BMC Helix Monitor vs OpenText Operations Bridge comparison

BMC and OpenText are both solutions in the Event Monitoring category. BMC is ranked #6 with an average rating of 9.0, while OpenText is ranked #8 with an average rating of 8.3. BMC holds a 10.6% mindshare in EM, compared to OpenText’s 5.8% mindshare. Additionally, 100% of BMC users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

BMC Helix Monitor

Read 4 BMC Helix Monitor reviews

804 Views
672 Comparison Views

100% willing to recommend

OpenText Operations Bridge

Read 48 OpenText Operations Bridge reviews

706 Views
350 Comparison Views

92% willing to recommend

BMC Helix Monitor

OpenText Operations Bridge

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

OpenText Operations Bridge and BMC Helix Monitor compete in the IT operations management space. OpenText Operations Bridge stands out for its monitoring capabilities, while BMC Helix Monitor is noted for its integration and automation features, making it an attractive choice for those prioritizing a comprehensive feature set.

Features: OpenText Operations Bridge offers predictive insights, automated incident responses, and event correlation, making it effective in maintaining system health and minimizing disruptions. BMC Helix Monitor provides seamless integration with other tools, AI-driven automation, and service operations monitoring, which supports proactive management and efficient incident resolution.

Room for Improvement: OpenText Operations Bridge could enhance its cloud-native capabilities for better adaptability in hybrid and multi-cloud environments, improve the integration with non-OpenText systems, and simplify its user interface for more intuitive navigation. BMC Helix Monitor might benefit from more robust predictive analytics to anticipate issues, reduced complexity in its automation setups, and improved documentation for better user guidance.

Ease of Deployment and Customer Service: OpenText Operations Bridge provides a straightforward on-premises deployment model suited for traditional infrastructures and offers responsive customer service to address user issues promptly. BMC Helix Monitor features a flexible cloud-native deployment and comprehensive customer support, offering a versatile solution for dynamic environments.

Pricing and ROI: OpenText Operations Bridge presents competitive pricing with a strong return on investment, ideal for cost-conscious enterprises. BMC Helix Monitor, despite potentially higher setup costs, justifies the investment with significant ROI driven by its extensive features and operational efficiencies.

To learn more, read our detailed BMC Helix Monitor vs. OpenText Operations Bridge Report (Updated: April 2025).

Buyer's Guide

BMC Helix Monitor vs. OpenText Operations Bridge

April 2025

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Helped 848,207 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Monitor

Ranking in Event Monitoring

6th

Average Rating

9.0

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Operations Bridge

Ranking in Event Monitoring

8th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

IT Operations Analytics (10th), Cloud Monitoring Software (30th)

Mindshare comparison

As of April 2025, in the Event Monitoring category, the mindshare of BMC Helix Monitor is 10.6%, down from 12.0% compared to the previous year. The mindshare of OpenText Operations Bridge is 5.8%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Jijil GHosh

ITSM Solution Architect at CyberMAK Information Systems W.L.L.

An agentless tool that offers great scalability and a straightforward setup phase

The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Powerful data integration, comprehensive automation, and hybrid compatibility

The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The service operations monitoring features are valuable."

"It is evolving more and more into artificial intelligence."

"The product's initial setup phase is easy."

"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

"The most valuable feature is its ability to integrate with everything."

"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."

"We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems."

"The most valuable feature is that everything can be consolidated into one dashboard."

"This solution worked as an umbrella for many different types of monitoring systems, offering various tools for not only application performance management models but also user experience models and monitoring business processes."

"The event correlation is the most valuable aspect of the solution."

"I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure."

"The initial setup is pretty straightforward. It's not complex at all."

More OpenText Operations Bridge pros

Cons

"The initial setup of the solution is complex."

"The product must provide more information and dashboards."

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."

"I feel that the tool's stability has some scope for improvement."

"We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery."

"Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products."

"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."

"The pricing could be improved."

"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."

"We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch."

"The product might currently have a lot of new features, however, I don't have information about these new features, so it's possible it may require updates in that area."

"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."

More OpenText Operations Bridge cons

Pricing and Cost Advice

"The product’s price could be improved."

"The cost is very high."

"Setup costs can be high depending on the partner, but it is worth it."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"The licensing cost for this solution is approximately $1,000 USD."

"It is competitive."

"Pricing is very flexible and depends on the modules selected as per the requirement."

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

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Top Industries

By visitors reading reviews

Financial Services Firm

29%

Computer Software Company

12%

Government

Energy/Utilities Company

Financial Services Firm

20%

Computer Software Company

14%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BMC Helix Monitor?

The service operations monitoring features are valuable.

See all answers

What is your experience regarding pricing and costs for BMC Helix Monitor?

The product’s price could be improved. The company is quite flexible with pricing. Legacy products need to revise their pricing strategy without losing their position in the market. The legacy mode...

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What needs improvement with BMC Helix Monitor?

I feel that the tool's stability has some scope for improvement.

See all answers

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...

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What needs improvement with Micro Focus Operations Bridge?

The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...

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What is your primary use case for Micro Focus Operations Bridge?

We use OpenText Operations Bridge ( /products/opentext-operations-bridge-reviews ) more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring to...

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IBM Tivoli NetCool OMNIbus vs BMC Helix Monitor

Compared 6% of the time

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Compared 36% of the time

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Compared 29% of the time

Zabbix vs OpenText Operations Bridge

Compared 11% of the time

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Product Reports

Buyer's Guide

Event Monitoring

April 2025

Download BMC Helix Monitor product report

Buyer's Guide

OpenText Operations Bridge

March 2025

Download OpenText Operations Bridge product report

Also Known As

Helix Monitor

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

Overview

BMC Helix Monitor is a SaaS solution that combines broad monitoring and event management capabilities with a containerized microservices architecture. Improve performance across complex environments while supporting the agility and speed required by digital businesses.

BMC

OpenText Operations Bridge – SaaS is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on- premises environments.

OpenText

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu

GE Money Bank, Bank AlJazira, Tech Mahindra

Buyer's Guide

BMC Helix Monitor vs. OpenText Operations Bridge

April 2025

Free Report: BMC Helix Monitor vs. OpenText Operations Bridge

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