Datadog and ServiceNow IT Operations Management compete in the IT management category. Based on feature richness and ease of use, Datadog appears to have the upper hand with its simple monitoring setup and broad integration capabilities.
Features: Datadog offers extensive integration options with platforms like Amazon and Docker, intuitive dashboard creation for non-technical users, and a comprehensive monitoring infrastructure, including real-time metrics and alerts. ServiceNow IT Operations Management provides robust discovery and service mapping capabilities, integration support with various ITSM modules, and an intuitive interface for streamlined IT management processes.
Room for Improvement: Datadog could improve insights into usage metrics and streamline its pricing model, while users desire better front-end monitoring support. ServiceNow IT Operations Management could enhance discovery and service mapping, especially for non-IP devices, and expand its cloud service provider capabilities. Improvements in AI functionalities and integration abilities are also sought by users.
Ease of Deployment and Customer Service: Datadog is primarily deployed in public cloud environments and praised for robust customer support, though response times can be slow. ServiceNow IT Operations Management is similarly accessible across diverse environments with reliable customer service, although it can benefit from faster technical assistance. Both platforms have high user satisfaction in terms of customer service.
Pricing and ROI: Datadog offers a flexible pay-as-you-use model that can become costly without careful monitoring, but many justify the expense due to comprehensive features. ServiceNow IT Operations Management is critiqued for a high price point, yet it's considered valuable for enterprise service management due to its ability to streamline operations and enhance IT oversight.
It reduced staffing needs from four full-time staff to fewer due to automation.
Solve our issues effectively.
The response time of technical support could be improved.
ServiceNow ITOM scales very well to small and medium businesses.
The documentation is adequate, but team members coming into a project could benefit from more guided, interactive tutorials, ideally leveraging real-world data.
There should be a clearer view of the expenses.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
The setup cost for Datadog is more than $100.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
Our architecture is written in several languages, and one area where Datadog particularly shines is in providing first-class support for a multitude of programming languages.
The technology itself is generally very useful.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment.
Datadog is a comprehensive cloud monitoring platform designed to track performance, availability, and log aggregation for cloud resources like AWS, ECS, and Kubernetes. It offers robust tools for creating dashboards, observing user behavior, alerting, telemetry, security monitoring, and synthetic testing.
Datadog supports full observability across cloud providers and environments, enabling troubleshooting, error detection, and performance analysis to maintain system reliability. It offers detailed visualization of servers, integrates seamlessly with cloud providers like AWS, and provides powerful out-of-the-box dashboards and log analytics. Despite its strengths, users often note the need for better integration with other solutions and improved application-level insights. Common challenges include a complex pricing model, setup difficulties, and navigation issues. Users frequently mention the need for clearer documentation, faster loading times, enhanced error traceability, and better log management.
What are the key features of Datadog?
What benefits and ROI should users look for in reviews?
Datadog is implemented across different industries, from tech companies monitoring cloud applications to finance sectors ensuring transactional systems' performance. E-commerce platforms use Datadog to track and visualize user behavior and system health, while healthcare organizations utilize it for maintaining secure, compliant environments. Every implementation assists teams in customizing monitoring solutions specific to their industry's requirements.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.