BMC TrueSight Operations Management and BMC Helix Monitor compete in the IT operations management category. BMC Helix Monitor appears to have the upper hand due to its feature-rich capabilities and superior long-term ROI, despite its higher cost.
Features: BMC TrueSight Operations Management provides advanced analytics and automation to enhance IT infrastructure performance, excels in capacity optimization, and offers seamless integration across multiple platforms. BMC Helix Monitor is notable for its AI-driven insights, ease of integration with other tools, and proactive monitoring, making it highly effective in predictive analysis.
Room for Improvement: BMC TrueSight Operations Management could improve in simplifying deployment processes, enhancing AI features, and expanding its cloud-native capabilities. BMC Helix Monitor would benefit from reducing initial setup costs, further automating alert controls, and enhancing user interface customization options.
Ease of Deployment and Customer Service: BMC Helix Monitor offers cloud-based deployment, enabling quick implementation and scalability, coupled with proactive customer service for smooth transitions. BMC TrueSight Operations Management, with its on-premises or hybrid model, requires intricate configurations but boasts strong traditional support, though its deployment simplicity is less competitive compared to Helix's cloud-native model.
Pricing and ROI: BMC TrueSight Operations Management is attractive to budget-conscious buyers due to its lower initial cost, while BMC Helix Monitor, though more expensive initially, offers superior long-term ROI through its advanced features and reduced maintenance, resulting in a higher perceived value over time.
BMC Helix Monitor is a SaaS solution that combines broad monitoring and event management capabilities with a containerized microservices architecture. Improve performance across complex environments while supporting the agility and speed required by digital businesses.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.