We performed a comparison between BMC Helix Monitor and BMC TrueSight Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The service operations monitoring features are valuable."
"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."
"It is evolving more and more into artificial intelligence."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"I like the event management part."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The major advantage of the product is estate management."
"It is a scalable solution."
"The product must provide more information and dashboards."
"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."
"The initial setup of the solution is complex."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"BMC's online documentation is often incorrect or incomplete."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC Helix Monitor is ranked 6th in Event Monitoring with 3 reviews while BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 50 reviews. BMC Helix Monitor is rated 9.6, while BMC TrueSight Operations Management is rated 8.2. The top reviewer of BMC Helix Monitor writes "The product is a top-rated monitoring tool, but it needs to improve its pricing and ease of use". On the other hand, the top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". BMC Helix Monitor is most compared with OpsRamp, ServiceNow IT Operations Management and OpenText Operations Bridge, whereas BMC TrueSight Operations Management is most compared with Dynatrace, ServiceNow IT Operations Management, Zabbix, New Relic and Splunk ITSI (IT Service Intelligence). See our BMC Helix Monitor vs. BMC TrueSight Operations Management report.
See our list of best Event Monitoring vendors.
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.