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BMC TrueSight Operations Management vs Dynatrace comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Application Performance Monitoring (APM) and Observability
18th
Ranking in AIOps
6th
Average Rating
8.2
Number of Reviews
50
Ranking in other categories
Event Monitoring (2nd), IT Infrastructure Monitoring (17th), Cloud Monitoring Software (19th)
Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Ranking in AIOps
2nd
Average Rating
8.8
Number of Reviews
344
Ranking in other categories
Log Management (4th), Mobile APM (1st), Container Monitoring (2nd)
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight Operations Management is 0.7%, down from 1.0% compared to the previous year. The mindshare of Dynatrace is 12.7%, down from 14.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Sathis-Kumar - PeerSpot reviewer
The single-agent format is easy to use and accurately captures issues
We are currently migrating from AppDynamics to the solution. AppDynamics is moving toward a fast model and has a few issues with vendor support. It also requires multiple agents for each function. For example, a Java-related APM requires the installation of another agent. The solution is a bit higher priced than AppDynamics but is more user friendly and only requires one agent, so our application teams prefer it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool is flexible enough to be customized based on customer requirements."
"We can verify uptimes as another source of keeping devices in compliance."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"It has been doing a good job of alerting us to issues. It has been very helpful and effective at identifying how we can do things to make our infrastructure and application a little better."
"The way it shows a problem on the dashboard is pretty good."
"Great tool for deep diving into performance data and tracking issues through all the connected systems to better diagnose and pinpoint the real issues."
"Dynatrace helps us to improve overall performance and allows us to detect the root cause of an outbreak on our systems."
"Dynatrace helps to build business and non-business dashboards and the appropriate alarming on mail groups."
"Working with the user interface is a pleasure for any customer since it is fast, responsive, and very well designed."
"Stability has been very nice, and Dynatrace runs on the Linux system."
"We can see issues that occur, sometimes before the clients do. Before we have client (or end user) calls for issues, we are able to start troubleshooting and even resolve those issues. We can quickly identify the root cause and impact of the issues as they occur, and this is very helpful for providing the best client experience."
 

Cons

"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"More modules for less popular applications and better documentation."
"The UI for the end users could be improved and more flexible than it is now."
"The solution is a little obsolete."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The pricing could be better."
"I would like to see Dynatrace be more user-friendly. Sometimes there are too many options to use from, which is good, but it can become confusing on how to proceed."
"The documentation of Dynatrace needs to be improved. There needs to be a more detailed description and additional examples for background understanding for beginners trying to use it."
"Ability to better identify SDQ script errors would be helpful."
"We would also like to see all the good data in a single view across multiple tools, so that access to integration is critical."
"It needs a better way to figure out how to dig deeper into the details, e.g., sometimes we have to wade through multiple logs, etc."
"The analytics feature provides us some information, but is limited for now. We want to see how we can consume the data further down and have analytics guys look at the datacenter information.​"
"Some of the APIs and integrations are a bit tougher than others to integrate."
"Hard to use for beginners, to setup and explore."
 

Pricing and Cost Advice

"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"The solution is based on endpoints and knowledge models which can be costly."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"Other products are more expensive than BMC TrueSight."
"While it is quite good in respect to its functionality, there are few area in regards to pricing that they can look at how to possibly change. I have heard it's costly."
"The cost is somewhat high."
"We have not fully been able to get the full value out of the product. It is expensive compared to other things that we have had in the past. Paying that much and not being able to get the full return on the product is a downgrade. ​"
"​I would recommend doing a PoC."
"I have not been able to observe more than 1% overhead, despite Dynatrace saying that it can be slightly higher in some situations."
"There is a license cost, which is obviously more expensive than an open-source solution, but for the return on investment from what you get from it, it's a great investment. Of course, it could always be cheaper."
"This is an expensive solution, but it is also worth the money."
"The price could be improved."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
14%
Government
7%
Manufacturing Company
7%
Educational Organization
33%
Financial Services Firm
17%
Computer Software Company
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Learn More

 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Find out what your peers are saying about BMC TrueSight Operations Management vs. Dynatrace and other solutions. Updated: October 2024.
816,192 professionals have used our research since 2012.