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BMC Helix Monitor vs OpenText Operations Bridge comparison

BMC and OpenText are both solutions in the Event Monitoring category. BMC is ranked #4 with an average rating of 9.0, while OpenText is ranked #8 with an average rating of 8.0. BMC holds a 12.4% mindshare in EM, compared to OpenText’s 5.9% mindshare. Additionally, 100% of BMC users are willing to recommend the solution, compared to 91% of OpenText users who would recommend it.
BMC Helix Monitor
Read 4 BMC Helix Monitor reviews
  • 994 Views
  • 869 Comparison Views
100% willing to recommend
OpenText Operations Bridge
Read 44 OpenText Operations Bridge reviews
  • 899 Views
  • 436 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC Helix Monitor and OpenText Operations Bridge based on real PeerSpot user reviews.

Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed BMC Helix Monitor vs. OpenText Operations Bridge Report (Updated: October 2024).
Buyer's Guide
BMC Helix Monitor vs. OpenText Operations Bridge
October 2024
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Helped 815,854 peers since 2012
 

Categories and Ranking

BMC Helix Monitor
Ranking in Event Monitoring
4th
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
OpenText Operations Bridge
Ranking in Event Monitoring
8th
Average Rating
7.8
Number of Reviews
44
Ranking in other categories
IT Operations Analytics (10th), Cloud Monitoring Software (34th)
 

Mindshare comparison

As of November 2024, in the Event Monitoring category, the mindshare of BMC Helix Monitor is 12.4%, up from 12.2% compared to the previous year. The mindshare of OpenText Operations Bridge is 5.9%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Jijil GHosh - PeerSpot reviewer
Aug 28, 2023
An agentless tool that offers great scalability and a straightforward setup phase
The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.
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Volodymyr Bondarchuk - PeerSpot reviewer
Nov 29, 2022
Has instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure
I have experience with other solutions apart from Micro Focus Operations Bridge, for example, NetIQ Operations Center and NetIQ AppManager. I also have experience with network performance monitoring solutions, for example, Microsoft SCOM, and some open-source products, such as Nagios and Zabbix. What makes Micro Focus Operations Bridge better than others is that it works as an umbrella and includes different models for different types of monitoring. At the same time, an open-source product does not give you this kind of functionality. Instead, an open-source product only gives you classic monitoring functionalities in some areas of network performance but not for all areas of monitoring solutions or infrastructure. Microsoft SCOM, at the moment, has many new features, and it's similar to Micro Focus which focuses on network performance and traffic monitoring, so my company uses it together with Micro Focus for monitoring.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The service operations monitoring features are valuable."
"The product's initial setup phase is easy."
"It is evolving more and more into artificial intelligence."
"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."
"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."
"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."
"The preloaded rules and ways to monitor your systems are a must."
"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."
"We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems."
"The integration with the ticketing tool makes sure that there is a record for every issue."
"The most valuable feature is that everything can be consolidated into one dashboard."
"The most valuable features of the solution are its grouping scripts and event focus."
More OpenText Operations Bridge pros
 

Cons

"I feel that the tool's stability has some scope for improvement."
"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."
"The initial setup of the solution is complex."
"The product must provide more information and dashboards."
"The initial setup of this tool is complex for people who lack experience with it."
"Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering."
"Implementation could be improved."
"The solution is overall "heavy", requiring multiple servers, even without HA."
"I'm not aware of areas that need improvement."
"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."
"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."
"The pricing is a bit expensive for smaller companies."
More OpenText Operations Bridge cons
 

Pricing and Cost Advice

"The product’s price could be improved."
"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
"Pricing is very flexible and depends on the modules selected as per the requirement."
"Setup costs can be high depending on the partner, but it is worth it."
"It is competitive."
"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
"The cost is very high."
"The licensing cost for this solution is approximately $1,000 USD."
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
11%
Energy/Utilities Company
7%
Government
7%
Manufacturing Company
20%
Financial Services Firm
20%
Computer Software Company
10%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC Helix Monitor?
The service operations monitoring features are valuable.
See all answers
What is your experience regarding pricing and costs for BMC Helix Monitor?
The product’s price could be improved. The company is quite flexible with pricing. Legacy products need to revise their pricing strategy without losing their position in the market. The legacy mode...
See all answers
What needs improvement with BMC Helix Monitor?
I feel that the tool's stability has some scope for improvement.
See all answers
What do you like most about Micro Focus Operations Bridge?
It is stable.
See all answers
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices a...
See all answers
What needs improvement with Micro Focus Operations Bridge?
I'm not aware of areas that need improvement.
See all answers
 

Comparisons

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BMC TrueSight Operations Management vs BMC Helix Monitor
Compared 61% of the time
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OpsRamp vs BMC Helix Monitor
Compared 16% of the time
ServiceNow IT Operations Management vs BMC Helix Monitor Logo
ServiceNow IT Operations Management vs BMC Helix Monitor
Compared 11% of the time
IBM Tivoli NetCool OMNIbus vs BMC Helix Monitor Logo
IBM Tivoli NetCool OMNIbus vs BMC Helix Monitor
Compared 4% of the time
More BMC Helix Monitor Competitors
OpsRamp vs OpenText Operations Bridge Logo
OpsRamp vs OpenText Operations Bridge
Compared 37% of the time
SCOM vs OpenText Operations Bridge Logo
SCOM vs OpenText Operations Bridge
Compared 32% of the time
ScienceLogic vs OpenText Operations Bridge Logo
ScienceLogic vs OpenText Operations Bridge
Compared 14% of the time
More OpenText Operations Bridge Competitors
 

Product Reports

Buyer's Guide
Event Monitoring
October 2024
BMC Helix Monitor reportDownload BMC Helix Monitor product report
Buyer's Guide
OpenText Operations Bridge
August 2024
OpenText Operations Bridge reportDownload OpenText Operations Bridge product report
 

Also Known As

Helix Monitor
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Learn More

BMC
OpenText
 

Overview

BMC Helix Monitor is a SaaS solution that combines broad monitoring and event management capabilities with a containerized microservices architecture. Improve performance across complex environments while supporting the agility and speed required by digital businesses.

OpenText Operations Bridge – SaaS is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on- premises environments.
 

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu
GE Money Bank, Bank AlJazira, Tech Mahindra
Buyer's Guide
BMC Helix Monitor vs. OpenText Operations Bridge
October 2024
Free Report: BMC Helix Monitor vs. OpenText Operations Bridge
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