BMC Helix Monitor vs IBM Tivoli NetCool OMNIbus comparison

"The product's initial setup phase is easy."

"It is evolving more and more into artificial intelligence."

"The service operations monitoring features are valuable."

"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."

"IBM Tivoli NetCool OMNIbus supports legacy protocols like CORBA, Huawei, and other telecom protocols, which I find beneficial."

"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."

"It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs."

"The monitoring is the solution's most valuable feature."

"OMNIbus is valuable for its compatibility and performance, as I haven't encountered any performance issues."

"The most valuable feature is the event management capability."

"It is an easy-to-use solution."

"The product must provide more information and dashboards."

"I feel that the tool's stability has some scope for improvement."

"The initial setup of the solution is complex."

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."

"The solution needs to invest in the development of a knowledge base and use of AI services for providing event resolution and intervention directions."

"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."

"The web portal and typical event controls are a little outdated."

"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."

"They could enhance the visibility to give us a unified view of our entire IT infrastructure."

"Its technical support team takes longer to reply."

"The cost of the product is quite high. They should work to adjust their pricing models."

"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."

"The product’s price could be improved."

"You have to have the right level of budget to afford this solution."

"It is a costly solution."

"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."