Dynatrace and ServiceNow IT Operations Management compete in IT management solutions. Dynatrace has the upper hand in pricing and support, while ServiceNow IT Operations Management is favored for its superior features.
Features: Users value Dynatrace's efficient problem detection, seamless integration, and AI-driven insights. ServiceNow IT Operations Management is known for its comprehensive incident management, automated workflows, and robust analytics. Dynatrace is strong in quickly detecting and resolving issues, while ServiceNow effectively manages complex IT operations and workflows.
Room for Improvement: Dynatrace could enhance dashboard customization and offer more straightforward licensing options. ServiceNow IT Operations Management needs better integration with third-party tools and a more intuitive learning curve. Both solutions have areas for enhancement, such as Dynatrace needing more flexibility and ServiceNow requiring improved integration capabilities.
Ease of Deployment and Customer Service: Dynatrace is praised for its straightforward deployment process and responsive customer service. ServiceNow IT Operations Management has extensive documentation but a more complex deployment due to its feature set. Users find Dynatrace easier to deploy and appreciate its customer support more than ServiceNow's extensive but complex setup and support.
Pricing and ROI: Dynatrace users are satisfied with its pricing structure and report a favorable ROI due to effective issue resolution. ServiceNow IT Operations Management is more expensive but provides good value through its extensive features and automation, leading to long-term ROI. Dynatrace is preferred for its cost-effectiveness, while ServiceNow is deemed worth the investment for its feature-rich offering.
Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.
Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:
What does Dynatrace offer?
Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:
Reviews from Real Users
Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.
Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."
A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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