IBM Turbonomic and ServiceNow IT Operations Management are leading products in the infrastructure management and IT operations management fields. IBM Turbonomic seems to take the lead in automation capability and cost efficiency, while ServiceNow is noted for its comprehensive IT operations solution.
Features: IBM Turbonomic offers comprehensive automation for infrastructure management, allowing automatic scaling, real-time automation, and detailed recommendations for resource allocation. ServiceNow IT Operations Management provides robust tools for asset discovery, service mapping, and operational intelligence, integrated management, and IT service automation.
Room for Improvement: IBM Turbonomic could improve integration with third-party tools like AppDynamics and SolarWinds, the user interface for easier accessibility, and support for cloud environments. ServiceNow ITOM could be simpler to set up, expand discovery capabilities for mobile assets, and provide more pricing options for small to medium businesses.
Ease of Deployment and Customer Service: IBM Turbonomic is lauded for high-level customer support and ease of use once deployed, with automation features effective in both on-premises and cloud environments. ServiceNow ITOM offers flexible deployment options across hybrid cloud environments, with strong support and continuous updates.
Pricing and ROI: IBM Turbonomic generally receives positive feedback for cost-efficiency and evident ROI through hardware consolidation and workload management. ServiceNow ITOM is seen as more expensive, with its feature set valued for enterprise-level offerings, more suitable for larger enterprises due to high licensing costs.
It reduced staffing needs from four full-time staff to fewer due to automation.
The response time of technical support could be improved.
ServiceNow ITOM scales very well to small and medium businesses.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment.
IBM Turbonomic offers automation, planning, and right-sizing recommendations to streamline resource management, improve efficiencies, and optimize costs across virtualized environments and cloud platforms.
IBM Turbonomic is valued for its capability to optimize resource allocation and monitor virtual environments efficiently. It facilitates automated decision-making in VM sizing, load balancing, and cost optimization for both on-premises and cloud deployments. Users can leverage insights for workload placement, ensure peak performance assurance, and effectively right-size across VMware and Azure. The ongoing transition to HTML5 aims to improve visual and navigational ease, while expanded reporting features are anticipated. Opportunities for improved training, documentation, and integrations enhance platform usability and functionality.
What Are the Key Features?In finance, IBM Turbonomic aids in maintaining platform efficiency during market fluctuations. Healthcare organizations leverage its capability for resource optimization during high-demand periods to enhance patient care support. Retailers use it for planning in peak seasons, ensuring resources align with fluctuating demand to maintain performance continuity.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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