BMC Helix Monitor vs IBM Tivoli NetCool OMNIbus comparison

"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

"The product's initial setup phase is easy."

"It is evolving more and more into artificial intelligence."

"The service operations monitoring features are valuable."

"IBM Tivoli NetCool OMNIbus supports legacy protocols like CORBA, Huawei, and other telecom protocols, which I find beneficial."

"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."

"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."

"It is an easy-to-use solution."

"It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs."

"The most valuable feature is the event management capability."

"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."

"Offers very good event/alert drill-down and statistical reporting capabilities."

"I feel that the tool's stability has some scope for improvement."

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."

"The initial setup of the solution is complex."

"The product must provide more information and dashboards."

"The solution has limitations in database integration as it cannot integrate with databases other than IBM DB2."

"The solution needs to invest in the development of a knowledge base and use of AI services for providing event resolution and intervention directions."

"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."

"Areas that could be better include the fact that the solution is only on-premises, lacks AI capabilities, and support response times could be quicker."

"They could enhance the visibility to give us a unified view of our entire IT infrastructure."

"The web portal and typical event controls are a little outdated."

"Its technical support team takes longer to reply."

"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."

"The product’s price could be improved."

"You have to have the right level of budget to afford this solution."

"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."

"It is a costly solution."