures multi-cloud telemetry and real-time events as they occur so that your organization is able to make data-driven decisions by using the right performance and consumption insights.

Take action faster: OpsQ, the solution’s AIOps event management engine, drives faster incident resolution and helps reduce MTTD/MTTR of business-critical services.

Improved efficiency: OpsRamp helps deliver IT operations as a service. With the platform, you can automate workloads, manage multi-cloud costs, and see your IT operations become more efficient.

Flexible integrations: With OpsRamp, you do not have to get rid of your existing tools. The OpsRamp platform can consolidate them all into one contextual view using the metrics that matter most.

Monitoring integration support: OpsRamp delivers monitoring integration support for more than 150 cloud services across the leading three cloud providers: Amazon Web Services, Microsoft Azure, and Google Cloud.