OpenText Operations Bridge vs OpsRamp comparison

OpenText Operations Bridge

Read 11 OpsRamp reviews

1,081 Views
773 Comparison Views

81% willing to recommend

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 23, 2025

OpenText Operations Bridge and OpsRamp compete in the IT operations management category. OpsRamp seems to have the upper hand due to its cost-effectiveness and predictive analysis capabilities.

Features: OpenText Operations Bridge offers comprehensive event correlation, root cause analysis, and integration capabilities, with a consolidated dashboard and flexible scalability. It supports various OS levels and is appreciated for its infrastructure visibility and cost optimization. OpsRamp is recognized for its infrastructure dashboards, robust alerting and monitoring features, and artificial intelligence capabilities. Its single-pane view and predictive analysis are also noteworthy.

Room for Improvement: OpenText Operations Bridge faces challenges with setup complexity, performance, and AI functionality. Its support system has consistency issues, and the licensing model is seen as costly. OpsRamp needs improvements in its ITSM platform, service portal functions, and handling of occasional false alerts. Custom dashboards and process automation are areas for enhancement.

Ease of Deployment and Customer Service: OpenText Operations Bridge is mainly deployed on-premises with hybrid cloud options, receiving mixed feedback on support quality. OpsRamp focuses on public cloud deployments and offers satisfactory customer service, though technical support has offshoring issues affecting response quality.

Pricing and ROI: OpenText Operations Bridge is perceived as expensive for smaller companies due to a complex licensing model, yet it provides significant ROI through integration and efficiency. OpsRamp is viewed as economical, offering simpler licensing and competitive pricing based on resource usage with a perpetual licensing option.

To learn more, read our detailed OpenText Operations Bridge vs. OpsRamp Report (Updated: January 2025).

OpenText Operations Bridge vs. OpsRamp

January 2025

Download the complete report

Helped 838,533 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Operations Bridge

Ranking in Event Monitoring

8th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

IT Operations Analytics (11th), Cloud Monitoring Software (31st)

OpsRamp

Ranking in Event Monitoring

5th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (27th), AIOps (11th)

Mindshare comparison

As of February 2025, in the Event Monitoring category, the mindshare of OpenText Operations Bridge is 6.1%, up from 6.1% compared to the previous year. The mindshare of OpsRamp is 15.9%, up from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Powerful data integration, comprehensive automation, and hybrid compatibility

The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

Read full review

Muhammad Umair Gulfam

Implementation Engineer at a computer software company with 201-500 employees

Automates Azure resource monitoring and inventory management but slow with real-time patch status

There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Purely, its flexibility is the most valuable aspect. It is hugely configurable."

"The preloaded rules and ways to monitor your systems are a must."

"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."

"OpsBridge has good event correlation facilities and root-cause identification algorithms."

"The initial setup is pretty straightforward. It's not complex at all."

"It's a very good product overall."

"We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems."

"The most valuable feature is its ability to integrate with everything."

More OpenText Operations Bridge pros

"Predictive analysis is a valued feature."

"The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution."

"The technical support is fantastic, and they are fast to respond."

"The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful."

"The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds."

"Most features work fine."

"We find the products seamless integration with Zendesk to be extremely valuable to our business."

"The most valuable feature of this solution in my experience, is that the available reporting is quite accurate."

More OpsRamp pros

Cons

"We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery."

"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."

"The latest versions of the service reporting dashboards need improvement, such as service modeling."

"Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling."

"pology-based event correlation does not work well with NNM events."

"Implementation could be improved."

"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."

"Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering."

More OpenText Operations Bridge cons

"We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly. Since clients want patches applied as soon as possible, we manually patch those remaining devices."

"OpsRamp had shortcomings associated with its network capabilities."

"The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind."

"Automation is currently quite complex and needs to be improved."

"The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out."

"An area of improvement would be application monitoring."

"I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp."

"OpsRamp cannot be scaled for big and large company deployments."

More OpsRamp cons

Pricing and Cost Advice

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

"It is competitive."

"The cost is very high."

"Setup costs can be high depending on the partner, but it is worth it."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"Pricing is very flexible and depends on the modules selected as per the requirement."

"The licensing cost for this solution is approximately $1,000 USD."

"There is an annual licensing fee to use OpsRamp."

"OpsRamp is a cost-effective solution."

"I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."

"You pay it for a year and you'll have full access to the entire platform, not only for monitoring and alerting, you will have access to the entire platform, and whatever technology they develop will be made available to you."

See which vendors are best for you

Use our free recommendation engine to learn which Event Monitoring solutions are best for your needs.

See recommendations

838,533 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

23%

Financial Services Firm

21%

Computer Software Company

10%

Government

Computer Software Company

14%

Manufacturing Company

13%

Financial Services Firm

11%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Micro Focus Operations Bridge?

It is stable.

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

Pricing for OpenText is considered very high compared to competitors. The licensing model is complicated, with separate licenses for different components like OBM and Smile, making it difficult to ...

What needs improvement with Micro Focus Operations Bridge?

We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery. Operations Bridge also lacks in the preparatio...

What do you like most about OpsRamp?

Most features work fine.

What is your experience regarding pricing and costs for OpsRamp?

OpsRamp is a cost-effective solution.

What needs improvement with OpsRamp?

OpsRamp had shortcomings associated with its network capabilities. When my company introduced OpsRamp at a discussion, I saw that its network capabilities, which were not there, were in the process...

SCOM vs OpenText Operations Bridge

Comparisons

Compared 33% of the time

BMC Helix Monitor vs OpenText Operations Bridge

Compared 24% of the time

More OpenText Operations Bridge Competitors

Dynatrace vs OpsRamp

Compared 15% of the time

ServiceNow IT Operations Management vs OpsRamp

Compared 13% of the time

Datadog vs OpsRamp

Compared 12% of the time

SolarWinds NPM vs OpsRamp

Compared 11% of the time

Nagios XI vs OpsRamp

Compared 2% of the time

More OpsRamp Competitors

Product Reports

OpenText Operations Bridge

February 2025

Download OpenText Operations Bridge product report

Download OpsRamp product report

February 2025

Also Known As

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

No data available

Overview

OpenText Operations Bridge – SaaS is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on- premises environments.

OpenText

OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.

OpsRamp Features

OpsRamp has many valuable key features. Some of the most useful ones include:

Modern infrastructure monitoring: OpsRamp provides end-to-end visibility across applications, data centers, public clouds, point tools, and more.

Intelligent incident management: With this OpsRamp feature, you gain better problem identification, impact analysis, and first response for incidents with a streamlined process. This leads to proactive resolution and automated remediation that natively integrates with your ITSM tools.

Modern IT operations management: OpsRamp can help you consolidate your multiple point tools with its modern, SaaS-based IT operations platform. The solution can combine artificial intelligence, hybrid infrastructure monitoring, incident remediation, and service and topology mapping, so it can easily evolve with your organization

Service-centric AIOps: OpsRamp gives you the ability to examine your incidents, establish a tight feedback loop between your different teams, and reduce alert floods. Additionally, the solution enables your organization to deliver quick resolutions by using OpsQ, its artificial intelligence-powered event management engine.

Cloud migration: OpsRamp is a true multi-tenant, multi-tier SaaS platform that helps you move more applications and workloads to the cloud faster.

Curated dashboards: By using OpsRamp, IT teams can build curated dashboards using PromQL queries. A central dashboard repository can also be created if needed, and dashboards can be reused for shared IT services as necessary.

Topology maps: With OpsRamp’s service-aware topology maps, you are able to keep track of your entire hybrid IT infrastructure, enabling you to troubleshoot issues by using real-time dependencies for hybrid services.

OpsRamp Benefits

There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:

Autodiscovery: OpsRamp auto-discovers multi-cloud and on-premises infrastructure across your IT environment and maps it to your IT services.

Multi-cloud telemetry and real-time events: The solution captures multi-cloud telemetry and real-time events as they occur so that your organization is able to make data-driven decisions by using the right performance and consumption insights.

Take action faster: OpsQ, the solution’s AIOps event management engine, drives faster incident resolution and helps reduce MTTD/MTTR of business-critical services.

Improved efficiency: OpsRamp helps deliver IT operations as a service. With the platform, you can automate workloads, manage multi-cloud costs, and see your IT operations become more efficient.

Flexible integrations: With OpsRamp, you do not have to get rid of your existing tools. The OpsRamp platform can consolidate them all into one contextual view using the metrics that matter most.

Monitoring integration support: OpsRamp delivers monitoring integration support for more than 150 cloud services across the leading three cloud providers: Amazon Web Services, Microsoft Azure, and Google Cloud.

Sample Customers

GE Money Bank, Bank AlJazira, Tech Mahindra

Epsilon, CloudBrix, GreenPages, NIIT Technologies