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OpenText Operations Bridge vs OpsRamp comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

OpenText Operations Bridge
Ranking in Event Monitoring
7th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
IT Operations Analytics (9th), Cloud Monitoring Software (25th)
OpsRamp
Ranking in Event Monitoring
6th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
11
Ranking in other categories
IT Infrastructure Monitoring (29th), AIOps (13th)
 

Mindshare comparison

As of December 2024, in the Event Monitoring category, the mindshare of OpenText Operations Bridge is 6.1%, up from 6.2% compared to the previous year. The mindshare of OpsRamp is 15.7%, up from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Ahmed Salman - PeerSpot reviewer
Powerful data integration, comprehensive automation, and hybrid compatibility
The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.
Muhammad Umair Gulfam - PeerSpot reviewer
Automates Azure resource monitoring and inventory management but slow with real-time patch status
There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The data lake is a very powerful feature within OpenText Operations Bridge."
"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."
"It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's."
"The most valuable features of the solution are its grouping scripts and event focus."
"OpsBridge has good event correlation facilities and root-cause identification algorithms."
"Flexible dashboard with the availability of widgets."
"The most valuable feature is that everything can be consolidated into one dashboard."
"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."
"It is a pretty stable solution."
"Predictive analysis is a valued feature."
"The technical support is fantastic, and they are fast to respond."
"The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds."
"The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful."
"Most features work fine."
"It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features."
"The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area."
 

Cons

"The setup process can get a little bit complex."
"We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery."
"We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch."
"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."
"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."
"The service takes a very long time to start and it requires a lot of resources."
"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears."
"The latest versions of the service reporting dashboards need improvement, such as service modeling."
"I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp."
"An area of improvement would be application monitoring."
"Automation is currently quite complex and needs to be improved."
"OpsRamp had shortcomings associated with its network capabilities."
"OpsRamp cannot be scaled for big and large company deployments."
"We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly. Since clients want patches applied as soon as possible, we manually patch those remaining devices."
"OpsRamp could improve the critical alerts. We have been receiving some false alerts when monitoring. For example, the alert shows the site is down, but when we try to do manual access to the URL, it's accessible."
"The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind."
 

Pricing and Cost Advice

"It is competitive."
"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
"The cost is very high."
"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
"Pricing is very flexible and depends on the modules selected as per the requirement."
"Setup costs can be high depending on the partner, but it is worth it."
"The licensing cost for this solution is approximately $1,000 USD."
"You pay it for a year and you'll have full access to the entire platform, not only for monitoring and alerting, you will have access to the entire platform, and whatever technology they develop will be made available to you."
"I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."
"OpsRamp is a cost-effective solution."
"There is an annual licensing fee to use OpsRamp."
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Top Industries

By visitors reading reviews
Manufacturing Company
20%
Financial Services Firm
20%
Computer Software Company
10%
Government
10%
Computer Software Company
14%
Manufacturing Company
13%
Financial Services Firm
11%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
Pricing for OpenText is considered very high compared to competitors. The licensing model is complicated, with separate licenses for different components like OBM and Smile, making it difficult to ...
What needs improvement with Micro Focus Operations Bridge?
We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery. Operations Bridge also lacks in the preparatio...
What needs improvement with OpsRamp?
OpsRamp had shortcomings associated with its network capabilities. When my company introduced OpsRamp at a discussion, I saw that its network capabilities, which were not there, were in the process...
 

Also Known As

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
No data available
 

Learn More

 

Overview

 

Sample Customers

GE Money Bank, Bank AlJazira, Tech Mahindra
Epsilon, CloudBrix, GreenPages, NIIT Technologies
Find out what your peers are saying about OpenText Operations Bridge vs. OpsRamp and other solutions. Updated: December 2024.
823,875 professionals have used our research since 2012.