BMC TrueSight Operations Management and ServiceNow IT Operations Management are competitive players in the IT operations management category. BMC TrueSight seems to have the upper hand when it comes to event consolidation and monitoring diverse assets, whereas ServiceNow excels in providing an integrated and holistic IT service management experience.
Features: BMC TrueSight Operations Management offers comprehensive event management capabilities, integration with a wide array of technologies, and monitoring of diverse assets globally, providing a consolidated view for effective event triage. ServiceNow IT Operations Management delivers a strong event management solution, emphasizes discovery, and service mapping, and provides a seamless IT service management experience with intuitive platform integration.
Room for Improvement: BMC TrueSight users experience complexity in deployment, high resource requirements, and desire improved reporting and integration with partner tools, as well as enhancements in application monitoring and cloud capabilities. ServiceNow IT Operations Management faces high costs and complex licensing, with users calling for more affordable pricing, better out-of-the-box discovery, and service mapping, alongside improved AI and machine learning features and ease of customization.
Ease of Deployment and Customer Service: BMC TrueSight's primary deployment is on-premises with a private cloud option, necessitating significant resources and expertise. ServiceNow offers flexible deployments including public, private, and hybrid clouds, enhancing user-friendliness. While BMC offers generally good support, experiences vary, and ServiceNow's support could improve in resolving frequent queries.
Pricing and ROI: BMC TrueSight is known for its high cost, achieving substantial ROI by reducing IT operation costs via improved event monitoring and reduced manual intervention. ServiceNow's pricing is also on the high end due to its comprehensive features, offering a cost-effective solution for holistic IT management but might deter smaller enterprises. Both products deliver strong ROI through operational efficiency, with BMC focused on event management and ServiceNow on a complete IT suite approach.
It reduced staffing needs from four full-time staff to fewer due to automation.
I would rate their technical support a nine out of ten.
For minor issues, the team takes a month's time to provide a fix.
Solve our issues effectively.
The response time of technical support could be improved.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
There are some complexities with deployment that could be improved in BMC TrueSight.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
BMC TrueSight licensing costs are on the more expensive side.
It is definitely high-priced compared to other products available in the same domain in the market.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 12.8% |
| BMC TrueSight | 7.2% |
| Other | 80.0% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
